I used Closet Factory to design and build three of my closets. I worked with Joanie to design my closet, she was very experienced and designed the perfect closets. The entire team at Closet Factory was very responsive and great communicators. It was a very smooth process. I would definitely recommend read more

If you want to live in chaos for 3 months , Closet Factory is your closet company! It also takes 6 months for them before they can even start installation and then 3 months for installation. It was a closet nightmare!! read more

How do I even begin to express my disappointment? The fact that there are so many conflicting reviews on this business is highly concerning. My interactions with this organization gave me the impression that I was dealing with a sleazy salesman who repeatedly displayed extreme contempt for you if they were unable to fool you. If you got great results, that's wonderful, but then you probably also overpaid. If you were one of the unfortunate individuals who paid $5K for a nonfunctional eye sore of a closet that looks more like a bookshelf, then said something about it, followed by being completely ignored? Well then, here we are... I cannot in good conscience recommend Closet Factory to anyone. Save yourself the headache and heartache by choosing a vendor that truly values its customers (even if it costs a little more, like a local independent mom & pop shop). Look for a company with integrity, honesty, and genuine concern for your needs. There are plenty of reputable and reliable options out there that won't leave you feeling like a victim of a corporate con game. Don't let their glossy advertisements and false promises fool you. Steer clear of Closet Factory and find a vendor that respects your hard-earned money and treats you with the respect and fairness you deserve. And lastly, anyone looking to buy a bookshelf? LOL. read more

Great showroom. Helpful people. Amazing staff. Closets are beautiful - would definitely recommend

I haven't even used this company but I put my number on the website when I requested an appointment. They've called me nonstop for days, sometimes leaving a voicemail and sometimes not. It's honestly absurd especially since I spoke to someone and booked an appointment. After this though I canceled it just because I'm concerned that the company doesn't have it together. read more

Closet Factory - Interior Design Near Me - westbury, New York

We just purchased and did renovations on our second home and we knew without a doubt we would be using Closet Factory again. We worked with Gabi again, who was friendly, professional and produced great, functional designs for our 4 closets. After the initial designs, I wanted to make a few changes to my closet, and Gabi made herself available immediately to meet with me and design exactly what I wanted. Loved the end result which turned out even better than I expected! Rocky and Michael installed and were super friendly, professional and the install was completed ahead of time. From designing to install, the process was seamless and I would highly recommend their services to everyone I know. read more

Closet Factory - Custom closet - Interior Design Near Me - westbury, New York

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Debbie, with whom I had an amazing experience on my last issue, called within a few hours and is working with me to resolve the issue. Her professionalism is in stark contrast to that of the nasty representative that spoke with me before. I look forward to working with you again Debbie. The guys came by on Friday and within 10min, my closet was fixed. I wish that I could remember their names, but as always they were very efficient and professional. read more

The company and employees were very responsive but unfortunately the prices were so much higher than my other estimates

Zero stars not available. I hired them (Hicksville location) to do some work in my residence in NYC and the designer changed the design of a cabinet without discussing it with me (this was not the only issue but the main point here). He told me not to worry, they would fix it. I was ok with that, but fast forward over a month, absolutely no response from the company to my calls or emails (Debbi specifically, who was the person or gatekeeper that I had to go through). They charged the balance at installation so I had no leverage to get them to come back and even texted the designer that exact statement and my feelings that they did not intend to return. He then stated he would get me some dates they could come back and he was never heard from again. So I challenged the charge through my credit card as I didn't think I should have been charged until the job was done and all I asked for, was for them to come back to fix the cabinet. Instead of contacting me to come back, the only communication I received from Debbi was acknowledgement of the charge back and the statement that until I cancel it, I was off their schedule (I was never on their schedule). She then sent a letter to my credit card company with supporting documentation and claimed the cabinet was installed 100% to my specifications and I was just unhappy with the result and "demanding" they change it "to my liking" at their expense. With her documentation was a design document that she claimed was the original that I signed off on. It had been altered to reflect what was installed and I was able to prove it was not the original nor what I signed off on. I even have a text from the designer on the installation date, stating he changed the design! So rather than return to fix the cabinet, they decided the best course of action was to spend time composing a multi-page letter to my credit card company full of false information and providing altered documents to support their false claims. A copy of an email I sent Debbi was also included in the documentation, but it was edited to better support her claims prior to sending it to my credit card company. I am not an unreasonable person and understand that mistakes can happen. I communicated this to the designer and thought we were on the same page. The fact that they chose to falsify documents to make it look like a job done correctly and completely, instead of return to do what they said they would, speaks volumes about the reputability of this company. I am willing to provide all documents to anyone who wants them. My attorney is particularly interested, but I think the issue is settled at this time (I got a credit for the balance charged and the case has been closed by my credit card company). Ironically, this is not even the result I wanted. All I wanted was for them to fix the cabinet! read more

Beyond happy with my custom wardrobe. Mark Riback was my designer and he came up with a design that fit my apartment best. I met with several designers from other companies and no one compares. I really like that he looked to see what type of clothing I own, the length, the number of shoes I have to determine what would work best for me. On the day of the installation he was in contact with me to make sure everything was okay which I really appreciated. My installer was Azeem and he had a helper. They were thorough, very professional and got through the job at a nice pace. This is the first time my apartment feels like a real home and I am so greatful read more

Closet Factory - Interior Design Near Me - westbury, New York

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Good service , nice product., i called many places and some never called me back even after coming over to my house due to the holidays, Joseph worked with my space and budget and when I needed something they called back right away. read more

This company deserves no stars. I purchased $9k closet systems and all were installed damaged. The coat and pantry closet was designed incorrectly so the top part could not be used. Most shelves were chipped with broken seams. I waited 3 months for a service call. The technician came and chopped the top off 2 closets and glued it back in place. Looks horrible. He didn't have time for the rest of the work. After months of calls and emails I requested a credit and they offered $400 out of $4500. Really? I called the sales manager, Joseph, and he couldn't be bothered to call me back as promised. Terrible. read more

UPDATE: June 13th, 2019 I strongly believe that the [true] mark of an "outstand" product/service provider is how they treat the customer - post sale, AFTER they have your money. With that in mind, I contacted The Closet Factory, Long Island, with a service request, about 9 months post installation. I am VERY HAPPY to report, they responded to my request PROMPTLY, and made the necessary repair with their [usual] degree of professionalism and [expertise! I am a very happy-camper, and will continue to recommend them to family and friends! Mark J. / Bayside, NY read more

Second worst experience I've ever had with an installer, contractor or service provider (the worst was with a moving company). Really, truly, avoid these people. Go to Ikea or Container Store or go high-end and pay for actual professionals. I usually prefer to buy local or from small shops, so the fact that I even mention Ikea says something. The designer was fine and nice, but the installers were some kind of Three Stooges comedy act, the materials cheap looking, the closets looked old and used as soon as they were installed, and the worst part was the unresponsive, thoroughly useless office. Countless phone calls and emails are met with a stone wall of non-responsiveness. read more

I was initially pleased with my $3,000 closet I had installed in 2014. Louis, the designer, was very thorough with his estimate and his manner in which he communicated and discussed the project was professional. I spoke with him prior to consenting to the closet about my need for the closet to be transportable, once I move in 2016. He assured me that it would cost $500 to move the piece once I moved. I agreed and my beautiful closet was installed and enjoyed. So, now, it's 2016 and time for the closet to be moved a mile away. Just called Closet Factory and told them the quote I was given by their designer to move the piece. They had no knowledge of it (the designer no longer works there). The secretary had to "ask the boss and get back to me about this." They seemed bewildered that someone would want their closet moved. Anyways, they called me back and told me it would be $1500 to re-install it, not including taking it apart and moving it!!!!! I am so disappointed with their poor customer service and promise to their customers. I have written down the initial quote of $500, on the estimate itself. They don't care. I will no longer recommend this place, when people compliment the closet. The customer service at the factory is so poor; I'm not surprised Louis, the designer, left the company. read more

I really didn't want to buy my closet from the Closet factory because i heard they were too expensive so believe or not i had major fights with my husband about this! I hope he doesn't read this but : he was right!! LOL But also because I read many bad reviews online.. i even question the designer that came to my home to provide the quote about this.. I wanted to get my closet from the container store... so i got a quote from them to prove him wrong! LOL So i reiceived those coupons on the mail and closet factory was one of them, also a friend of ours had done her closets with them. So i called and schedule an appt. I got schedule with the designer Mark Riback and he was right on time.. and did the quote so i told him i wanted to get Container store because i thought they were cheaper.. than he measured all our closets and provide the quote on the spot.. love it. He was very nice and efficient. He gave me options but we wanted to keep with the white basic. Once he finished with the quote i couldn't believe.. it was cheaper than my quote from the Container Store and some closets cheaper than california closet. I don't believe it will help increase the value of our apt once we sell but surely looks nicer than the container store. I did not get all our closets done by Closet factory because some of the closets it was cheaper to go with the California closet (w Chris Reynolds) he was very nice and kind too. But the ones i did I dont' regret! Shop around and i hope you get to find out that they are not as expensive as you will think at least for some of my closets ,they were not as expensive comparing to the container store. If you own an apt ... try to contact them as well you never know it may be worth it i thought they were a rip off but at the end they are cheaper than what you may think. Ps: also you pay tax with container store and with california closet or closet factory you don't pay any taxes. The reviews.. well i figure they are a franchise so sometimes you get bad and good reivews most people who like their things don't ever bother to review.. so to help this Closet factory in Hicksville and Mark I decided to help you make your decision... because my closets look much better now and better than the container store and i didn't have to spend a lot more. I can't say for all the other locations but this one did a great job! I still love container store i buy so many things there.. but not for closet (unless you are buying cheaper second hand on craiglist) Best of luck! read more

Worst experience of my life. Not even one star is deserved. Costco sent me to them. The messed up our order twice and wasted 2 days of my time. Costco has been advised. DO NOT EVEN THINK ABOUT USING THEM. read more

If there was an option for negative stars for The Closet Factory, I would give it that. Also, if the design industry were to do a case study of businesses with deplorable customer service, they should do it on The Closet Factory location in Hicksville, NY. I hired The Closet Factory about one month ago to install a closet in my apartment. The designer told me someone would contact me within three days in order to propose a possible install date. Nobody from the company reached out so I reached out to check-in. Once I heard back, the company scheduled a re-measurement date with a 2 hour window for 4/16. On 4/16, at the exact start of that window, the company calls to say they need to reschedule (after I had made myself available to be in the apt during this time). They reschedule for 4/18. On 4/18, two hours before they are supposed to arrive, they call to say they actually just don't need to do the re-measurement so they're going to cancel it again and they'll just come install on 4/24 (another day wasted after making myself available). Their apology for my inconvenience and their unprofessionalism? A valet worth $75. Pathetic. On 4/24, they're installers arrive unprepared to work in the building, claiming they have never had to install in a building where they need to cover the halls that they are moving materials around in with brown paper to protect the floors. I find this hard to believe...and my building management was shocked that they were unprepared. The building let them know that there was a hardware store two blocks down that they could just get brown paper from and rather than doing that, the installers just sat at the service entrance for 1.5 hours waiting for brown paper to fall from the sky or something. Finally my building told them they had to leave if they weren't going to do something. A simple solution to their lack of preparedness that they just decided to completely ignore. Do they think that buildings just roll out the red carpet (brown paper) for their installers to show up? After continued unprofessionalism from this company and countless apologies and no action on their part, I just want my deposit back from the company so that I can take my business elsewhere - the company says that they were unable to do that. An email to the owner has gone unanswered, he's been unavailable to speak via phone and his team says that he will be unable to address this concern in the near future (he's unable for the foreseeable future to address a huge customer service issue). *Read thru the reviews from other people. Seems to be a pattern in how The Closet Factory conducts business. I am now in the process of disputing it with my credit card company. Unless you want to enter into an utter nightmare, don't use this company and tell everyone you know not to use them either. read more

I had a closet installed in 2011 and was told if I needed an additional shelf to give them a call. Well, I called and called and left messages. They said they would call back, but no one did. My e-mails were ignored, too. They finally told me to expect the shelf in one week; two weeks went by so I sent a follow-up e-mail asking about the progress. Of course, no one responded so I waited and sent 2 more e-mails, which were also ignored. As an instructor of customer service skills, this is the worst service I can possibly imagine. I would not do business ever again with the Hicksville, New York branch of Closet Factory unless you want zero follow-up. Zero stars on customer service. read more

I wrote a narrative of my experience with Closet Factory for my credit card company's dispute resolution office. I tried pasting that narrative here, but it's longer than Yelp's character limit. That ought to tell you something about how awful the experience was. But, tl;dr: I gave Closet Factory a $2000 deposit for two custom closets. They then fell out of contact for several weeks, then failed to show up for an appointment to confirm measurements. We went back and forth. I requested my deposit back. They refused and said things would happen "soon." I gave them another chance. Mistake! They disappeared yet again. Eleven weeks after my design consultation, I requested my deposit back again. They refused again. This dispute is now in the hands of my credit card bank. Stay away from this company. UPDATE: 1) I won my credit card dispute. 2) In the time it took me to say farewell to Closet Factory and get my money back, I reached out to Smart Custom Closets Solutions, had a design consultation, and got my closets installed in a single afternoon. Their work was incredibly professional. My super stopped by while they were working and was in awe of their tools. And they were less expensive than Closet Factory was going to charge me. read more

I'm only writing this now because I was looking at our closets installed by Closet Factory over ten years ago...and the pain of the event sill lingers. They had no knowledge of mirrored doors being too heavy for the hinges. As a result i had to endure many headaches with them. Ultimately I had to resign myself to let them replace the expensive mirrored doors with flat panels just so I could live at all with the situation. I never wrote a review on them but wish I had read reviews before I DEALT with them. Stay away from this nightmare. These current reviews relate the same experiences I had with them. read more

Avoid at any cost! From quality to design to customer service, I assure you that you will be left disappointed on all fronts. I had to work with this company since the apartment I purchased in NYC already had cabinets installed by them and I wanted to upgrade them and add more elements. It took them more than 5 months to complete the very simple tasks I requested. They scheduled at least 6 installation visits to my apartment where I had to take time off to supervise them, and each time they were missing parts that could not finish the job, due to poor communication between their staff. And at the end, I paid more than $3.5k and the final outcome is extremely poor. Most shelves don't lay flat, units are not matched evenly and one closet is actually tilted sideways. They claimed that my floor is uneven! And forget trying to get anyone on the phone to try to help you. I was hung up on several times because the person didn't want to deal with the issue. Even one of their own employees told me what a horrible company it is and she ended up quitting before the project was complete. I won't bore you with all the frustrating details, but I really hope no one will fall into the same trap I fell into with this company. Run away. read more

From the design, to the product,to the installation I give closet factory five stars. I'm very pleased. read more

The most terrible customer service ever. It is our first time to do a custom made closet and our friend recommend closet factory. The designer came to see our place is Ally. We really have no idea about what to do, so we trusted Ally and listen to her advice. However, it turned out that Ally recommend the wrong shelf depth to us. We didn't find out until the worker came in to install the closet.I noticed the shelf is too shallow, when I see the actual thing. We have 3 closet that are 24 inch deep inside. And Ally designed the 12 inch shelf to put in. The worse part is Ally never told us we could have other options about the shelf depth. She never mentioned that we could have 14 inches, 16 inches or so. She just wrote down 12 inches and never explained it to us. And she never discussed this issue with us. As I said before, I trusted her expertise, so I just overlooked this issue. So when the worker came in to install and I saw the real thing, I am shocked. So I called Ally and asked her what to do. She insisted that we signed the paperwork, approved her design, so she could do nothing about it. We have to get the closet installed and pay them. If we want to change the closet, she could come over again and change it for us. But we need to pay for the change again. It would cost us several thousands more. We got the wrong product, and that is actually Ally's fault, and she never said she is sorry, or anything. When I asked to talk to her manager, she told me I have no one to speak to. So I called the headquarter in California, and they give me the name of the business owner of Hicksville. So I called again and asked to speak to Ken. Ally transferred my call to Ken. That means Ally lied to me! She just lied. I talked to Ken, and he insisted his designer did nothing wrong. Even if Ally didn't provide the info to us and recommended the wrong shelf. Ken insisted that we need to install what we have and pay them. They can do nothing about it. I insisted that they should come over and have a look first, and they need to provide me with a solution, before we could install it and pay for it. Ken literally yelled at me: "you just want a 14 inches shelf instead of 12 inches, so you want to stop the installation? That is a very smart decision to make." He just implied that I made stupid decision, right? What kind of customer service it is to call your customer stupid, when apparently designer Ally made the mistake. And they want us to swallow their mistake and pay for their terrible service? Then Ken hung up on me. He said he spent 20 minutes talking to me, that is enough. What a BIG favor of that, for him talking and yelling at me? I have to call the California headquarter again and they said they will file a report and let me wait. All in all, Closet factory Hicksville is terrible. Never do business with them. They are not professional at all, and they tell lies after lies. read more

The Closet Factory, has a lifetime guarantee.....which lured me towards them. After installing a full walk in closet in a small bedroom, and paying over $4,000, I enjoy it very much. Two years after, my ironing board broke. They came to fix it, no charge. I tipped the guy generously. Now my laundry basket broke and when I called they told me there is a $250.00 fee for them to come out. Its not like I live far. WHAT HAPPENED TO THE LIFETIME GUARANTEE?? I'm really not happy at all.It has been 5 years. This should not happen. read more

How did I do this to myself? Cabinets are up and the lights are backwards, oily something on the doors and nothing is repaired. Sure they say they will come out but never do. read more

Absolutely BEYOND horrible experience!!! These people are as unprofessional as they come. And their work matches their professionalism. I had a $3000 custom vanity station installed in my home. The drawers were unevenly cut, the gromit openings were drilled in the wrong places, 4 of the drawers were the wrong size.... The list goes on and on. They had to redo the 4 drawers 4 times until they finely looked some what even in the vanity. What should have taken 3 weeks took 4 months. These people are a nightmare. Their CEO is a complete looser who only cares about jobs that are in the $10,000 and up range! Their installers barely speak a word of English. This company is a nightmare to deal with. Call California Closets.... They may be slightly more expensive but well worth it! Marianne. read more

For a company who prides itself on customer service, I am appalled at the number of times that things have gone wrong. There is absolutely no attention to detail, and no communication among your staff. My custom closet was installed on March 8th. After the installation, I discovered that all the drawer fronts and doors on my closet were wrong. I had paid for raised panel drawers and doors and received flat ones instead. I am not a difficult person. I simply called, told them about the mistake and waited patiently for my new drawers and doors to come in. On April 12th, the installation team came back, with only six drawers, and four doors. When I asked why I wasn't informed that the order did not come in correctly, I was met with stupid stares. It is a total lack of respect for your customers, that leads a company to believe that I have no obligations but to wait in my house for service men to do HALF a job. This then necessitated me taking another day off for them to complete the job. Still, the question remains, why the proper number of drawers and doors was not ordered in the first place. Additionally, why isn't someone checking in these orders against the job invoice to make sure that everything is there before scheduling an installation? I should have been called and the appointment rescheduled. To add insult to injury, after waiting another FOUR weeks for the missing doors, I have to call your company to find out where the rest of my order is!!! Then I'm told it has been sitting in the office and no one has bothered to call me. Apparently, your company is very good at taking the money for an order, but not placing the order and seeing it through to completion. Finally, the impetus for this email.... After the installers left today, I went upstairs to load my closets and noticed that the knobs are not even close to lining up with the existing doors!!! A seventh grade shop class could have done a better job !!!! All they had to do was drill four holes and they missed on all four!!!! Just looking at the doors, even without lining them up with the existing doors, you can see the holes are not drilled in the proper places. I am completely disgusted with this whole project. This was not a cheap closet. I paid almost $5500.00 for about eight feet of storage. I could have gone anywhere and received better customer service and more skillful installers. I have no idea how you have been in business this long. I am ashamed that I did not read all the scathing reviews about you before I ordered my own closets. That was my fault. Now, here I am 2 1/2 months into an installation for 8 feet of closet, and it is still not done correctly. This should have taken one day, if anyone paid attention to what they were doing there. read more

AVOID AVOID AVOID - wish there was a way to give zero stars. Every aspect of this purchase was a mistake: poor design, poor measurement, incorrect pieces cut and delivered, appointments missed (after I had taken the day off), credit card charged without authorization, poor (i.e. nonexistant) customer service and follow up. I am still without my closet and I am without my $2000! One of the worst consumer experiences I ever had. read more

My experience with Closet Factory could not possibly have been worse. They designed a home office for us. When installed, there were so many design flaws that it required an overhaul, which was obvious even to Closet Factory. We were promised the project would take 2 days. It took ten months. Besides design flaws, they constantly installed their product improperly and supplied defective materials. They failed to return our phone calls, emails, and faxes until we filed complaints with the BBB, Nassau County Office of Consumer Affairs, and New York State Attorney General's office. They used our credit card without our authorization as well. All of the above is merely the tip of the iceberg of the nightmare we experienced at the hands of Closet Factory. It's hard to judge whether their design, installation, materials, or customer service are worse. I was about to submit my review when I saw the other reviews. I cannot agree more with Di W., Bret A., and Jenny L. read more

We had few odd-shaped lofts to be converted to dignified storage, apart from regular spaces. Sandra had very innovative design ideas and was transparent about costs as we went along. What's more, she made time for consultation according to our convenience. Closet Factory accommodated an unexpected scheduling constraint at installation stage (surprise!! Or do the satisfied customers not write reviews?). Rocky & Maneesh did a spectacularly neat job with finishing. Very professional tag-team. Smooth co-ordination among Office staff, Designer, Re-measurers, Operations, Factory, Installers and other invisibles is not apparent, but very evident. Without this background activity, such exactitude and blending of installations with existing features would not have been possible. After sales service is yet to be tested. Hope that occasion never comes. read more

AVOID! i wish there was a way to give negative stars - the salespeople will promise and say anything just to get a sale! very poor! read more

I read all the reviews and was very nervous. I guess I am the lucky one. From the minute Mary came to my house to design my room until the guys just left install, I was so pleased. I just had a home office w/wall-bed installed and couldn't be happier. The team was so professional and the work completed was right on par to what I wanted. They kept checking with me on my satisfaction. Mary called twice and even showed up the last day to inspect herself. I would use them again anytime. I am so excited on how my room finished. read more

I interview four different companies to qet quotes and designs for a very tricky office area I wanted built into a space in my apt. Closet Factory was the only company that understood the request and could do what we want. Their designer actually came up with a solution I didn't think of. But once we gave them the job, everything others have said went wrong. The installers didn't speak any English. I would ask "Are you going to instal the big one or the small one?" And he would answer "Yes, ma'am." The installer destroyed some electrical wiring in the hall. They promised to pay the bill. But now they say they gave me extras to pay for it. But I have been waiting three months for those extras to be installed. A shelf they installed above a drawer has a huge gap that's not supposed to be there. Now the designer ignores all my emails. The office is unresponsive. I will most likely have to find an independent contractor to fix what they've done. Actually, I might have to pull out the whole thing and have it redone. read more

We had an excellent experience overall with The Closet Factory. Our designer, Ruth, did an outstanding job. The gentlemen, led by Wilfredo, that installed the closet, console, pantry and kitchen furniture did an quality job. In general, we're very happy with the service. read more

not only is this place expensive, they are a bunch of in experience un knowledgeable people. they installed my closet covering a light switch. after the install, i contacted them to fix it and it took 2 months for someone to call back!! i had the lightswitch removed at my expense and they didnt want to reimburse me for their screw up. they were fast enough to take $6000, but couldnt reimburse $350 - this is a total discrace - they are a bunch of liars, thieves and crooks - after two months, i finally got in touch with the management of the reviews and the bottom line was to recify this with 2 free $10 accessories - do not use this company read more

We were looking for a murphy bed/desk with cabinets unit. Our designer was Mark Riback. We met with Mark once in person. We were in the process of moving to Long Island and then worked with him remotely to pick out exact colors and hardware. Installation was delayed somewhat due to Covid 19 closures, but as soon as things opened back up, the team showed up to measure our space in a new construction home. They then put together our unit and installed it six days later. The installation crew was polite, efficient and, most importantly, did a beautiful job. The crew had to eliminate one desk drawer due to location of a wall electrical outlet, so we could have access. After installation, we decided we did not like the look of an open hole where the missing drawer would have been. We called Mark, our designer, and the guy that did original installation returned a few weeks later with a hinged drawer front and installed it over the hole..no additional charge. Quality of unit is great; we could not be more pleased. read more

I dealt with Ruth at Closet Factory and she was great. She knew exactly what I wanted and delivered. The install was timely and done well. All the while Ruth was making sure things went smoothly. Great service. read more

My designer was great and I got my closet for a great price! I love my closet so much. Very good costumer service. Ask for Gabi she is great!! read more

I am 9 1/2 months pregnant and asked Closet Factory to help me with my nursery closet. I had a large deposit placed already on a closet in a room that needed remodeled first. I asked the designer if we could use that deposit toward the nursery and we could revisit the other closet later this fall. She didn't have a problem with it. I recd a call today (2 weeks before my due date) that her manager wouldn't allow it. I asked for her manager's number, I was sure he would be willing to help me out if I gave him a call. This man actually had the nerve to yell at me on the phone! He told me he didn't care about my story that nothing would change his RULES. I tried to explain that I have close to $10k in jobs for him through spring of next year seeing as how we are in the middle of a entire house remodel. He said he didn't care and I could go somewhere else if I wanted to but he's keeping my $700 deposit. I have NEVER been spoken to in this manner in my life. Especially late term in a pregnancy. I will never give my money to a company that is so heartless. Stay away from Closet Factory. I googled and it looks like there are many consumer complaints against them as well. So sad as the designers are very nice there. After calling around today I came to find out that there are many carpenters who make solid wood custom closets at a quarter of the cost. I'll be doing this. read more