My experience with Robin Wiley from Closets By Design was great. She was responsive and kept within my price point. The product was delivered and installed on time. Chris did a nice, clean installation. I love the final product. (I replaced my bedroom furniture with a wall of built in shelving and drawers). BUT. BUT there is another measure of a company and that is customer service. I did not immediately notice that my drawers are not all aligned the same. It was about a week after install that I noticed it. Minor issue but this was NOT an Ikea purchase. I spent well over $4000 for a bedroom unit that is opposite my bed and stare at. I notified Robin of the issue on December 16, 2025. Robin is very responsive but she doesn't seem to have any influence on the scheduling of repairs. After 2 or 3 emails, it is now February 7, 2026 and I still have not heard from anyone or been scheduled for correction. I am happy with the product but the lack of resolution after almost 2 months will make me think twice before using Closet By Design again. read more

I made an appointment to have an estimate given on two wall units, but they would both by used for storage, as I am a sewer and have lots of sewing "things" that I want to keep hidden when I have company. Jeanette came over and put together a digital display of exactly what I was looking for in order to fill the two wall areas. She understood that I wanted something that looked nice, would give me lots of storage area and yet wouldn't destroy the walls themselves. It was amazing to see an exact digital replica of what I envisioned. She showed me samples of the wood used and color finishes too. I was very happy with the estimate (extremely affordable, even for someone who is retired with a small pension). Jeanette was so sweet, yet knowledgeable, she kept me informed every step of the way. I received notice that my units were ready to be installed, they set a date for installation, and I couldn't be more excited. Victor and Dan showed up on installation day, and they couldn't have been any nicer and they were both so professional. They worked quietly to get all of the pieces into the house and then Victor looked at a piece of paper brought every piece together like a giant puzzle with just a paper layout. I was so impressed. While Victor was installing the larger unit, Dan was at work cutting pieces for the second unit and the facia for both units and once Victor finished the installation, Dan went through each shelf and cleaned it as well as the outside of the unit. Quite frankly, I expected them to be here for many hours, but they were done in less than five hours. They cleaned the work area so well, there was no residual dust left behind. Not only are my two new units exactly what I wanted, they are even better, I ABSOLUTELY LOVE THEM. I am telling everyone I know that Closets By Design is the place to go for beautiful, quality work at an affordable price. read more

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Angelina, the designer, was great! She spent at least an hour on our consult and even got us in touch with the manager for some additional discounts. The time following, up until the install she checked in and even made additional suggestions that really made most use of our kids' small closets. Jack our installer did both closets alone in 3 hours. He even cleaned up/neatly left our tearouts for easy disposal. Honestly, the closets turned out better than I expected. Pieces were clean and feel sturdy. Really happy we took this investment. read more

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The worst worst company don't even bother trying to do anything with them. They got my measurements all wrong and I've had to wait months for them to come and do the install again which they were supposed to come and do last week for the second time , and instead of contacting me to tell me that they're not coming, I just don't hear back from them. They also wanted me to pay an extra charge for the appointment where they came, and that all the measurements were done wrong, because the company has no sense of communication with each other. The worst worst worst if you want to get aggravated repeatedly then hire them read more

They did finally fix the closet door that was broken. So far it was been working well after a couple of years

I wanted to say thank you to Marie DeSimone and Closets by Design for my newly installed master bedroom closets. Marie made the entire process so easy that I am compelled to post a terrific review. I give Marie and Closets by Design my highest recommendation. Much love - JGD. read more

The designer was so nice that I chose them above California Closets. Pricing was very competitive. The customer care is terrible. I had my closets installed in April and was not installed correctly, also scratched and dents. The installer was sloppy and ruined our hardwood floors. They came back in July and didn't have the correct order parts and here we are now in November and they will not schedule me till they have another order in my area. Would rather go with anyone else but them in the future. And I have a lot of closets and a huge garage to do. They are the absolute worst. Stay away!!! read more

They do not even deserve one star as this was the worst company and experience in my life. Very unprofessional, never return phone calls. Try to double charge me for a closet that was not put in right. Many imperfections, chips in the wood, uneven countertop, and unlevel cabinets. Would not recommend them even if they gave the cabinets away for free. read more

Stay away from Closets by design in Bohemia. Thecmost unprofessional company ever to work with first and foremost they do not make anything custom . All measurements are off. They try to use fillers on all their closet designs so you don't see all the imperfections. Closets and shelves are installed damaged and warped Marlene and Eddie are dishonest and refuse to fix anything unless you give them more money, I specifically instructed the designer five times that I did not want my clothes hanging over outside of the closet cabinet yet my clothes hang 10 inches outside of the cabinet . My custom closet looks like a clothing rack at lMarshall's . I explained this to Marlene over and over again and though it was their problem to fix their mess but they would not comply and fix it. They wanted another $5800 to tear down the one side of the closet and redo it . not only did they want to charge me for the closet but they wanted to make an additional profit on me. Stay far away from this company. read more

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Very bad customer experience with Closets by Design, I do not recommend working with them. The sales representative Allison Wright visited me very quick, me spent 4 hours designing the closet, measuring and closing the deal. We signed an agreement on Monday June 2nd and my installation date was June 26th. It seems my credit card was wrong and it did not go thru. When I called on Monday June 9th, they said the credit card did not work and they have tried to reach me so they went ahead and voided the contract. They then pushed the date to August, then September and finally Marlene Digirolamo, her manager, said "we are not the right company for you". I ended up no closets and lost 2 weeks of time. read more

Absolutely horrible. Very dishonest business. They claim these are high end fixtures, but it's the same thing you can get from Home Depot or Lowe's. Do not waste your money on this company. read more

The quality is worse than ikea and it is overpriced for the quality. The drawers and moldings did not line up. I had to ask them to fix it 3 times and still the drawers are crooked. For an 11K closet system the drawers should opening and closing flawlessly! Massive waste of money. Biggest regret. They also do not budge when it comes to changing install dates, i tried to change install date and they wanted to cancel my order and make me pay 20%(3+k). Avoid!! read more

Closets by Design - Long Island - poorly aligned drawers - Interior Design Near Me - Bohemia, New York

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Although it's not my usual practice to leave negative feedback, my recent encounter compels me to express my profound dissatisfaction with both the quality of the work and the service provided by (CLOSET BY DESIGN). It's entirely unacceptable for any customer to receive work of such subpar quality, especially when considering the high standards your company should uphold. During the installation process, I noticed that several cabinets were missing back panels. I communicated with the installation guy and requested a pause in the work. Their office called me and directed me not to engage with the installer and to let the work continue. Under these circumstances, how can I be expected to allow the job to proceed when I'm clearly dissatisfied with the work?! Then, I received another call from Heather, who informed me that the company would be willing to add back panel at an additional cost of $970! - Back panels were not discussed in the consultation. - Cabinets always have a back panel - I was surprised that there was no back panel to cabinets. As a result, there's now an open space between the shelves and the wall. To be clear, I never requested a closet door or a full cabinet FREE of charge. All I asked for was a properly completed cabinet with its necessary panel. Ultimately, this job remains incomplete in the right way, and I'll need to hire another company to rectify the cabinets. As expected, the company's response was a simple "I'm sorry that you were unhappy."... I'm trying this company for the first time, and without a doubt, it will also be my last. I'm determined to post this issue on social media and inform my family and friends, urging them not to consider this company for future services. read more

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We needed some closets build in our garage so we hired someone from Closet by design company. Someone came out to our house to take the measurements and post gave us a date on July 18, 2024. It was supposed to be two day job. It took over 6 weeks and we are still not done. Today is August 26th and I am being told they will give another date to come finish up the job, which is frustrating because it feels like i am working around their schedule. They charged my CC the full balance even though the job is not done. The guy name is Eddie, he charged me full payment without finishing up the job. He is not reasonable to talk. He is rude, and had no manners or care to please the customers. Every time I brought up any issue with closets, he would refer it back to the contract, the same contract also says, "last payment upon job completion". I would not recommend Closet by design to anyone. I just want my money back if they are not planning to finish up the job. There are few things missing. The left side of my closet are held by one tiny little anchor. It is not secured properly. I have two little kids in the house and it doesn't feel safe. There is a drawer that is sitting still on the floor and missing few hinges. And door handles are not on. I have been using closets without door handles. its been 6 weeks now. read more

Closets By Design does an incredibly detailed job and was overwhelmed when they finished my project (Wall to Wall Closet/Entertainment Center (pic shown) + Closet+ Pantry). Not to mention I spoke to multiple companies and this was the best price for the quality I was expecting. All that being said I recently broke a handle and found out the CBD near me is no longer in business. I reach out to the Bohemia location and get greeted with a warm response and no issues immediately sent me multiple replacements. Every person has been great to work with (thanks Sue!) read more

Closets by Design - Long Island - Interior Design Near Me - Bohemia, New York

choose another company They have proven that the customer comes last. They will do what's best for their schedule and their bottom line. We were very disappointed with the final design once it was installed and the poor customer service. Southampton NY read more

Great design work and the builders were excellent. Renovated walk in closet is beautiful. Unable to rate this company with **** due a few issues that have yet to be resolved. My installation was on Monday, today is Wednesday and I am not close to a conclusion. Will keep yelp reviewers updatedwith this process Builders returned today(Thursday), issues have all been resolved. Finished project is fantastic. Thank you Allison! Will definitely call on CBD for future jobs. read more

We are beyond happy. Our installer, Paul Topadis, completed three closets for us. This was a huge undertaking. Paul and his helpers were prompt, professional and a pleasure to have in our home. The closets were assembled with care, on time and the finished product Just perfect. Our closet designer, Robin Wiley, was knowledgeable & offered great design ideas that were perfect for our needs. We recommend Closets By Design! read more

Excellent closet design company. Although my project was small, a foyer closet renovation, this company and its employees gave my job their full attention. From the salesperson/designer Dane, to Heather in the office to the installation team, each was flexible, quick to respond to communications from me, and very responsible. I am extremely happy with the finished project! read more

Closets by Design - Long Island - Entry way closet post renovation - Interior Design Near Me - Bohemia, New York

STAY AWAY! WILL CHANGE PRCING LAST MINUTE! THE PRESIDENT INFERRED THAT I SHOULD TAKE MY BUSINESS ELSEWHERE WHEN EXPRESSING A CONCERN!! As a smart consumer, like yourself, I was looking for different quotes to create the walk in closet of my dreams! I decided to try out Closets by Design - what a waste of time. Their prices are so inflated that they acted as though it was a favor to match the price of a competitor - Guess you don't want my money at a fair price?! Hence, you can find 40% off coupons on the web (sound too good to be true ...well because it is!), they mark up the prices so high so it will look like you are saving big with this coupon -get this- even with "40%" off; it still couldn't match to the competitor pricing. How much do you need to offer off via a coupon to make the prices fair - 70%? Want an example, soft closed drawers $35 per drawer, competitor $25. One glass front drawer : $175.. It get's better though, so if you think you finally come to agreeing on a price, well think again! Not only was I asked to sign off on a contract/ put down a deposit on the spot - BUT you don't get all the details during this period. I stupidly put down a deposit (which you have roughly 4 days to opt to void to decide if you would like to proceed), and on the 4th day - I was finally provided the additional details and was still expected to make a decision. Ask me how the competitor handles a sale - provides you with a price and no deadline for your decision to be made. Why you wonder? That's easy - they aren't scared of you shopping around because they didn't rip you off. Now this is my FAVORITE PART (get the popcorn ready for this drama!) on why you should beware, if you made it this far in my review and are still considering this company - DON'T WASTE YOUR TIME - GO ELSEWHERE- About a week into confirming and working on pricing, in which from day one - I have stated from the start that I would like a fake marble countertop - well thank you Sue (Manger) for letting me know on the day that we are suppose to sign off on the contract that, SURPRISE, there is now an additional $600 fee for the countertop. I was was in complete shock. How do you not honor the pricing and details that were discussed. As said prior, I am shopping around for different options, I may have not had an ideal experience with other competitors, but at least the competitors were transparent about the pricing - not trying to scam you by changing the price last minute. WANT PROOF THAT THEY DON'T HONOR THEIR PRICING, AND WILL CLAIM AT THE LAST MINUTE ADDITIONAL COST? BELOW IS THE 1ST CONTRACT THAT STATES THE FAKE MARBLE - YES, IT WAS DISCUSSED FROM THE START. ** Below is a photo of a PDF, if you are not computer savvy, then all you need to know is that PDFs can't be doctored*** Mr. Caemmerer, is this how your small business runs? Sue, how else did you interpret my request for a fake marble countertop? A marble sticker placed on the top? 40% off too, please? Update- After 4 days and various methods of trying to contact Mr. Caemmerer,The President, below is the response via email ( even though I requested a phone call) blowing off my concerns ( variables) like I'm some confused consumer, taking no ownership of the error of his associates, and offering no resolution other than the recommendation to take my business elsewhere. Got it! Response: I received your email. I own the business but perform my job on an absentee basis. I trust the people who are in place, including Sue, to run the daily operation of the business and believe they are doing a good job. I apologize if you feel as though you were "bait-and-switched"; I hope that none of our customers would ever feel that way but, knowing what I know about my business and the team we have in place, "bait and switch" is completely inconsistent with our company culture and history. Upon reviewing your concerns with Sue, I understand that you and Rebecca were discussing many options within your particular closet and, when there are that many variables, it is unfortunate that there can be some miscommunication which is what I genuinely believe is what happened here. I understand your frustration (any construction or home improvement project can be stressful) but we're good, honest, hard-working people and I can assure you that bait-and-switch was never the intent. I know there are many potential sources capable of fulfilling your home-organization needs and appreciate the opportunity but I'm sorry that we could not meet your expectations on this transaction.I wish you the best luck. Me: Hi-Thank you for response. Your lack of effort to rectify this situation is stunning, yet you quickly advise me to take my business elsewhere. Not a problem. You could've at least done me the courtesy of speaking to me via phone as requested. Your lack of respect for customers and generic response is laughable. I wish you luck. read more

Closets by Design - Long Island - THIS IS THE INITAL CONTRACT - IN WHICH I WAS LATER TOLD THAT THE FAKE MARBLE COUNTERTOP WAS NOT DISCUSSED AND INCLUDED IN PRICE. - Interior Design Near Me - Bohemia, New York

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Good initial installation, but not responsive when additional shelves were ordered in February and still not received by June even though they were paid for. read more

My wife and I had a great experience with this company. We redid our layout and were able to build out a pantry after changing a few walls around. We used Closets by Design to help build all the shelves, drawers, and accessories for the pantry. This was numerous years ago ... back in 2012. The pantry is still heavily used, and the drawers and shelves are just as good as they were as day one. The installers came on time, all parts were ready at the start of the job, and our installers did a good clean job. I am not a big reviewer but this company did right by us. read more

Have to say we received great customer service from Don gave us a great price and date for installation and Jonathan the installer was on time and very professional removed the old closet wire racks nice and neat so far very happy with Closets by Design read more

This is a preliminary review. We have an install date starting Monday, November 16th. We had the pleasure of meeting with Daniel, who took measurements twice and was very meticulous. We also were requested to meet at their location in Deer Park in addition to the two meetings at the job site. Our last meeting was on October 23rd. We did receive a message on November 11th, just six days before installation: "We no longer provide mirrors and we didn't charge you for it." This was way after we gave a deposit and finalized everything. Now they want an additional $168 to fill the original space where the mirror was supposed to go by installing a "mirror ready" door. Then we will have to pay for a separate mirror and install it afterwards. We found this very inconvenient due to the short notice in proximity to install. We are really hoping the project goes smoothly and contradicts some of the reviews here on Yelp. We will be back on here after to give a detailed report with images and an updated rating. ********UPDATE******** 8AM received a call saying the install needed to be postponed since some items were incomplete due to a machine issue. Rescheduled for tomorrow. *******UPDATE******** Closets look good and no problems as of yet. Will come back on in a few months to comment on how they are holding up. read more

It's been horrible negotiating with them. First the couldn't schedule installation unless they had a second job in Manhattan the same day. Had to schedule on a day which wasn't great for me, but ok. Then they arrived 2 1/2 hours late. The two men were nice, but one was obviously just learning. By 4:30 when they had to leave the building, they were about two thirds finished. When I called the office, they wouldn't give me a return time. I'm sitting here with two large closets worth of stuff piled up in the living room. read more

Jose was excellent. My 3 closets and home office were finished beautifully in two days. Very happy with quality and installation.

Today I experienced the worst customer service ever. I entrusted Closets By Design to design closets for my wife and I. After the initial consultation, I inquired with the designer Patty Mango about installing an additional drawer to my closet. She responded by indicating the plans would be amended and there would be an additional charge. While my instructions via email were quite clear, she made the changes to my wife's closet in error. This was a mistake on Patty's part. Once the closets were installed I contacted the company as it was apparent that there had been a mistake. Patty admitted that she thought we wanted to make changes to my wife's closet and realized her mistake once she revisited the email which clearly stated my intent. She then advised that she would talk to her boss and would call us back. The boss called me (I didn't quite hear her when she introduced herself). The boss advised that "WE," the consumers (not Patty the designer) should have caught the mistake prior to making the payment. Since we didn't, a refund is not possible. I DO NOT recommend Closets By Design as i don't believe we were treated fairly. We were not even offered a partial refund or an alternative resolution. Very disappointing. read more

My closet is fantastic . I love the workmanship and the installation was 123. Would recommend Closets by design. They said 3 weeks and it was done and installed in 1 week. My saleswomen was patient and she really knows her stuff. It read more

Takes them too long to install.. I had water damage in my house and had to get the closet redone in two rooms. They charged 50% of the cost right away and haven't given me a date after almost 4 weeks. I had to call them several times and things are just being delayed. read more

We were not declined it was a security issue and the account has since been approved. Secondly being that we are building a a house that will be worth well over a million dollars I can assure you that money isn't an issue. I also told the super nasty girl who called me that if it wasn't resolved by the end of the day I would give her my credit card. You are terrible company and I will make sure everyone I speak to knows the truth about your company. All they have to do is look at the non recommended reviews on yelp to see the truth! read more

I am writing this review to Thank Sue for sending the guys to finally fix my drawer last week. it took too long, but better late than never. Also the guys who were blasting music, she reminded me, were contracted out by closet by design to & rip out the old closet, not The actual "Installers of the New Closets", whom were ok. I am not happy with the height the designer made the actual closets, because my coats & dresses still hang down onto the other clothes on the bottom racks, the closets could have been built closer to the ceiling. She told me she left that space, 6 inches for "baskets"??? or storage, in hindsight, i needed to hang clothing, i showed her how many other closets i have in the house to do in the future for storage, i.e... needed shelving and drawers installed with labeling... anyway.. you can try your luck, I'm done with them . read more

I contacted this company for a price quote/consultation. I was asked for dates and times that worked for someone to come to my home for a price. I chose two dates, one preferred and one alternative. Those dates came and went with no contact from anyone from closets by design. Almost a month after I initially asked for a quote, I got an email from someone asking me to contact the office to set up a time for a quote. Completely unreliable and clearly cannot adhere to any type of timelines. I would stay away. read more

New review based on outcome of a billing dispute......ALL RESOLVED AMICABLY. Delay was accounting manager away on vacation but now all good!!! read more

I shopped around for my closets and found Closets By Design to be the best in terms of overall value Christian my service rep was able to work with me during his vacation, and the closets were installed on schedule with or delays I would highly recommend using them read more

The installers got to my house in a timely fashion and completed the work quickly and efficiently I love my closet! All the shelves are adjustable including the clothing racks and everything fit the way I wanted it read more

From the moment Coleen came to give us an estimate for closets, with suggestions on how to maximize our space, I was sold by her thorough professionalism and fair price. Two weeks later their installers came and did the job quickly and neatly; After they were done you didn't even know they were there. Their price is competitive and the product and work was excellent! I highly recommend Long Island Closets by Design. read more

Great design. Great quality. Great customer service. One of the owners shows up at the job, not a representative! And she knows her stuff!. Even tho we had a few bumps along the way, CBD L. I. was responsive and understanding. read more

Great service and great people. We love our closets they're beautiful. We had such a good experience with the employees. Amazing staff. Specifically the hooks they put in look perfect. Would definitely recommend to friends! read more

I had two custom closets and a laundry room designed by Don. Don sat with us on multiple occasions to understand our needs and adjust the designs. They were done quick and professionally. After the installer left I had an issue with the counters making noise when you walked on the floor anywhere on the top level. The install told us that there was nothing he could do. I called Don and explained it to him. He personally came by and fixed it for me. I am so happy! Thanks Don. p.s. had a custom office at my previous house with them and that was great too! read more

We had great experience with them..they are very professional yet sweet people..they design 2 walk in closet for us both came out great especially our master bedroom closet our favorite..we recommend closet by design to everyone.. read more