Great store. Big, lots of products, including parks that no other store in Atlanta seems to have.read more

Went in to the store to pick up a battery for my friend's vape…read more Nice young man (Matt) greeted me and asked how he could help. He was polite and helpful, plus he got me out of there very quickly. They seem to carry everything that vaper could desire. My friend likes this store and collects reward points by entering her phone number to the cash register tablet. Nice store!

I rarely leave reviews…read more There is a guy that worked there this morning. Monday July 15 at around 12. I walked in and asked for something and he just pointed down the aisle and said it's over there. Fine, I walk over there and then had a specific question about and atomizer. "What I have is in the case". Ok, kind of an attitude but not problem. He's texting away at his phone and I decide forget the atomizer let me just buy a whole dab rig or pen. So I asked which one would be best for oil and he says "what I have is right here" absolutely doesn't look up from his phone and keeps texting. WTH was that?! He was to bothered and busy to help the only customer in the store? I had a simple question, "which do you recommend?" I instead drove to the vape shops two stores down in the Goodwill center and dropped $200 there. Wow! That was such a gen z experience that I'm kinda shocked.

Customer service is terrible, went in looking for a new piece of glass trying to spend some money…read moreand the guy working was rude as hell! Spend your hard earned money's somewhere else, I definitely will!

The best shop in the area! Friendly staff and seriously the best juice ever. I've been going to…read moretheir Johns Creek store for as long as I can remember. I live in Kennesaw right now, but I'll be living in Marietta in a few months, so I'll be coming here a LOT more often. They helped me quit smoking, and that is something that is completely priceless. You can't get this kind of customer service anywhere else!

Super friendly staff, nice environment, great location. Little lacking on hardware options at times…read morebut overall good shop.

I pull up at 10:58, the door is locked and the dude refuses to let me in. Never going back here.read more

The first thing I want to say is the the employees working here were extremely kind and felt bad…read morethat they couldn't help me. That being said, they confirmed that both vapes I purchased were defective but they couldn't return or exchange them because it was past their 48 hour policy. What blows my mind is that the reason I was returning was the vapes wouldn't recharge. How would I possibly know that before 48 hours if they didn't need to be charged. They told me the best they could do was a discount but there's no way I'm buying from this company again. Once again, Emoloyee at cloud 9 were kind and knowledgeable, the upper management and policies are BS

This place sucks! They sold me a pack of bad coils and refused to replace them. They were very ugly…read moreabout it and rude! They hire people that don't know anything about vapes or how to use them. Extremely unhappy with my purchase and their reaction. Never will go back there again!

This place is a joke. $30+ dollars for 3 E-CIgs to take on business trip. Bought on Saturday none…read moreof the three worked on Sunday. Store will not address via refund or even discuss anything about it. Clerk called, (Mike) a manager who was rude to employee to the point he felt the need to apologize or the call and Mike wouldn't do a thing. Recommended I call Victory (manufacturer) directly.. Absolute ridiculous. This place is fraudulent and should be closed down. Lets see what BBB does with my complaint. Smoke 911 in Woodstock, GA, at least, should NOT be allowed to remain in business.

Super friendly and helpful! Will definitely come back for all items. So many things to choose from…read moreand at a great price!

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Jayden was fantastic. Took time to explain why certain products were better and was super friendlyread more

Jaden is super helpful! Love this store! Def recommend stopping here and getting all your vape…read moreand THC needs

It's hard to find the equipment I use. Hoped they would have what I needed but the didn't. They get…read morefive stars cause they called around to help me find a place that had what I needed in store. I would be back if they carried what I needed. Great customer service.

I purchased a cape and let the owner talk me into their buy one get one. After both failed to…read morecharges returned the next day. I asked for a refund. They said that since they were FDA regulated they couldn't refund me. I have no faith in their products or services.

Great service ! Would recommend to every one I know come hear for all of your needs vaperead more

The employees here are awesome and have excellent interpersonal communication skills. EVERYONE in…read morethe store front treats me with respect and kindness. Hoping positive reviews translates to higher wages.