most perfect smoke shop owners are nice smart the store always has what you need and always nice…read moreto every customer

Awesome Customer service! Lil shop with a big heart! Will custom order what you want! Does their…read morepurchasing weekly!

My girlfriend & I went to Galaxy tonight, looking for a specific item & although we knew what we…read morewanted in general, we were definitely open to advice from Galaxy's sales specialist. **Disclaimer: I went there ARMED with an ARSENAL of questions regarding very specific things we were looking for in this item**. Max greeted us immediately & Raven was right there with us to answer e.v.e.r.y. question I had, make helpful (& cost efficient) suggestions & was truly interested & persistent (but w/o any pressure!), in helping us find EXACTLY what we came in for! Their sales team does a great job at knowing the "in's & outs" of all their products & made us feel comfortable from the start regarding ANY type of question we had. Couldn't have had a better experience anywhere else!!! We will be back! Thanks so much, Raven (& Max!!!) Sidenote: 5 stars for following & enforcing mask wearing, gloves & social distancing!!!

I entered the store and was greeted by the guy with the ponytail. His name is Malachi and I showed…read morehim the product. I bought two days prior that I did not open, but a part of it was open and damaged and scratched then a female walked up and said what are we have here? What's going on? Her name is Raven She immediately scripted all this product comes this way went from manufacture. So I explained while I would just like either my money back or store credit, they looked at me with a smile on their face and said oh I'm sorry all we can do is give you a coupon And of course I refused, why would I ever come back to a place that treats their customers like idiots. Malachi then pointed out see all these signs. No return policy. Well, let's just look at the receipt. Nope you cannot sell a product. It's unopened or used and not return. So I had them call the district manager, so Raven went to the back and acted like she made a phone call when she came back said sorry but no I. Ant return a unused broken tobacco tray, I asked her who she spoke to so I want to see if the name is correct. If you need anything and want customer service don't come to this location. The way I was treated by both Malachi and Raven is wrong. When a customer walks in and it's graded very nicely, then asked politely I need to return this and another coworker immediately bulrushes you to make you say the exact same thing you said and then open it clearly can tell it's damaged still has the plastic on it and told this is how it arise by the manufacture sorry we can't help you. The only thing I can do is call the district manager in the way she said it I said yes please. Normally I don't care if there is something you can't do but I was completely lied to because one looked at the other to make sure all we can't help this gentleman and I was being as nice as a friend and don't get me wrong I understand there's rules, but this was up to Raven, who went into the back to make a call to see if she could help me out, knowing she was not gonna make that call Malachi said during her back room call to the on call district manager, Malachi said prepare yourself they will say no. So I went back to the display of tobacco trays and saw one that I would like to exchange or use money from an exchange. So another employee took it down and handed me and I asked about exchanges return policy and heard a difference story of return policy, but it's up to Malachi. So as soon as Raven came out of the back room, she shook her head no so politely I said I understand. Turn to Malachi and said hey can we do an exchange for this one and I'll cover the rest with cash. He said no there's no way I can do that. This is an unused tray that has malfunction or damage to be the correct word. The night I purchased the tray there were other things going on in this store that others would be appalled. I'll hold that story for another time. I just want to not not be treated ignorant like that's the first time I've walked through those doors and the biggest thing is lied to on top of bullied up on. I'm very disappointed.

Horrible customer service!! He hung up on me bc I wanted to pay over the phone. Didn't even give me…read morethe option to say I'll send my sister in to get it. Just hung up. Edit: Added 2 stars because one of the guys called me back to apologize. At least Southern Hospitality isn't completely gone. The manager/owner, who was even more rude, did nothing.

The customer service here is top notch. Helped me with vaping and smoking needs. Didn't rush me,…read moretook their time to explain everything and help me find just the right product. Being a single female, these stores can be intimidating. Not here! Highly recommended. Owner is very personable and will help you out, with decent prices too. Thank you.

Super knowledgeable and friendly! There was a wide variety of options and the prices were very…read morefair. I highly recommend

closing hours is a lie if you travel here theyre all CAP…read morethey won't be open you see a sign that says closed way before closing hoursg

I've been a customer for a while now, this place simply needs to learn that Vape/CBD shops are a…read moredime a dozen. My complaint revolves around a simple mistake made, when packing my various pre-roll order. During my transaction, handled by new employee #whatever (yo dread, talking about you)...I could tell he was new, he struggled with pricing, the order amount, the register, processing the order, etc. but I watched and laughed. When I opened my package that night to enjoy, I noticed that they forgot to pack up an item that I'd purchased. As you would expect, I went back the next day (less than 20 hours from my purchase) and explained. This loser (same as day before) explains there is some kind of 'next day' statute of limitations thing, that had I called the night before, he could have fixed it, but the next day he couldn;t help me....then gets defensive and accuses me of lying about the situation and to get the F out of 'his' store...WOW, WOW! I will never set foot back in this place again, as mentioned on the front end...they need to learn some customer services skills. When a customer is spending $100 a week with you, don't accuse them of trying to cheat you...maybe, just maybe that was a loyal customer pointing out a mistake, and hoping for some understanding to resolve the issue. Instead, dreadlocks chose to run off a good customer

Customer service was terrible, the manger really wants you to know his position. Very disappointingread more

Good people good products!! There are so many vapes to choose from, and the staff not only helps…read morebut teaches!

This is my first time here and I specifically came to this location bc it's closer than the one off…read moremedlock that I've been going to for years. So it's 10:23am as I'm typing this review and their hours on the door reflect 10am-12am, yet the door is locked and all lights are off. This was a huge inconvenience considering I live 15 min away!! Will not return! Very unprofessional!