I'm just coming off a phone call where I was absolutely disrespected and met with toxic masculinity despite leaving the conversation with: I am extremely upset and frustrated as I was just disrespected by the boy working at the other location.
I explained the situation: I'm just coming off of a phone call where I was told fuck you and hung up on.
This is because the boy working behind the counter, took personally my complaint and request for managerial contact. Extremely unprofessional.
I was misled about quality and integrity of a glass piece. I called to express my unhappiness and request any sort of possible solution.
My complaint was met with toxic masculinity And utter disrespect. This comes to a customer of over 20 years.
I then asked Jason or Jared or whatever his name was who took this call- To please put me in contact with a manager or owner after clarifying that the two locations are affiliated.
I was again met with him, taking personally, my frustration and matching it with his own. He hung up on me and then refused to take another call.
I am absolutely disturbed by the quality of staff that I experienced today at this business.
I am not only upset as a customer now I feel disrespected as a human being. read more