for the very first time I step inside this place I had an unpleasant experience. I waited for more…read morethan 20 minutes till I ask to be seated while I wait. The front desk girl is clueless. the place smell like mold and old furniture, it looks old and dark like you walk into a thrift store. I'm sharing this review to be transparent for future clients. I left a pair of sunglasses at the spa and informed them that I would return to pick them up after I had recurve a call or text that I had left them behind. As I was traveling for a few weeks. When I finally had a chance to stop by I was face with disregard, then I finally called since I didn't hear from the owner about a month later, I was told they had been discarded. Unfortunately, there was no notice given, and the conversation felt more argumentative than understanding. These sunglasses were sentimental to me, and while I understand that businesses may have policies, I was disappointed by the lack of care and communication around a client's personal belongings. This experience affected my trust and overall impression of customer care. A month is not enough to trow customer belongings away without calling them first and assuring that they'll stop by to pick them up and assume that they'll just be forgotten. This is not so much about the sentimental value of the sunglasses but about being respected and treated with dignity. I hate to have to leave a bad review for them as is sometimes I almost never like to do but given her mannerism and demeanor I cat let this happen to another person and to our community.

I just got a gel manicure from Tessa and she did such a great job. She was really careful and paid…read moreattention to all the little details. I love how the color turned out! Definitely going back to her!

This is a beautiful shop with lovely merchandise. Leah is a wonderful facialist and the very nicest…read moreperson. From clothing to cosmetics to body products, this store has it all!

Absolutely divine pampering , Lelah makes you feel loved and beautiful , she uses the best skin…read morecare line by eminence and always seeks the best organic low foot print products , such a relaxing space and you leave feeling like a new person

An amazing full service skincare spa! The estheticians at this facility are incredibly…read moreknowledgeable on a variety of modalities, and after a thorough consultation, I feel they aligned my needs with the perfect treatment. I had the Glo2 facial, and I found the service to be a well- rounded experience that was both clinically treating my skin concerns and incredibly relaxing with massage included. The best of both worlds. I have a jaw line! The lymphatic massage de-puffed and revealed my true face shape, which was so wonderful to see. I feel like myself again! I had zero irritation, and I can tell my results will last. I'm so happy I found them.

I called last second and talked to Angeliese first and she got me in where others could not. My bad…read morefor last minute. Natalya did amazing and I learned about sugaring!! No torture!!! After years at EWC I'm switching! This is a must appointment!

Great place for an amazing massage. Just had one of the most amazing massages of my life here…read more They accommodated us after a hike by allowing us a shower. Now ready for a margarita!!!perfect start to a birthday weekend!!!

Very disappointing experience and even more disappointing customer service afterward…read more My sister and I specifically requested deep tissue massages with quiet technicians, one therapist talked loudly the entire 90-minute session about inappropriate personal topics that could be heard through the walls. My own therapist was chewing a throat lozenge during the massage and even dropped it on me. I was charged for a deep tissue massage even though the therapist confirmed she performed a Swedish massage. We were forced to overtip because the front desk didn't have change. This was our second bad experience here, last time the tech scrubbed so hard we left bleeding. Kim the owner promised to investigate and call me back, she never followed up despite my emails and calls. No resolution, no accountability. We will never be back

Rayna is amazing!!! I had a phenomenal facial experience. From the moment I arrived, the atmosphere…read morewas calming and welcoming. Her space is adorable & inviting!! The treatment itself was incredibly relaxing. I left feeling refreshed & completely at ease. Highly recommend to anyone looking to unwind and treat themselves!!!!

I can't say enough wonderful things about my facial with Rayna! In the lead-up to my wedding, she…read moreabsolutely spoiled me and made my skin look and feel so beautiful. The entire appointment was the perfect pampering treat before such a special day. Every detail was so thoughtful and personal, from the calming atmosphere at Refuge to the celebratory homegrown flowers surprise and the skincare gift she sent me home with. Her kindness and talent shine through in everything she does, and I left feeling not only refreshed and glowing but genuinely cared for. She combined gentle products with expert gua sha techniques to create an experience that was deeply soothing and left my skin feeling renewed. I'm so grateful for this slice of heaven and would recommend her to anyone looking for an incredible facial experience! I'll be back as often as I can for a little treat

(This is a way overdue review) We were visiting Ojai and found EarthTonics through Yelp. The…read morereviews were stellar so we made appointments right away. Darron called me back to schedule our treatments after I left a message. The space is quaint and the atmosphere is very relaxing. The smells of all the products filled the room (but it's not overpowering). I had a botanical back cleanse with Onella. The scurbs, lotion, and mask felt luxurious all over my body. There's a steam part and hot towels occasionally that felt amazing. There is a small massage and feet treatment that I didn't realize and was pleasantly surprised. There was one part it felt like she was painting this silky lotion (maybe mask) all over my back. I was so relaxed I think I did fall asleep at one point. Onella checked in to make sure the pressure and everything was good. My husband had the 60-minute customized Swedish massage with Emily. She asked him his pressure preference and what he wanted and she did everything just perfect. It was so relaxing that he did fall asleep! I definitely would recommend going here if you're visiting Ojai!

This is a really high quality line of products. The cleanser is awesome and nourishing! The…read moreMushroom Milk is my daily go to moisturizer and at night the heavier cream. Definitely worth exploring!

This is a cute little shop on the main row in Ojai that boasts fragrances, self care luxuries, and…read moreblow outs. We stopped in and moisturized + my friend purchased several bottles of fragrance and bath bombs for our group to feast on during our trip. The salon is in the back hidden from the street and regular shoppers, which I appreciate because the fewer people who see me with wet slicked back hair, the better.

I was introduced to stylist Denise Heller two years ago by a mutual friend. I was visiting Ojai…read morefrom San Francisco and was desperate for a cut and color. I absolutely loved what she did then so, when I returned over this Fourth of July week Denise was able to book me for a cut, color and brow shaping. She usually books up 2 to 3 weeks in advance but because of the holiday, and the shift in scheduling, she was able to fit me in. So grateful! Denise is gifted and can look at a person and tell them exactly what's needed to make them look their best. I decided to trust her because my hair had grown really long and she knew I wanted to keep the length. She did some beautiful framing around the face and used product that gave my hair a really high shine. I couldn't be happier. She also taught me how to blow dry properly and how to use teasing and a roller to give my hair some volume because it's very thin. She also had time to shape my brows properly. Not only that she's a great person to have "girl talk" with! I highly recommend her and the staff at Glo West. You Ojai locals are so lucky to have her. Update 7/6/2018: A reviewer below insinuated that I was solicited to write a positive review. This is not true. Businesses ask clients to "yelp" them all the time. My experience at Glo West was positive in 2016 and again on my return visit this past week. I took the time to write the review because I was very happy with how my hair and brows turned out. Kudos to Denise, who used to manage the coifs of the Hollywood set, and knows how to make a person look their best.

The best skin care technician I've ever experienced, Candice delivers the best facial rhythmic…read moremassage technique on the planet, which she learned in Stuttgart, Germany. There aren't many skin care technicians out there that parallel her refined skill. She is now located at the Firebird Plaza on Ojai Avenue, after many years at the Herb Garden on Montgomery before relocating to 310 Fox Street, the former Ojai Icehouse and Warehouse. Give her a call if you want to experience the best in skin care. 805-646-9747 and 805-798-7950.

The facials here are amazing. I've been coming here for many years and it's like a little slice of…read moreheaven every time! Candice is so professional, nurturing and really knows her stuff. I have very sensitive skin and she customizes everything for my needs. I leave feeling relaxed, cared for & positively glowing.

My mother and I had the pleasure of having facials and massages at Mary's sun-filled cottage…read moredirectly adjacent to the Lavender Inn. This was the first time that I had ever gotten a facial before. It was a treat. The experience was not only rejuvenating but also informative. I learned a lot about the importance of sun protection and how to best care for my skin. Mary put the most soothing and cooling sea algae mask on me. My skin was (and still is) glowing after my treatment. Kali then gave me my Swedish body massage. Her knowledge about different body systems and modalities was extensive. I left feeling lighter and more at ease. She even gave me some tips on how best to alleviate pain in my wrist due to ongoing carpal tunnel syndrome that I've been experiencing. We were in such good hands with Mary and Kali.

Ann is a miracle worker! I've had so many massages in my day--probably in the hundreds--and I've…read morenever had a treatment from a fascia professional. She knew exactly where in my shoulders and back that I needed the most relief and put forth so much energy into releasing all of my built-up tension. When she initially said she has been a massage therapist for 40 years, I thought that for sure the exhaustion would have worn out her hands even just slightly, but I was completely wrong. She has more power and intensity in her body than anyone I've ever met. I knew Ann meant business when I mentioned having music or ocean waves on in the background, and she said I needed to concentrate and meditate. I've never had a silent massage, but then again, I've never had a massage quite like this before. I also liked that she put the control in my hands and emphasized that I'm running the show with what feels good and what doesn't. One hour was most certainly not enough time...though here I am, three days later, and the soreness (in a hurt-so-good way) of my Friday massage just kicked in! So I can only imagine with 90 minutes how I would be feeling! My friend had scheduled a facial with Mary at the same time and enjoyed her treatment as well. In fact, our self-care sessions were probably the highlight of our first-ever Lavender Festival weekend experience. Also, keep in mind that if you book at least a week in advance of your Lavender Inn & Spa reservation, you get 10% off services!

This provider is inexperienced, I am beyond unhappy with the results. I have one eyebrow higher…read morethan the other. She puffed out my cheeks like a chipmunk. When I requested my medical records, she refused to hand them over. She is an ICU nurse not a Med Spa nurse. Do not go to this woman, you will regret it.

Ojai Med Spa is an amazing asset to Ojai. Kelsey took her time to hear all my concerns and…read moreexplained everything. Kelsey customized my service for just what I needed. She is professional and a true expert in skincare. I'm so thankful we have this service in Ojai!