love the ladies who work here! They take great care of me!…read more If I have an important package the ladies call to let me know I can come pick it up.

These people really put the Ass in Half-Ass, they were ignoring a guy who couldn't connect to WiFi…read more I had to try and help him. They didn't know how to put wrapping paper in a box. I had to open it and redo it myself. Could tell the employees didn't do well with minimal pressure. I wasn't rude to them at all, was very kind. Just noticed that this is definitely not a hard working crew.

If you want to pay a lot for shipping and have your package to arrive late and damaged, this is…read morethe store for you!

Everything went great! Notary service excellent! Mailing boxes handled well and everything arrived…read moresafely and ontime. Great experience!

Nice UPS store that is always busy, this is a very convenient location for west valley and Peoria…read morearea so there is normally a line and parking sometimes can be a struggle. But the workers are always nice and friendly. I got here a lot for returns. We have also used them as a notary and it was fast and easy.

I'm really sorry to have upset my wife. I'm disabled and use a wheelchair, and I ordered something…read morefrom Amazon, but it didn't work out, so I need to return it. (I really love Amazon's return policy!) That was quite a challenge! It weighs 22 pounds, which is too heavy for my grandma to pick up. The mistake was that I told my wife to take it to the UPS Store next to the Starbucks on Lake Plesant and Happy Valley. 24654 N Lake Pleasant Pkwy #103, Peoria, AZ 85383 I told her that the friendly, nice, healthy people would help her get it out of the car. Big mistake. They told her they were too busy to help and were very mean to her. Maybe we should change the description of the people who work there from, friendly, nice and healthy to, a bunch of lazy, mean people. After all, what is it going to be, maybe 2 minutes, to help grandma? Now I'm going to have to find a better place for her to go.

It's highly convenient if you just need to drop off your Amazon return, prepaid return, or a USPS…read morepackage. It does take a bit of a wait as it seems like even if there is more than one person behind the counter, only one of them will actually be helping customers. Why I rated this particular location a 3 was due to the service I received today. I own an online business and needed to Priority ship a package but didn't have a padded envelope big enough. They do offer USPS services so instead of fighting all the traffic, looking for a parking space, and praying a snowbird doesn't hit my car, I decided to go to the UPS store. A padded envelope being sent as a priority envelope normally would cost no more than $10. While they comped the envelope, they charged me $21 for the label. Yes...$21! When I asked them why the cost was so high, they rudely told me "Well if you want to pay the cheap price then go to the post office." Since the label was already printed and everything packed up and ready to ship, I ate the cost this time. While I understand charging a convenience fee for going to a shipping location vs the actual post office, $21 is way too much money. Most shippers I been to (including another UPS location) would have charged no more than $11. Next time I will skip this location and just go to the post office instead of being charged that much.

Always quick service in this location in Surprise AZ. Very helpful folks in there. Convenience…read morelocation for our family

I had such a good experience at this UPS Store thanks to the manager, Alissia. She was so patient…read morethe whole time, even with all the chaos going on around her. Nothing seemed to bother her -- she just kept helping people, answering questions, and even picking up phone calls like it was no big deal. She made sure everyone felt seen and kept reassuring us that she'd be right with us. Honestly, you don't run into people like her very often anymore. This UPS Store is lucky to have her.

The employees at the counter are so friendly and accurate with how they accept your packages…read moreprocess your returns and or pick ups, providing all of their great services even has a post office on on site. Highly recommend.

The employees and managers working at 9:30 am were extremely rude. There were customers in line to…read moremake Amazon returns and no one waited on us.. We asked a guy in the shredding/printing area for help and he told us he was busy and "if you don't like it, go to the UPS store." A guy in line ask for a manager and he informed us that he was a manager. The other manager was in the back. I saw 4 employees, no customers other than the 5 of us in line for returns. Yet no one would wait on us. A guy in line asked for the name of the manager and was told that he didn't need his name.

Here it is. Christmas time. Everybody trying to get packages out on time. The elderly people of…read morethis community trying to ship boxes but don't understand how to do it. People doing Amazon returns. Faxes. Copies. Public notary. And they still only have 2 workers. I spend 15 minutes in line minimum. They don't care about the urgency of the season and the customers.

They are always super helpful and nice. There might be a line once in a while, but if you go first…read morething at 7:30 am you'll fly through there. Definitely recommend

This is the worst post office I've ever delt with, they NEVER answer their phone! I live a little…read morefar and made a special trip to pick up my packages to find out out they were being delivered. Always a problem with my packages. Time has gone by, I see they have no intentions on improving anything. Still not answering their phone. They just don't care, If I could choose how to receive my packages, I would never use USPS, especially in Suprise AZ.

Awful! Awful! Awful! They tried to deliver when we were away from home. Personal signature required…read more(who knew?) Tried all three methods to contact them, per the delivery slip left by the driver. Not one option would go through/be accepted. Refused input of our apartment address... after numerous tries... because our APARTMENT address was listed as a "commercial"address... which was not eligible/acceptable for what I needed to get done. Kept telling me to enter a residential address. This IS our residential address. Even tried leaving off our apartment number. Still "registered as a "commercial address... NOT eligible for online service without a commercial account????? Online wouldn't accept our address as valid. Text message method rejected, too. Tried to call. Got automated "help" assistant who was trapped in a cycle of repeating the same thing... repeatedly. After about 75 minutes of playing with their screwed up, ineffective "communication" system... I gave up. I don't care, at this point, if I EVER receive my shipped medications. In the future, I will NOT do business with ANYONE who sets FedEx as the only means of shipment. I will not, in ANY way do business with FedEx... period. I'm SO angry, and frustrated, at this point... I'm about to burst a vein. Their system is COMPLETELY USELESS... and they REFUSE to connect you to a living person. Put me down as being irrevocably DONE with FedEx. Shoddy service leaves you high and dry.

FEDEX LOST MY LAPTOP WITH MY PASSWORD INSIDE AND REFUSED TO TAKE ACCOUNTABILITY FOR OVER A MONTH…read more I have spent over a month trying to resolve a missing package with FedEx, and the experience has been beyond unacceptable. My shipment -- a MacBook Pro being sent for repair -- never left the local facility. I have called repeatedly, every few days, and each time I am transferred, misdirected, or forced to restart the entire process. I've been sent to the wrong departments, told conflicting information, and even informed that previous claims and documentation I submitted were never received. At one point, I was told the investigation was closed due to the package being "lost," yet no resolution or accountability followed. I was then asked to restart the claim process entirely. What makes this situation extremely concerning is that I was required to include my device password inside the package for repair. This means my lost shipment is not just a missing item -- it is a serious security and privacy risk involving sensitive personal data. FedEx has failed to provide consistent communication, proper escalation, or any meaningful resolution. Being offered only a shipping refund for a lost personal device is unacceptable. This experience has been deeply frustrating, and I would strongly caution others when trusting FedEx with high-value or sensitive items.