Awful! Awful! Awful! They tried to deliver when we were away from home. Personal signature required…read more(who knew?) Tried all three methods to contact them, per the delivery slip left by the driver. Not one option would go through/be accepted. Refused input of our apartment address... after numerous tries... because our APARTMENT address was listed as a "commercial"address... which was not eligible/acceptable for what I needed to get done. Kept telling me to enter a residential address. This IS our residential address. Even tried leaving off our apartment number. Still "registered as a "commercial address... NOT eligible for online service without a commercial account????? Online wouldn't accept our address as valid. Text message method rejected, too. Tried to call. Got automated "help" assistant who was trapped in a cycle of repeating the same thing... repeatedly. After about 75 minutes of playing with their screwed up, ineffective "communication" system... I gave up. I don't care, at this point, if I EVER receive my shipped medications. In the future, I will NOT do business with ANYONE who sets FedEx as the only means of shipment. I will not, in ANY way do business with FedEx... period. I'm SO angry, and frustrated, at this point... I'm about to burst a vein. Their system is COMPLETELY USELESS... and they REFUSE to connect you to a living person. Put me down as being irrevocably DONE with FedEx. Shoddy service leaves you high and dry.

FEDEX LOST MY LAPTOP WITH MY PASSWORD INSIDE AND REFUSED TO TAKE ACCOUNTABILITY FOR OVER A MONTH…read more I have spent over a month trying to resolve a missing package with FedEx, and the experience has been beyond unacceptable. My shipment -- a MacBook Pro being sent for repair -- never left the local facility. I have called repeatedly, every few days, and each time I am transferred, misdirected, or forced to restart the entire process. I've been sent to the wrong departments, told conflicting information, and even informed that previous claims and documentation I submitted were never received. At one point, I was told the investigation was closed due to the package being "lost," yet no resolution or accountability followed. I was then asked to restart the claim process entirely. What makes this situation extremely concerning is that I was required to include my device password inside the package for repair. This means my lost shipment is not just a missing item -- it is a serious security and privacy risk involving sensitive personal data. FedEx has failed to provide consistent communication, proper escalation, or any meaningful resolution. Being offered only a shipping refund for a lost personal device is unacceptable. This experience has been deeply frustrating, and I would strongly caution others when trusting FedEx with high-value or sensitive items.

What a great find to have this type of one-stop shopping for all your postal and light shipping…read moreneeds. Joe is always friendly, greets all his Customers, and makes sure the best rate works for your shipping needs. Even if you only have USPS shipping needs, get away from the line and time waiting at the Post Office.

Great experience. Friendly and knowledgable professional. This is a Veteran owned business located…read morein a perfect central location Reems and Grand. 10/10 would recommend!

If you want to pay a lot for shipping and have your package to arrive late and damaged, this is…read morethe store for you!

Everything went great! Notary service excellent! Mailing boxes handled well and everything arrived…read moresafely and ontime. Great experience!

Customer service was awesome!! The ladies there went above…read moreand beyond for me. Forever grateful! Will use services in the future! Thanks again ladies!

The owner was awesome as usual. Had an Amazon return. Seller only provided 1 label for 2 boxes so…read moreit showed it was never delivered to me. They only provided 1 returning label, so we took everything out of 2 boxes and double bagged it in a 2 double bagged trash bags, so we could use 1 label. Probably the reason it never showed it was shipped to me in the fort place. Luckily for them I am honest. I appreciate her taking the time to think outside the Office Toolbox. Ha ha pun intended. Theybare always so sweet here. From shipping, returns, finger printing, to passports-They will take great care of you here.

Nicole was super kind and helped me get everything done even though I didn't have everything…read moreprepared and came in as a walk-in. She was one of the kindest and most helpful people I've met. God bless her.

Absolute garbage. I showed 20 min early and signed in. Waited until my appt, and then 20 min more…read more Absolute unilateral trash service.Now I'm going to be charged a late fee due this company's failure to show up and provide a service.

I typically use their services 4-5 time a year. Each experiance was excellent service and the…read morestaff friendly and very accommodating. Here you get a very personalized service. Their fees are very fair when I compare rates and service at the Federal Post Office. If shipping is a hassle for you, they can make it a breeze.

Just came across this page. I used Westside back in 2023 to mail home furnishings after my father…read morepassed away. They were great with impeccable customer service. The professionally boxed wall hanging pictures with TLC then provided the most economical shipping method. They saved me a lot of time and eased my headaches. Thank You Westside!

Nice UPS store that is easy to navigate and convenient. Service was fast and there was not a long…read morewait on a weekday afternoon. I would stop here again.

Won't be back. I needed help packaging a valuable comic book and septum nose ring was irritated…read morethat I interrupted her texting and then instead of helping me with the correct packing supplies, nonchalantly waved her arm towards a wall full.of envelopes telling me to grab what I wanted. I needed help from the "experts" and did not receive it. Sad thing...there was no one else in the store. Went to your competitor.

Always quick service in this location in Surprise AZ. Very helpful folks in there. Convenience…read morelocation for our family

The courteous, efficient and professional customer service at this UPS Store is exceptional…read more Garrett, Wanisha, Jessica, Trayvon, Jovan and every other employee I've interacted with are always willing to go the extra mile to make sure customers receive first rate service, even when there are multiple customers in the store. This UPS Store also has the ability to handle some custom copying and printing orders you don't find in other UPS Stores. Everybody there deserves recognition as their work is not easy and yet they consistently maintain a level of excellence that has definitely earned my sincere appreciation and respect. Highly recommended!

They are always super helpful and nice. There might be a line once in a while, but if you go first…read morething at 7:30 am you'll fly through there. Definitely recommend

This is the worst post office I've ever delt with, they NEVER answer their phone! I live a little…read morefar and made a special trip to pick up my packages to find out out they were being delivered. Always a problem with my packages. Time has gone by, I see they have no intentions on improving anything. Still not answering their phone. They just don't care, If I could choose how to receive my packages, I would never use USPS, especially in Suprise AZ.

I was in and out of this Post Office faster than I've ever been in any post office EVER. The…read moreservice was great. The employee was super-friendly and made sure I had everything I wanted to ship my package. The price for shipping wasn't that bad either. I actually expected it to be more. Keep up the great work.

This post office loses mail all the time. Tracking does not seem to work at this location. Waste of…read moretime and money at this facility. Signed up for mail delivery notices, Never get them! Packages end up in lost mail Never to be seen again. This place is very unprofessional! Lucky if postal worker can figure out the right address. Usually get neighbors mail in my box! Where is all my mail. I No longer get regular statements by mail, as they Never deliver my mail. They have no clue what they are doing. Post Master needs to be replaced! Much lost mail at this facility over the past few years. Beware of this post office, they just don't care about mail delivery here.