We had a very bad booking experience with the agency representing Club Med in Portugal. We asked them to quote and book roundtrip transfer to/from the airport to the resort. They quoted and booked only one way, which was not at all clear to us from their communication nor from the invoice we received. We wasted 2 days of our vacation trying to resolve the problem as the remaining transfer options were very limited and expensive. We received no help from the Portugal agency who made the mistake in the first place.
The Club Med resort itself was a great experience (Serre Chevalier, French Alps) and it was the resort manager who helped to resolve our transfer issue at her own business expense. I would highly recommend Club Med and the Serre Chevalier resort, just don't book it through the local Portugal agency. read more