The receptionist couldn't have been nicer. Very sweet lady. I read their Yelp reviews just before my class. Terrible reviews. In spite of their bad reviews, mainly for financial issues, I thought I would give them a try and take their free introductory class. Their website says grip socks are required so I proceeded to purchase a pair from them. I was told I must leave my credit card on file to buy the socks. They would not take cash nor would they just charge my credit card. I will not give any business my card to keep on file for one purchase. Should I have signed up, then if course I would have given my card. Who in the heck is in charge there? They are just throwing business away. read more

The owner of this club Pilates is so dishonest. If you have a problem, good luck trying to get a hold of her. I hear she also owns Lafayette as well. She is money hungry, and rude and it's just a terrible terrible business. Don't get yourself stuck with them because even if you follow the rules when you're trying to get out, you have to pay more money. Beware I've never seen anything like it. read more

Great location I like the music there and work out is good too will come back to work here !!

I did a free 30 minute class and truly enjoyed it. To sign up for a membership there is a fee, then there is a 3 month minimum, so it says. If you read carefully, you cannot cancel until after three months so it is truly 4 months, you are forced into. After the free class, I wanted to sign up for a few drop-in classes to ensure there are available classes during my work schedule. I did not want to be sucked into 4 months, if classes are not available and I would be on a waitlist, more often than not. I also wanted to ensure I would actually attend classes a few times during the work week. Trying to sign up for a drop-in class, forces you to a month subscription. If you don't cancel by the automatic renewal date, they charge your card for another class. I just wanted to sign up, pay for the day and attend class. Do this a few times and ideally love it to sign up for a membership. It is the contract stuff that is the issue for me. It is so difficult and almost trickery when trying to sign up for a class or membership. After reviewing the reviews, it seems to be a common theme. read more

This wasn't my first time at Club Pilates, but this was my first time at this location. When I first walked in the receptionist was texting on her phone and didn't seem interested or engaged in helping me. I didn't enjoy my class this morning, for some reason, I didn't like the overall vibe of this location. I prefer Mighty Pilates read more

Apologies from a procrastinator; I meant to post this much earlier but have been so very busy. Beware everyone, especially "ASH" members. Six months ago, Jan, the club's owner, erroneously charged me four no-show penalty fees. I pointed her to Section 11.11 of the agreement that we both signed, stating that "As a credit-based member" (a member who can take only a certain number of classes per month), I'll lose class credit for not showing up without giving notice. It does NOT state that I'll be charged a penalty fee, rather, it states that "Unlimited and All Access Members" will be charged. These same terms appeared in every email Club Pilates sent me to confirm a booking. Nowhere else in the agreement does it state that credit-based members will be charged a penalty fee. Jan acknowledged that I'm a credit-based member yet she refused to send me a refund of the fees. When I persisted, she asked, "then should we refund the $15 that the other ASH members have incurred in the past?" I replied "of course!" She was completely silent after that. Also, when I cancelled my membership - before the above occurred - I was blocked from removing my credit card information online, so I asked her to remove it. She said that she didn't have it and I believed her. Later, she used it to charge the above fees; what a dishonest and unethical business woman! I had to change my credit card and the bank reversed her charges. read more

Only went to a trial and absolutely loved it I will be back soon. The lady was very patient and explained everything really well.

I've been going to Pleasant Hill Club Pilates since August and absolutely love it. The instructors are fantastic and do such a great job with form corrections, explaining each move and providing a great class. Jan, who is the owner is very kind and caring and gets to know each client. She's also very funny and I love taking her classes. She's personable and always has a smile on her face, even at her 6 AM classes. I've chosen the passport membership so I can go to any studio but I have to say I keep coming back to Pleasant Hill. Thanks Jan for a great experience so far! read more

i joined this studio when it opened in 2018 and have been a very loyal client. I even took classes during Covid and the reformers were moved outside (rain or shine). Jan appeared to be on the ball as a business owner but I realized once you decide to leave the club, she changes. She does not know how to run a business nor provide customer service. She is happy to take your monthly fee but will never help when credits expire (due to lack of class options) so your credits sit in your account with no forewarning that they will expire. I got tired of having to 'watch' the amount of credits I had. I decided to cancel my membership on the 3rd of October (my membership renews on the 4th of each month). She held me to the 30 day cancellation notice and told me my membership would renew in November. Now, October has 31 days, so 30 days from October 3 brings it to November 1. Jan would not allow me out of my contract even after explaining to her how the calendar works. So I was charged for November. Now I have full credits of October and November of which I am not going to use. Jan promised me I could use the unused class credits of $218.00 towards merchandise. I agreed. About 2 weeks later I received a notice that my account is past due and that I owe $154.00. When I emailed Jan about this she didn't keep her word about honoring my $218.00 credit on the books as my account is past due. She actually said there is nothing more to discuss. DO NOT JOIN THIS STUDIO!! Stream a Pilates mat class at home or go to Bar Method. That's what I did. read more

Great place for work out! I signed up for unlimited class package, I'm very satisfied! The Trainers are professionals, highly recommend ! :-) read more

Terrible customer service from the owner. Loud awful music playing. Depressing atmosphere. Instructors need more training/education. Club Pilates in Walnut Creek is much much better and I would recommend them. read more

If I could give zero stars I would. PLEASE I BEG OF ANYONE LOOKING THROUGH REVIEWS PLEASE DO NOT GIVE THIS BUSINESS MONEY, I wish I would've read a few more reviews, and I could've saved myself a headache. This was my first official Pilates studio, and I was expecting a warm welcoming Experience, which is far from what I felt. There was just something off about the classes, the environment, and the instructors. I've taken plenty of fitness classes, and have been very serious about my fitness journey for the past five years and can say I've never felt more uncomfortable in classes that I had at this studio. On top of it not being a very comfortable experience, I have been researching and looking online about Pilates and how good of a work out it is/ how difficult but this felt very far from that. I may have been in level one but it doesn't mean that the class shouldn't at least be challenging and it was far from it. It felt very basic and far from a challenge/ no real push from instructors for even a small class of 6. On top of both of these issues the class options were so limited it almost makes you feel like they're trying to force you into having to have a dual membership which is hundreds of dollars more in order to have options to fit a normal person's schedule. Most normal people can't just go to Pilates at 12 PM every day. So after going there for a few classes, I decided that it wasn't for me and when I had signed up, I was told in person that I have 30 days to cancel my membership. I told the front desk person on the 13th of November that I wanted to cancel my membership that I was told I have 30 days in person (it was 12 days before my next billing cycle) He tried reaching out to the owner and it was seeming to take too long as we were sitting there in person and he didn't think she would get back in time I was told I would get an email about the cancellation. Never received an email so I emailed them on 15th November stating that I wanted to cancel my membership and I was told that I have 30 days in person. (I also want to add that I was not given a very clear description that I even had a membership I was under the impression that I was just a package of eight classes and didn't find out until later that I had purchased a membership) I didn't receive a response until December 5th stating that I would've had to give a 30 day notice and that my membership was not canceled because there's open invoices. I would've had to cancel my membership the day I bought it in order for it to be 30 days like what? So of course now it's been a back-and-forth email with the owner stating that she will not cancel my membership that there is a " open invoice" and I am now getting calls from their corporate office. I then started looking on other reviews. Of course this is a very typical issue with this owner and I will not be her next victim. So please be warned do not go to this business under any circumstance if you want to deal with a headache later on if you decide it's not the right fit for you. read more

This is a mixed review. First I'll start by saying I LOVED the complimentary intro class. Just that short class made me feel better! I learned there are class levels that you have to work your way through...1..1.5..2.. I was all ready to sign up when I discovered that there are next to none class offerings for level 1 and hardly anything in evenings after work. Most level 1's are in a.m. hours when I'm at work. Their schedule simply doesn't accommodate level 1's or a person working full time. Such a major disappointment! I really feel this is something I could stick with. Hopefully one day they will expand the class offerings and times. read more

This is the worst gym ever!!! I tried to cancel my membership Oct 14th as I was instructed they said send an email to pleasanthill@clubpilates.com and I did Oct 27th I got a charge of $109 in my Credit Card I sent another email texts and no one responded. I had my bank put a cancellation on any charges coming from them. Guess what they're now sending me overdue emails. I called 855-269-4620 wow finally a real person answered but there's nothing she can do. Pleasant Hill gym has to do the processing. I KNOW WERE IN COVID SITUATION BUT STOP BLEEDING THE STUPID PEOPLE WHO WAS SWINDLED INTO SIGNING UP IN THE CLUB PILATES CRAP!!! YOU DESERVE NO STARS AT ALL!!! read more

I love going to Club Pilates because the workout is always different, hitting all different muscle groups. The instructors are amazing, and will help when you are unable to do a specific exercise; they will modify according to your needs. The session is never boring. I always leave feeling like I got a great workout, and feel energized! Club Pilates has made a huge difference in the way I feel, and I'm glad I joined. read more

If you are a beginner to pliates recommend, but make sure you do the beginner level first (1.0) for about 6 to 8 classes. Ask the instructors what they recommend. See if you can advance to the next level. Listen to your body. Basics first then move on. You'll see strength in your posture and core. read more

Honestly, I'm a fitness fanatic that's always looking for new ways to stay fit and I am soooo happy that I not only discovered Pilates but that I discovered this studio. I remember doing the intro class and it already felt like home. Jan explained and answered all my questions and curiosities with knowledge and enthusiasm. I have since gotten an unlimited class membership because I am hooked to how this low-mid intensity workout makes my body feel. There's always something different going on in every class. I even tried a level 2 class that was way out of my league BUT I'm glad I can say I was able to try it. And now I have something to work up to. My favorite classes are Cardio Sculpt and Fit + Control but honestly I enjoy every single class. And the staff is so nice and are adherent to peoples needs and alignments. I wish I would've discovered Pilates sooner and I'm glad I can make this place my second home. Hopefully they won't get tired of me lol I'm convinced that my waist will be snatched by my vacation at the end of August! I'll keep y'all posted about that read more

Watch out for the owner. The club has gotten great reviews for the instructors...But the P.Hill police have the owner on their radar for serious potential for problems. She has called out clients for things that the client did not do..and even called the P.Hill police making accusations that were completely untrue. There are postings on Yelp that are not at all flattering. Be aware read more

These classes will kick your butt. I mean that in a good way! Classes vary by days and times so that you get various intervals of the different types of exercise. Not many men come, but I have to say, you are missing out if you don't try this. Trust me, this work out will leave you breathless for two reasons. 1. It's mostly hard working women with a desire for health. 2. It will kick your BUTT! Don't underestimate this reformer. It's all weighted for resistance on a pulley system. Who would have thought that you could take an aerobic class with your heart rate going, perspiring like never before, and jump while laying down? Never in a million years would I have thought this. If you haven't tried this yet, they have complimentary beginner introduction classes. I highly recommend this for the reluctant exerciser and armchair athletes out there. This club needs to post a warning on the doors. Danger! These classes cause reformer use addictions. I cannot say enough about the quality of instructors at this club. Each and every one of them are highly skilled, attentive, and know the proper use of equipment that gives you the ultimate workout. A special shout out to instructor Amy, who is always passionately exuberant! She works you near to death, while somehow making it all seem so very FUN! She is tiny with a BIG personality, a HUGE heart and a keen sense of humor! The first time I took her circuit class, it took me three full days to recover from using muscles I never knew I had to use. Yup, I don't know that I have ever worked harder in my adult life. Amy is that motivating!!! I love that she says things like, Here comes my favorite part! Or Isn't this fun?" While we are entering into the most difficult part of the class. This girl needs a raise. She is great for business growth. Come get addicted to better health. New year, new you! read more

It's unfortunate that I need to write this review as the 1st two years I have been going there, it was a nice experience. I have attended pilates during covid as I truly enjoy the instructors there and also support local business during such hard times. Fast forward to February 2021, things have started to pick and I decided to update membership to 8 classes a month for $199 starting in March. By March 18th, I unfortunately got ill and needed to take time off from working out. I had to freeze my account with Club Pilates in order not to loose a membership. Since, I informed them a little over a week, I was charged for $199 for that month and was given a credit of 8 classes upon my return. During April and May, I was communicating with them via email that I will still be on freeze and hoping to return in June, but will need to change back to 4 classes a month for around $109. I was told that I will need to call to make the change back to 4 classes. Today, I called and the owner Jan, picked up. I informed her that I am trying to come back and would like to use the 8 class credit from March that I have. She informed me that without lifting the freeze, "the system" will not allow her, the owner, book classes; unless, I pay for individual classes. It seemed bazar to pay for additional classes, having 8 credit session; so, I agree to lift the freeze, and ask her to book a couple of sessions from my 8 credits to see how I feel as in the last two month, I have lost weight and need to slowly get back into it and that I do not want to charged for the month of May since I still have 8 credits left. At this point, she starts becoming extremely agitated, starts raising her voice and tells me to bring a doctor's note stating that it's ok for me to do pilates. I ask her to show me where in the contract it states that i need to bring a doctors note, and she stars yelling from the top of her lungs, that she will not be putting up with crap from clients and that I should start my own business if I want to tell her how to run hers; and then hangs up on me. I canceled my membership immediately as I can't be around such nastiness and unprofessionalism; she was unstable on the phone, screaming like a lunatic, meanwhile, her studio pocketed $229 ($199 March, the cost of 8 session I never used + $15 April + $15May). Jan is an extremely unprofessional, mentally unstable, greedy woman and hundred miles away from being a respected businesswoman. read more

DONT GO HERE!!! There is a reason there's almost as many 1 star reviews for this place as there is 5 stars. First of all, the owner of this place is a extremely rude and a mean lady. I've talked to a few people who have said the same thing. I complained about how all of the classes feel exactly the same, which they do. Exact same exercise and instructions every single time that do absolutely nothing for your body and don't help whatsoever. Anyways, I told her this and she told me to go to one of her classes. She pretty much picked on me the entire time and nobody else and then in the middle of class when it's silent, points to another woman and says "you see what she's wearing?, that's what you need to be wearing you're wearing the wrong thing". Like okay? Even the lady next to me looked at me and gave me such a confused look and scoffed at her behavior. I wasn't aware there was a dress code for Pilates I've been going for 2 summers and no one mentioned it to me. Whatever- so I was wearing the wrong thing, couldn't she have pulled me privately aside at the end of class to tell me and explain why what I was wearing was wrong ? But no, she decided to rudely humiliate me in front of the whole class bc she was upset and clearly offended I said her workout classes weren't challenging. I almost walked out of the class right then and there. How unprofessional can you be. She said she would tell the instructors to make it harder, and it was!... for about one week, and then went back to being the same old boring excersizes. For how expensive it is (around $230) PER MONTH, and the fact that you are forced to sign up for 3 months at once, the workout classes BETTER be good. But they're not.... and on top of it, not even the owner has good customer service. Please! Do anything else and support any other company than Club Pilates! Especially the Pleasant Hill and Lafayette locations which are the ones she owns. read more

Do not sign up for this gym! Before Covid they were great but now they are just awful. They charge the full amount even though they are only open for virtual or outdoor classes. I've written 2 emails to try and cancel my membership and have gotten zero response. Terrible business management. We are all suffering financially right now and being charged $230 for a membership you can't use isn't right. read more

Do NOT support this business. They charged for July when the studio was not even open. I cancelled over the phone due to unsafeness due to Covid when they explained only certain instructors would wear masks. I check my account and they charged me for October. I call and email with zero response. I am then charged again for November. I have sent emails showing multiple requests for cancellation and they continued to charge me with zero response. I put disputes into credit card to stop the transactions and now they added $100+ in additional fees since the payments are reversed and threatening to send to collections. I called the billing department which again is now a voicemail that is full. At this point, I have filed a complaint with the BBB. I have excellent credit and I am not going to let this poorly run business steal from me or mess up my credit. read more

I have never written a negative yelp review before this, but felt I needed to share in hopes of helping other customers. I purchased an individual class, got charged for it, but the studio said I had no credits to book a class. So I reached out to my cc company and contested the charge. Evidently when you do that to Club Pilates you automatically get charged a $25 fee? So now I was out $35 for the class plus $25 (that I was not yet aware of) and got no class. I decided to buy another class and try again. The app would allow me to purchase a class but not book it. I kept trying and bought five classes before I figured out the problem was not with my cc but my CP account. I came to find out it was because I now had a past due on my account for the $25 charge which had now turned into $84 charge? When I tried to reply to the corporate email I was told to contact the studio. When I did, I was told to call corporate. No one would help me. The staff at both PH and Lafayette was trying to be helpful in getting this resolved for me, but told me they didn't have the authority to allow me to book a class unless the owner released the hold. I have tried to phone, email, and speak with Jan in person to get this resolved either by refund or taking classes. She has not replied to me and in fact when I went in to ask her in person about resolving it, I was treated in a rude way as if I was the one who had done something wrong. I asked her to please contact me to resolve as she said she couldn't talk to me in between classes. I have not heard back from her. Very unprofessional and poor customer service. I will be filing a complaint with the BBB as I feel this whole experience and CP procedures are very dishonorable. read more

I love this studio! I was in physical therapy for my back when my PT recommended finding a Pilates studio to help strengthen my core and stretch my back. I went to the intro class and was hooked. I joined that day. I just had my 1 year anniversary with them and am at over 200 classes. My back is sooooo much better. No more pinched nerve pain and I don't cry when I get out of bed. Pilates is the best exercise I've ever done (and I've tried a lot of them!) This is something I won't ever quit. Jan is wonderful. I love that the instructors and classes are all different. More and more people are discovering pilates, so new classes and instructors have been added since I started. I cannot stress enough how grateful I am for this (and the Lafayette) studio. I don't know where I'd be without Pilates!! read more

Love this gym, the teachers and owner! My piece of Heaven in a tough time. Very safe and clean!

I love these workouts! After 3 months of Club Pilates here at the Pleasant Hill location, it has become my favorite form of exercise, and I didn't even think it was possible to enjoy exercise! Great instructors and all have very different ways of teaching so you never get the same class twice. More classes also being added. All in all a great workout with fun people. Highly recommend joining. read more

I've always been hesitant to join group exercise due to feeling self conscious and not being as fit as I'd like. As we came out of the pandemic, I took a chance on an intro class with Jan. I was hooked, and I signed up for membership that night! Jan made me feel comfortable, gave me options to the exercises in case I was not comfortable in a movement, and was encouraging. The PH studio is comfortable and bright, as is the Lafayette studio. I've gone to classes taught by every instructor on Jan's staff. They all have different styles, which I personally enjoy. All of the instructors are very alert, and always help a student when a bit of assistance is needed. This is done without disrupting the class or making anyone feel singled out. I cannot say enough wonderful things about Jan. She really leaned in with me, and I know she cares about my progress in my Pilates practice. Whenever I email or call the studio with a question, I'm helped quickly and efficiently. I've completed 72 classes and once I hit my 100 class goal, I look forward to making it to 200 and beyond! Thank you to everyone at Club Pilates PH! read more

Great studio with great Instructors! I love the flexibility of classes and that I can visit different studios based on my membership. I always feel very welcomed and I believe the owner, Jan, truly cares about her members and wants them to enjoy the Pilates experience. read more

This spot is the worst gym ever! They keep charging me even tho the class was closed during COVID. They say "you could have used our online classes", well, how am I supposed to practice on a reformer bed if I don't have any at home? Also, if I want to practice online I can watch YouTube videos for free. Anyways, they kept charging me even after I closed my account. read more

Purchased membership but they don't tell you that most of the classes are virtual. Make sure to check their schedule before paying because to get money back practically impossible.. I had to call my bank and open a dispute to get my money back . Don't waste your time calling nobody will call you back u have to sent an email which takes them a week to respond . Now I'm getting a phone calls from their billing department that I own money even after my membership was cancelled !!!!! read more

I love this place! I am more flexible and feel stronger than I have in years. I used to dread work outs, now I can't wait. It's challenging and gentle at the same time. read more