The owner owns a couple of these places. Horrible customer service. Put a dent in my boat and didn't take responsibility for it. Garbage!

Bad Bad Bad Idea if you plan on dealing with this place. They will call you for payment but not when they dent your boat during storage. WATERFORD, KEEGO, WEST BLOOMFIELD, COMMERCE BEWARE. Dont give these jerks your business. They are known for these kinds of issues. Rob the owner will ignore you. Time to take them to court! Over $4000 in damage! read more

Club Royale - Cass Lake Dry Dock Marina - Boat Repair Near Me - Waterford, Michigan

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I like this marina quite a bit. Leased a slip a couple years ago and have had lots of great days on Cass Lake. I mostly deal with Matt and he has been terrific and responsive, and the rest of the staff helpful and pleasant. Numerous service requests in my older boat have been handled very competently. Recommend. read more

This is a family run marina, that takes pride & care in their work. And it shows. Any issue/complaint my friend (a longtime slip & winter storage customer) has had, Terri (the owner) has listened to, considered, & in most cases, worked to resolve. She seems to really try to keep her customers satisfied & be respectful. Cass Lake Dry Dock appears to do it's best to accommodate both, customers and employees. From what I've seen, most customers who use one or more of the marina's services leave with their needs met. I've heard many customers say they really enjoy the place, & don't know how they boated before they found the marina. read more

This place is ok. The dock hands and mechanics are great, as is Matt who manages the marina. This is my first year here, so some of the other members I've met say there have been a lot of updates. The problem is with the owner. He's a defensive, crotchety stain on the entire operation. His soft skills are about as good as a 2-year old. He literally despises his customers, and I haven't a clue why he puts himself on the customer front line. If you're looking to buy a boat, he's your best friend. Need help with anything? He gets annoyed, agitated and throws fits. I've heard this from several members too, so not an isolated case. Rob, let your staff deal with customers and maybe we'll stop telling people to head over to Skipperbud's for a better customer experience. read more

Brought my older boat to them and rented a slip for this season. From the very beginning things were dicey. First, they took weeks to get us a lease agreement for the slip. Then, the real problems came when it was time to get the boat summer-ized for the season. It's an older boat, and has all of the problems an older boat would have. But that said, I just put a new engine in it two seasons ago. The mechanic that worked on my boat called me after looking at it (Jim) and had nothing but bad things to say. Mis-identified the engine as a car engine instead of a marine engine, told me my electrical system was all wrong, my fuel pump was bad, my starter was bad, etc. etc. etc. In between his long-winded rants about how he's so close to retirement and isn't willing to "take any liability" on a boat by you know, doing his job, he told me it would cost me almost $3,000 dollars just to get the boat in the water this season. It was more than clear he had absolutely no interest in serving his customers. I hung up the phone, and started considering other options. He called me back the next day and suddenly his tone was different. Instead of it being $3,000 dollars he said he could get the boat in the water and using it to cruise just fine as long as I didn't be rough on it, this time it would only cost $550 dollars instead. My exact question to "okay, so you're saying that $550 dollars and I can get the boat in the water, enjoy it a bit and take it easy but I've got some other expensive repairs coming?" and he said yes so I authorized the work. He called me back and said he got it all done, the boat was running and sounding good and we could put it in the water. The following Saturday I came out to the docks to take the boat on a little spin just to get away for awhile and pay my bill with the marina. I cut them a check and we got the boat loaded into the water and it wouldn't start. His staff got on the boat, wouldn't start for them either.. Then after dumping about a half of can of starter fluid into the engine they got it running for a second and then it died again. Since Jim wasn't around they took the boat out of the water. At this point I was pretty pissed off because of all the crap they had been giving me this whole time, knowing full well my boat ran fine last season. I was told they wouldn't be able to look at the boat until the following Tuesday. At this point I told Terry (the lady who worked there, I don't know if she's the owner or..?) that I was completely unhappy with my service and that the check I had just given them should be held until I've spoken to Jim and he indeed delivers a running engine like he had told me he would. She agreed to this, and I left. I received a call while I was traveling the following Tuesday informing me from Terry saying that Jim looked at the boat and the problem was something with the electrical system not properly wired to the fuel pump (mind you, HE WAS JUST PAID TO FIX THE ELECTRICAL SYSTEM) and their staff had drained my battery by leaving the key on the whole time. She then informed me that they put one of their batteries in the boat and now the engine won't start because it's either a bad starter or the engine is seizing (my brand new engine). They accepted absolutely NO responsibility for their original promises and I told them I would call them when I was done traveling. The following day, they simply cashed the check without a single call from Jim and WITHOUT my permission. When I called I spoke to Terry again and she told me that she spoke to Jim and Jim felt that he did work and should be paid (even though he delivered absolutely zero on what he said he would do as far as I can tell). I've since made arrangements to move the boat to another service center. DO NOT USE THESE PEOPLE TO SERVICE YOUR BOATS. They do not meet their expectations, feel self-entitled to your money, and are shady as all hell. It was a $550 dollar mistake for me, and I'll be sure to update this report if it turns out they actually did more damage to my boat when the new mechanics look at it. read more

You will like these people. I have found them located by Dodge Park #4, in Cass Lake Dry Dock and Marina. Every request has been taken care of in a manner that I would say goes above and beyond my expectations. I just had my aluminum jet boat acid washed, and must say the boat looks better today than it has for the past 5 years. It has taken broken props, shoddy storage, unprofessional employees for 4 years to find honest professionals around Cass Lake. I find Terri and Robert to be honest and the staff works hard to do what is right by the customer. I highly recommend them. read more

I have been doing business with Terri and the folks at Cass Lake Dry Dock Marina for over twenty years and have had nothing but positive, favorable experiences with every encounter. Some of the negative things said by a few people are very puzzling to me. I have never experienced the negatives. Matter of fact, I was very saddened by the news that they have sold their business. However, I am happy for them and their good fortune. It couldn't happen to a nicer family. Also, I have had major engine repairs on two different boats and I have always felt that Jim was very competent, professional and the cost always seemed reasonable for the work that needed to be done. They have always delivered on my expectations in a very timely manner. While I am confident that the new owners, Club Royale, will do a good job taking care of the loyal relationships that Terri and her crew have built over the years, it will take some time for them to eclipse the customer service, professionalism and family friendly environment that we have all grown accustomed to at Cass Lake Dry Dock Marina. Good luck and God Bless in your future endeavors. read more