We had rented a car in San Diego and then drove to Los Angeles. We used it the first day in LA but…read morereturned it as we decided to uber everywhere else. Car was okay as it got us from place to place. Clean and comfortable. Avis Service was decent and people were nice at the counter. Pick up and return was easy without any complications.

Customer service is horrible, very short answered very rude. Man didn't want to tell me his name or…read moretransfer me to a manager instead he hung up and told me to figure it out on my own. I'll never do business here - stick to enterprise !

I was so impressed by the quality of their service. Discounted upgrade to Tesla 3, kind…read morerepresentatives, almost zero waiting. After a bad experience with another rental business, it was extremely refreshing to work with the gentleman at Enterprise DTLA -- they have my highest recommendation.

start your engines....well, you can 90 minutes after you touchdown at LAX and you finally get to…read morethe rental car center, fml. ok, so getting to the enterprise was an enterprise of itself, once we got to the new rental car center...it was still not as clear where to go, how to rent, etc. i will say for not too busy , they had people directing you off the shuttles and up the elevators and in the garages. i think its kinda weird having all the rental companies in the same place, but hey, one stop shopping. i bet in a few (months, years??) its all going to make sense...good luck to those going to LA and needing a car. oh, and the cost of gas is laughable out here only to have a good guffaw over cost of parking too!

Great service!!! Very helpful! T.J. Was so awesome!!! Highly recommend!!!! It was so busy- but…read moretheir customer service was still 5-Star!

Very disappointing experience with Enterprise, especially at the location at 1944 S Figueroa St,…read moreLos Angeles, CA 90007. Yesterday my rental car broke down, and Enterprise told me they would provide a replacement vehicle. I specifically asked if I could pick up the replacement at any Enterprise location, and I was told yes. I went to the 1944 S Figueroa St location today because it was closer to me. They made me wait for 2 hours, only to tell me that I had to pick up the replacement at the airport location instead. This was completely different from what I was told on the phone. I spent the entire day taking Uber/taxis because my car was broken down. I even had to take a taxi home, and Enterprise did not cover my transportation expenses. The communication at this location is extremely poor. The phone staff says one thing, and when you actually arrive, the employees say something completely different. Customers are left wasting hours and money because of their mistakes. Very unprofessional customer service. I do not recommend this Enterprise location.

Negative five stars. I got booked to pick up my vehicle here at the Ritz Carlton at 1200 noon. My…read moreflight was delayed and found out the shuttle service to this place is slow. I took a Lyft to get here and showed up at the front desk at 1209. Jeff at hertz couldn't even help me because he kept saying they are closed. No vehicles, I already prepaid and they I guess are being that my flight is delayed, they don't care they a have already been paid. Didn't even help me out reroute me to lax. Didn't even know this hertz is not on the airport. I'm very disappointed. Now I'm stuck in LA and the website is telling me to restart booking. I'm stuck in the Ritz Carlton... Help?

The location on Venice blvd is horrible! Felt scammed and…read morelied to. I've never had issues with other car rental companies. Hertz definitely pushed electric car rental. Never again.

I was very happy with the service at Midway. This is one of the few car rental businesses downtown…read more I reserved a car about a week and a half in advance. When I arrived check-in was easy. Theodora helped me. She was very understanding, flexible with my add-ons, and very thorough with instructions. The lobby was clean, they offered water and coffee. The manager was also very nice. The car was clean and maintained. Drop off instructions were clear. Overall the experience was seamless and fast. From check-in to drive-off it was about 30 minutes. After-hours drop off took maybe fifteen minutes. I highly recommend this Midway. It's nice clean and rentals are easy to do.

I've used Midway Car Rental twice and have had overall good experiences. They partner with the body…read moreshop I go to when I need work, so they always give exclusive discounts to me, which I appreciate. They're located in prime DTLA with a clean location. I also love that they pick you up from the body shop and allow you to drop the car off with the body shop. That was extremely clutch for me. My only complaint, and why I take away 2 stars, is that I informed the worker that I received 2 tickets I'd be contesting because meters were not taking my card. This is something that I've been experiencing more often. I don't know if a lot of the meters in LA are at life expectancy, lol, but they sometimes won't read your card no matter how many times you swipe. For one of the tickets, midway had already paid it and charged me the price WITH a Midway fee on top of it on the the last day I had to request to contest the ticket. I already put that day on my planner to start the contest process. They paid it at the beginning of the day before I even got the chance. And if you pay before requesting to contest, they won't refund you. So basically I just got charged a full ticket price PLUS exorbitant fee on top of it for a ticket that was going to be thrown out for a faulty meter. I could understand if I went most of the day and it's almost EOD and I didn't pay or opt to contest, but they hadn't even reached out to me. They DID reach out to me before paying the second one, and thankfully allowed me to start the contest process before charging me for the ticket and a fee on top. But since I already informed them of the tickets from the beginning, I should've been given that courtesy the first time as well to contest my ticket by my deadline before they took it upon themselves to just charge it. Either way, it is what it is. I just paid over $100 to park at a place for 15 minutes. Gotta love LA. Outside of that debacle, Midway is great!

Eddie was awesome. He was super friendly and was very helpful. He got me into a car very fast and…read moregave me a great deal. I definitely recommend this place! Ask for Eddie!

stay away from this company!!!!! they were very nice when I picked up the car but saw a "mark" on…read morethe car when I brought it back and sent me a bill for $961 a week later!!!!! then they said there were no tolls in LA yet a week later sent me a bill for $11 tolls with a $45 admin fee!!!!! since I am not there anymore I had no recourse other than to pay these outrageous charges!!!!! To boot, I left my purse in the car by error and they contacted me they found it . they charged me $60 to send it back to me (I originally was so thankful) but all that was in it were the credit cards I had cancelled, the license I had replaced, and the handbag. what was not there was the $400 cash in my wallet. so they not only ripped me off for fake damages and tolls but stole my money!!!!!! STAY AWAY from these thieves!!!!!

This is the best rental car experience I've had to date. First off it's in the Westin Bonaventure…read moreHotel, which is beautiful easy to jog to or drive or take public transport. I was helped right away much better than any experience I've had with their competitors. and I was placed in a really nice air-conditioned area and then I got my vehicle 15 minutes later. It was a full tank of gas. This is my first experience ever getting a full tank of gas with a rental car typically it's on zero. The car is very cute. They're competitors a few years ago put me in a rollerskate. Competent didn't ask me a ton of questions trying to give me add-ons very straightforward. Was fast with getting a car didn't take an extra half hour with getting a car wash like their competitors. I would highly recommend this location and Hertz Brand.

Being a president's circle member of Hertz, this is the most top-notch hertz I have ever been at…read more It literally felt like a valet for a group. They called me ahead of time to make sure that that the car that I wanted, they escort you downstairs, and then they go and grab the car. The people at the front desk were incredibly kind (Albert and George), overall it was a great experience and I will be staying at this hotel instead of other marriott's for the foreseeable future.

It was my birthday and I wanted to do something fun and exciting in LA. I decided to rent a…read moreLamborghini, I came across Driv3's instagram and booked my dream car for a day, the process was very easy, I provided all the necessary documents and deposit. I met with a gentleman named Daniel who was very informative and pleasant. The car was extremely fast !!!! Haha what a rush !! Definitely an unforgettable experience. They have a huge selection of other cars that I want to try out ! You feel like a king driving these cars, definitely worth every penny! The car was well maintained and I always felt safe, for that reason I will definitely come back again.

Very bad service . Waste of my time . Didn't accept the request . Didn't respond on time.. should…read moreclose the business!!!

My friends reserved a 7 seater for our upcoming trip online and when we got to the place, they gave…read moreaway our rental car and tried to make so many excuses for it. Very dishonest and a complete waste of time Please never go here. You'll most likely regret it.

Great staff. Had my reservation ready; original order for compact wasn't available but staff…read moreupgraded me with mid-size at no add'l cost. Great weekly rate & I returned vehicle with no issues or delay. Got my return trip home with Fly Away early enough & check in was a breeze. Big Thanks to Budget/Avis Rental! Great trip to Cali!

If you're planning to rent a vehicle this is the place to go! Jose M. is very friendly and has…read moregreat customer service skills. Jose will try to work with you to deliver the best car renting experience you've had. He's extremely professional and he goes above and beyond by working with you on multiple car options. I'll be going back to this place! It is highly recommended!

I am very happy with this facility. This has been the best rental car experience I've ever had…read more Carlos was extremely helpful, friendly, and knowledgeable. I was literally in and out within 20 minutes and have a great variety of choices of vehicles to choose from. This will be my rental car place of choice from now on. Go with confidence! Thank you Carlos!