Not even close! The value is goals here, fast friendly, didn't waste time trying to push other nonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys! read more

Bestway Rent-A-Car - Front - Car Rental Near Me - Pasadena, California

I requested a cargo van Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place. read more

I had to get my car fixed at the Pepboy's next door. It looked like it will take few days. So I was looking for a rental. Bestway provided best value all around and was located across street from Pepboy's. I called and went in and got a car in 5 minutes and I was off to work. It turned out the fix was done same day. I called again and they had no issue taking the car back days before the contract ended. And it only took me few minutes to drop off the car. I am so happy to have easy and quick and good value access to a rental just across from Pepboy's. I highly recommend the Bestway. I found out only afterward that it is well rated on Yelp and I wanted to confirm that it is not a hype. I as an accidental customer am happy enough to spend sometime to thank them for their service on yelp. Thank you. read more

I've been coming to Best Way for about 8 years now and I've always received exceptional service and awesome vehicles. The ownership and staff are top notch! I look forward to continuing to utilize them for my vehicle needs. A true Pasadena gem. read more

Vic and his team were extremely helpful with my rental. I needed a car right away and they came through with a nice, clean, gassed up Camry that I had the pleasure of driving for the month while my car was at the shop. The value of his service and quick responses to any question I had was unmatched. Will do business here again whenever I need to rent a car. read more

Best car rental service I've been to by far. They were very respectful and calm. They accounted for all my needs and provided me with the best car. Big shoutout to Mr. Vic he took care of me personally and the process couldn't have gone any smoother. All in all extremely happy with the service and if you want to be in good hands make sure to ask for Mr. Vic. read more

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Everything went perfectly. Every time I've used them. Less expensive and better cars than the big rental companies. Very accommodating, professional, and friendly. read more

Called to see if it was possible to rent a car for a day as a last minute thing and Gino was able to help. Told him i needed a car for at least 4 people and it had to be a spacious car and they were able to get me a car that was perfect! Service was amazing, both Vic and Gino were extremely friendly and professional! The car was really good for a good price as well! read more

Good car with reasonable prices. George was the young man who helped me. Very professional with great customer service. I would hire him for my business. read more

I had an Insurance settlement that I had no idea how long it would take before i got my settlement check to put a down payment on a new ride.... and Vic was soooo understanding and good to me ! - he hooked me up with a low price rental and let me keep it for as long as I needed, I just checked in weekly to let him know how much longer I'd be keeping it. I will definitely be coming back here and sending my friends here when they need rentals! I highly recommend this business for a quick and easy car rental place ! I was in and out with in under five minutes when I rented it , paperwork was a breeze and the car was ready for pick up before i even arrived, and dropping it off took even less time! A+++++ service and great hospitality! read more

Bestway Rent-A-Car - Nice Nissan Sentra low cost daily rental just what i needed! - Car Rental Near Me - Pasadena, California

I've rented from Bestway probably 7-8 times over the last few years, the last time being just a few months back, and every time the staff has been friendly, the process super easy and the prices very reasonable. Honestly, I can't think of a single critique to make. And, since my car needs to go back into the shop again tomorrow (sigh), I'll be renting there again even though it means taking a bit of a Lyft ride to their location. It's worth it knowing I'll be treated well and given a good deal. read more

My car had gotten towed to the shop and I needed to find the closest car rental shop to rent a car during my lunch break. I googled rental car shops, and Bestway rental was the closest. My friend drove me there. It was the fastest and easiest process ever. A kind gentleman helped me out and answered all my questions and found the perfect car for me to rent in a short amount of time. I was able to return to work quickly and have enough time to eat my lunch. I would definitely return back to them if i ever needed to rent another car. I would highly recommend ghis place to family and friends. Thank you so very much, Adam, at Bestway rental for your help. I was having a rough morning, and you made it better with your kindness and being helpful. I am happy to see that there are still nice people out there. read more

Bestway Rent A Car has been in business on Colorado Blvd in Pasadena, right next to Office Depot, for years. I live nearby, and have rented from them in the past. Always a great price, for a clean vehicle, that runs good. Staff is very friendly, Recently, after I returned the car, I realized at home that I had left a personal item in the car and called them, they had it and saved it for me in the office. After I went back to get my item back, they volunteered to drive me home, so I would not have to walk back home. I really appreciate Bestway Rent-A-Car for their service and great price, on a quality rental vehicle. read more

This place and people who work here are the best and friendliest rental car I've been to , so professional and friendly and nice Not like this huge corporation rentals that just see you as a number ! They were concerned and helpful toward accommodating all my requests and needs Love working and renting from them Thank you for an awesome job guys you're the best !!! read more

Vic is the man! If you need a rental, this is your place. I was so impressed with the company owner who went out of his way to make sure my family and I had a great experience. The next time we are in Pasadena, we will for sure be back! read more

Rented from here a few months ago and all went well with the rental and staff. Ask for Adan, he will take care of you. read more

I would absolutely recommend this spot, very professional/ nice staff. I had such a great experience I even forgot some money in the car after dropping it off and it was returned to me without a hassle a-lot of places would not have returned it! Such a great spot! read more

Very reliable cars they have was very happy with the service Vick and his team are very professional and I definitely will do business with them again I asked for a midsize SUV had already went and did my paperwork and went on my trip thank you best way read more

Nice independent run rental car company - very friendly staff and great selection of cars. By far the best rates in town and cars are clean and well maintained. Good selection of vehicles from SUVs to compacts and sports and classic cars. They offer competitive insurance rates as well. read more

Super quick and convenient service. They keep their words, no games and tricks! I rented both times at age 18 and 19 with no problem. Although they needed, and fortunately I had: full coverage insurance and a credit card. Only downside is the extra underage driver fee but anywhere does that regardless. Overall super happy that I found this place for my trips to Cali. read more

Vic and the crew are awesome! They definitely took care of my renting needs. Prices are definitely cost effective and found my new place to rent vehicles. Thanks Bestway Rent A Car! read more

They rent cars. They are close to my auto mechanic. They charge the same as big chains. The cars are older. Less choice. Perhaps not as clean. But they are a small business! read more

I had the WORST EXPERIENCE I could ever imagine to have with a rental company. This guy is a complete fraud. BEWARE save your self the time and money and stay away from this guy. He charged my credit card company $700 after all the rental fees were already paid for by my insurance. Now I'm stuck paying almost a thousand dollars for something THAT WAS ALREADY PAID FOR. Very UNPROFESSIONAL very shady business i DO NOT RECOMMEND THIS COMPANY FOR ANYTHING. BEWARE read more

Needed a last minute rental due to a family emergency and my vehicle was being worked on mechanically. The staff over at Bestway was phenomenal. Rates were as stated over the phone when I arrived to their office. Mind you I drove 30 miles and when I got there the process was smooth. I'd rather bring my business here any day rather than the big name rental spots that want an arm and a leg in order to rent a vehicle. The vehicle gave no issues. Only minor problem was that two tires were a low on air but no big deal I went to the gas station and checked all my tire pressure to ensure a safe long trip that was ahead of me. read more

BEWARE, I had been rear ended from a guy that hit my car and at fault insurance company said they had paid for a 6 weeks car rental and THIS GUY CHARGED ME FOR 6 weeks of renting his car and also took the insurance money, I do NOT RECOMMEND, he also gave me a car with a check engine light which should be against the law or business laws for a rental company. HE ALSO GIVES PEOPLE $5 or credit of that amount if you leave a FAKE 5 star review just to show how unprofessional he is. Read other comments I'm not the only victim as there are several people that have the same stories to tell as well, but he goes out of his way to get the negative comments deleted and I will not stop posting my experience at this low class business. read more

Bestway Rent-A-Car - Car Rental Near Me - Pasadena, California

I cannot communicate how poorly this rental company is run. In Summer 2013 I called and even walked in ONE WEEK in advance of the rental I needed to absolutely confirm that they would have the exact model I was interesting in renting. This was one of their featured cars, which was more expensive than the normal Toyota Compact/Midsize/Economy that rental companies usually stick you with. I walked in on the day that I had my rental set up, at the time of reservation, with printed confirmation in my hand and their response was that the car was in Ventura and that they would not be moving the car to Pasadena. If you're not from the LA area, Venura is about 70 miles west. Although clearly I would have said "no," they made absolutely NO offer to replace my rental which I had the printout confirmation in my hand or to have the car there the same afternoon/next day. A woman with her child walked in while this conversation was picking up steam and I was very clear with the associate that Bestway Rent-A-Car should have been named Bestway Not-To-Rent-A-Car as their inability to organize their own fleet and then blame the customer for their incompetence was completely unacceptable and I would rather walk to Long Beach than to ever do business with this rental company, ever again. If you are reading this, Ma'am, I apologize to the woman that had to wait a couple minutes while this was going on. If you are considering renting from this establishment, do your research and price compare. The inconvenience is in no way worth it. I thought I had written this review a couple years ago... me opinion of them still holds the same. read more

I spoke to the rep there. I need a car to go get my new car in Las Vegas from my GFs apartment. My car was broken into. I need to take it for a transmission dealer upgrade and to install an alarm in it. The rep from this Bestway, only has cars for round trips and wants me to bring the car back. I dont know why anyone, would give this place, 5 stars. It may be a good service for local students or locals, who need to get around but not for travelers. They should have a yard in Vegas and at other locations, to drop-off their car, so I could bring my car back. Its obviously a limited, small business service, even though they give you 150 miles free. This car rental is not for anyone, traveling over 150 miles or to go somewhere over that limit and wanting or needing to return by other means read more

One of the easiest rentals I've had. Car is at the mechanics and I called 5 minutes before getting there and they had a car and it took 5-10 minutes to sign paperwork and get the keys. Very friendly and Covid SAFE! Will be back if ever in need of another rental. read more

Vic, Adam...the best! The first time I rented with them, I had planned to take my family to Six Flags, so I was in the search for a 12 passenger van. Excellent service. Everything came out as planned. Upon returning the van, I peeked at the convertible mustang, thought I'd rent it one day. And indeed, I did return for it, and although it wasn't available on the lot that day, they honored me the BMW in its place - which honestly, was even better than the mustang. I rented the BMW for 2 weeks, since my car had been rear ended. Excellent service once again. Then, I did return for the mustang, took it down PCH on a nice cruise. Always the best service from Adam & Vic! read more

Rented a 12-passenger van over a weekend for a Monday morning pickup. The reservation was confirmed, emailed and upon arrival, I was greeted with excellent customer service, a clean new vehicle filled with gas, a quick and unobstructed deposit and check out experience. Easy, fast, friendly and professional Highly recommend! I will definitely use this company again! read more

This place really came through when my other car renting option failed and I needed a car ASAP. I walked in and was able to get a car with insurance for a good price in no time on a Friday! Great customer service from Adam on return as well. The car I got was in good condition and didn't give me any issues. I'm really pleased with my service, will be returning. read more

Such Friendly service. Almost like you're renting a car from your favorite cousin. Love that! Means a lot when these kinds of transactions are not awkward and serious. Checking in and out was a breeze. I can tell the staff treat their customers like they are family just from my short time waiting . Not to mention that their pricing seems to beat out any other local spots. I'll be renting here again for sure! read more

If I could give zero stars I would. When I first met George he never said one way or another that he was the manager or not. I had no idea who this Vic person was. They nickel and died me My paperwork said different charges then what they claimed I ended up in a hospital in Burbank and had the car Asked if they could recalculate the price or cut me a bit of a break Nothing was ever done Also the car shook real bad this was mentioned many times and no exchange of vehicles Nothing When I would call I either left messages which were never returned or was told the person I was asking for wasn't there or doesn't work for the company anymore A lot of lack of communication Monday the car was taken back and left me stuck in Pasadena I stay pass Burbank When I finally found a ride I was greeted with nasty additude This Vic person went off on me making me feel and look stupid One of the customers smokes and I'm allergic makes me cough gard and sick I was stuck for about 7 hours total in the heat Not professional I was told wayb2 many different stories Can't believe they run a business like this Interesting customers read more

I have rented from these guys 3 x now and every time I got a car that was clean and worked flawless throughout the term. On top of that, their rental prices are the best I have experienced so far. read more

This place is great! They totally saved us when we had a last minute trip from CT to CA back in July. We called them 10:00 the day of, and had a car by 11:00! I was nervous because I'm 19 (too young for most mainstream rentals) and I only had a debit card, not credit. However, Bestway was happy to accommodate us at an affordable price (we actually couldn't believe how inexpensive it was!). I would 100% recommend Bestway-we used their Pasadena location- great customer service, no hidden fees. Thank you for your help! read more

I rented a van for 4th of July weekend and luckily they were the only ones that had a 15 seater available. I had a little issue with the van upon return but Vic was extremely helpful! Thanks Vic ! You're awesome !! read more

These guyscare EXCEPTIONAL, got a really good weekly rental price as my car was totaled and these gentlemen helped me out so much, even gave me a ride home after I was done with the rental! I was so stressed out but they helped me stress less with their help and professionalism!!! Needca car, get it from these guys!!! read more

A little late review... Very easy transaction with these guys. Van I rented was well maintained. Their rental price is friendly too. Highly recommended. read more

I went to this Bestway based on the 5-star positive reviews on Yelp. The staff was cold and not exactly friendly despite my smiles and positive attitude upon greeting them. They had only two types of cars to choose from: Toyota Corolla or Ford Expedition. I took my business to another rental place nearby and rented a sub 4000mi 2016 Mazda 6 for roughly the same price $175/wk and received very friendly service and lots of smiles. Poor selection, standard customer service. Not sure why there are so many positive reviews for this place. I must have had bad luck I guess. On the positive side, this place was easy to find. read more

I rented here after getting my rate raised by Enterprise at the last minute. They charged me exactly what they quoted (which was the best rate in the entire city!), were exceptionally helpful (even giving me a ride home after drop-off), were easy to communicate with and very friendly. Thank you, Bestway! I would/will recommend y'all to everyone I can. read more