Pésima atención!!! el "Dr"Ramírez nada profesional,nunca pregunto la razón de mi visita,le dije que…read morequería saber mi ac1 y me mandó hacer análisis pero nunca me hicieron el ac1 pague $600 dlrs y hoy quería que repitiera los análisis,el lugar es feo,sucio y Victor Ramírez peor médico que te conocido en mi vida

Worst clinic ever, the staff are so disrespectful and they never call u back when they say they…read morewill, they will lie about u being disrespectful when really it's them, doctor should record their messages. Find a better clinic please

This review is solely based on my interaction with Deanna…read more I arrived at 11am armed with my recently downloaded insurance card from Aetna. Deanna called me up within 5 minutes and started the check in process, only to learn that Aetna not only sent me to the wrong Urgent Care, they also had given me the wrong insurance card! Deanna could have easily sent me on my way, but she went the extra mile (and for those of you that don't know, it's never crowded) and located my provider and the correct urgent care facility. So kudos to you Deanna you are definitely a shining star!

Don't write a lot of reviews, but I left this facility so upset that I just had to. I waited over…read morean hour to be checked in and as soon as the Employee realized I was there for a workers comp case she was extremely rude and did not want to deal with me. I was told I could not be treated because they did not receive an authorization, even though I had previously called in to make sure I was good to go. So rude, so unprofessional. I will never recommend this place to anybody.

Had what I suspected bronchitis but wasn't looking forward to waiting in Urgent Care line at KP. My…read morepartner's daughter suggested Target Clinic and explained it was run by Kaiser staff. We went on a Sunday around 3:15pm and were done by 4:20pm (including meds refilled by Target). This a very new clinic with clean rooms, new equipment, and just new everything! The waiting room is small but does a fantastic job in what it needs to do--having people wait. My wait time was very minimal. I didn't mind completing the registration form which was very basic. Kristy, the front office specialist, was very nice and informative (and even remembered my name the day after my visit--I had to return to ammend my medical note to include an additional day). As another reviewere stated there wasn't any introductions on the staff part but I'm the type of person who seeks (and reads name tags) the names of those helping me so it wasn't too much of a big deal. However, for others, I can see where this could be a negative experience. Overall, I would highly recommend this clinic.

I could overlook the fact that the lady who helped me was rude, but she specifically did not cancel…read moremy appointment after I asked her to, and then double confirmed she did as I was walking away. Besides that, she asked what my visit was for and when I told her she said "there's nothing we can do about that, goodluck trying to get that fixed at the doctors office" Super unhelpful. Save your time and go someplace actually worth it.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

I decided to try this clinic after bad experiences with my previous medical group. The clinic has…read morean OBGYN side and the other side is the family clinic. They have a pretty spacious waiting area and there hasn't been a lot of people in it at once. Receptionist was nice, and helped attend me. Staff seem like they do more than one job at once and staff meant for one role, play another. If they seem busy it's because of that. I appreciate the MA that took my vitals and drew my blood. She seemed like was very busy but still was patient with me. The NP that saw me listened and gave me a plan of treatment. Wait time was okay but like I mentioned, seems like staff are doing different jobs at once.

Everything is fine, I really like the clinic, I have taken my pregnancy there, and my two children…read morego there too, but this morning I took my son to an appointment, and the women at reception, very rude, I felt very uncomfortable, it had never happened to me...

The lady she sits in the reception is very tough while speaking with me and my brother,you can say…read moreshe's a rude person and we will never back to this place again...

Had the strangest, most off putting phone call with their office staff. I was looking for a new…read morepediatrician and left a voicemail with a couple of simple questions. I received a call back from a woman who seemed, well, incapable of holding a conversation. I had 2 simple questions and she managed to make her answers so non-committal and unclear that I was genuinely shocked. It almost seemed like she didn't know how to use a phone. It was so odd that I just had to laugh it off and say goodbye. I wanted to see Dr. Chong, as he seems to be a well-liked provider, but I simply could not get past that bizarre phone call. I hope that woman is OK, because she sounded confused and quite frankly lost. I would not be comfortable with someone of this ineptitude handling any of my family's medical matters, even if it's just for the scheduling.

Kind and understanding personnel. Doctors and nurses always…read moreanswer any concerns. They explain everything in a clear way .

Ive been here multiple times, and the receptionist in the front, the middle one with the black…read moreframe glasses is always so rude. I was the only one in line and she was just gossiping eating while i stood there having no urgency to help. They send us to the back into a room and we waited more then 30min for anyone to come help us while i hear the drs talking about bunnies the entire time. If you guys are so busy how is there time to discuss bunnies?

This doctor's office is by far one of the best I've ever been to! The customer service at the front…read moredesk was amazing, and Dr. Xu was absolutely wonderful. He explained everything to me from start to finish and made sure I understood everything. The entire staff was so kind and made me feel comfortable throughout my visit. I will definitely be bringing my kids to this office as well. Thank you to the entire staff for the amazing service and for making me feel so comfortable and cared for!

Dr Martinez is very insensitive and rude , I've been going here for years the staff is overall nice…read moreit's just been a decline in service since Dr Lee left this facility, would highly not recommend doctors here the receptionist and nurses are overall nice just decline in doctors level of care. Also worst facility for paperwork and referrals I'm having surgery on my back the doctors and staff don't communicate and they are just all over the place needed papers filled out for disability they were brought to them over a month ago and still haven't been filled out I went for an appointment for lab results found out because my primary went on leave without filling them out no one else will after I've waited and filled out request for records from my specialty doctors and still nothing. This place honestly needs to be shut down

I switched providers this year to this office and had my first appointment with N.P. Heidi Larson!…read moreWhat a kind, caring and knowledgeable N.P.! I felt her compassion towards me right away! She listened to all of my concerns, gave me suggestions and orders for preventive testing that were becoming due! I never felt rushed but genuinely cared for! I'm so glad I switched providers this year and will continue to see her as I go into my Medicare years. I feel confident that she will look out for my health!! Thank you Heidi Larson!

I had an appointment with Dr. Gupta and I was very pleased. Dr. Gupta listened to all my concerns,…read moreanswered all my questions, was thorough and kind. I would highly recommend her to anyone looking for a doctor that truly cares.