Nathan Kerpan was above and beyond what I expected! We used Benchmark Mortgage for our loan when…read morebuying our home. He helped us compared the different loan options and what those would look like long term to help us make the best decision for us. Nathan and team were on top of every detail throughout the entire process and made it easy. This is who you want to work with!

Nathan and his team were excellent to work with on my first home purchase. Nathan was always…read moreavailable, even at times when I reached out to him thinking I wouldn't hear from him until the next business day, I would usually hear back that day. He walked me through every step I needed to take leading up to closing and let me know what I needed to get done next. He did a great job explaining all the details of the loan options and turned gibberish into something I could understand so I could make an informed decision. The whole process, while overwhelming by nature, became much more manageable thanks to The Kerpan Group!

HIGHLY RECOMMENDED!! I cannot express enough how thankful I am for her mortgage expertise and…read moreprofessionalism. If you are in the market for a home loan, go to Flat Branch and ask for Deb! She will make the home buying process seamless, making sure to always keep you informed!

From the owner: Let us help you get home! Specializing in FHA, VA, USDA and conventional loans, Deb Higgins is…read moreready to help you find the perfect mortgage product to fit your needs.

They are the post office and DMV of credit unions. Not recommended at all. They will hold your…read morefunds for as long as possible in order to gain as much interest from it. The customer service is horrible. Their practices are highly unethical.

The mortgage and Heloc accounts are the best. Made the whole process super simple. Thank you SCU…read morefor putting me in my new home.

I would give 0 stars if that were possible. This has been the most frustrating and unnecessarily…read morecomplicated experience I've ever had with a lender. Everything is buried under layers of administrative red tape. Simple requests turn into long back-and-forths where you're repeatedly explaining the same thing to different people who don't seem to communicate with each other or fully understand the process. It's disorganized, inefficient, and exhausting. On top of that, they cap loan payments, which makes absolutely no sense. Even when you want to pay off your loan in full, you're blocked by arbitrary limits that force you to break payments into multiple transactions or jump through extra hoops just to settle your balance. It feels like they're actively making it harder than it needs to be. If you value your time and sanity, avoid this lender. There are far better options out there where basic processes don't feel like a constant struggle.

This credit union makes even the simplest actions unnecessarily complicated. Excessive red tape,…read morevague instructions, and slow follow-through create an experience that feels designed to discourage members rather than help them. I expected professionalism and clarity. What I got was delay, deflection, and a process so convoluted it raises serious concerns about internal competence. I would not recommend this institution to anyone who values their time or expects clear, responsive service