Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.

Awesome customer service over the phone i really appreciate your help Sandra good job !!!!…read more thank you for time ...Felix family

Mal servicio de los choferes, la mayoria de los empleados son sangrones, piensan que le pueden…read morehablar ala gente agresivamente. Si no te cuidas cuando te vas al bano en una ciudad de paso, te dejan por que es mas importante su propia agenda en ves de contrar alos pasajeros. Nada absolutamente nada de Customer Servive al quiente. No. te lo recomiendo. This place customer service sucks they treat you like a piece of meat, they yell at you, the drivers are arrogant, especially a younger one that is going bald with a small mustache. They don't help you get your luggage out or in when your going through the military check point going into Nogales. The service from this drivers is joke... The Buses are really old and uncomfortable...

I had a solid experience at the Phoenix Sky Harbor Greyhound Station. The staff were genuinely…read morehelpful and friendly, which always makes travel smoother. While the building itself is older, it was clean and well maintained. There were also plenty of snack options available, which was convenient to grab something before the ride. Overall, it's a functional, comfortable stop that gets the job done and offers a pleasant start to your journey.

Was advised that I wasn't allowed in the building after arriving 2.5 hours early for my bus and was…read morerudely forced to go outside in the Arizona heat until 30min b4 my bus departure

Excellent service! Our drivers were both very helpful and pleasant. For the pleasure of being…read moredriven in a Chevy Suburban or better vs the competitions crowded old Ford Transit for a few extra bucks... there's no contest! On time, easy to schedule. Vince Drives you the best choice!

Vince is the best thing going in Arizona, 5 stars for sure!!…read moreVehicles are awesome, drivers are great and always on time!

Easy on-line reservation process, great driver, clean vehicle. On time both for the pick-up and…read morearrival at the airport.

Sun City Express has been consistently my top pick for airport transportation. Always courteous and…read moreprofessional. Always working to provide best customer service. Despite airport delays, long baggage waits, changes in flight times, they stay informed and work diligently to provide the best assistance possible. The office staff is professional. friendly and efficient. Highly recommend this business.

Very satisfied with this shuttle service and I'll definitely use them again if needed in the…read morefuture. The company reached out to me the day before to confirm flight data and gave exact instructions on where to meet them when I landed at the airport. My flight was scheduled to arrive at 7:50 and my shuttle pickup time was scheduled for 9 pm allowing time to claim luggage, etc however my driver, Steven called when he was on his way and was able to pick me up earlier than scheduled which was perfect as I didn't have to wait around until 9. Shuttle was clean and we had a smooth ride to Surprise. Steven offered help if needed to board and bottled water. This service was recommended to me by a neighbor and I will definitely recommend to others. Price of the service was reasonable as well.

Great service and dependable staff. First time using To My Surprise shuttle service. Will…read moredefinitely use them again. Excellent communication from company and drivers. Everything worked easily and we got picked up and delivered both ways. On time and without difficulties. Great job!

Although, I've enjoyed Super Shuttle on multiple occasions, I've now chosen a different routine to…read moreget to and from the airport. I've had nothing but good experiences with Supershuttle though. If you're not wanting to pay alot to park onsite, then, this is definitely the way to go!

I agree that ExecuCar McCormick Transportation SuperShuttle provided excellent transportation…read moreservices. I scheduled for roundtrip. The drivers were very professional and picked me up on time. The drivers responded promptly to confirm prior to pick-up time. If I'm in the area I would not hesitate to use them for transportation services.

Daniel was a fantastic chauffeur. Thanks for the smooth ride!…read more (Character limits are dumb)

Anthony of Phoenix Black Car Service was great. He communicated ahead of time, was there on the…read morespot, was friendly and a great driver. Excellent all around! Highly recommend!

I highly recommend 1AZ for all shuttle and tour needs. Working with the staff was a total pleasure…read morefrom the very first phone call. So knowledgeable, professional and friendly! My best friend and I were going to a retreat at Mago. Upon arrival at the Phoenix airport we were picked up by the shuttle and taken directly to Mago. Even though it was a 2 hour drive, it flew by because they were so interactive. We heard history of the area as well as new building projects were pointed out. This didn't feel like a paid service, it felt like traveling with family. After our retreat at Mago was over, we treated ourselves to their private tour of the Sedona area. This was absolutely amazing! We've been to Sedona before but it wasn't a great trip so this was our redemption trip and we surely got that. We were driven around to places we had no idea existed and felt like royalty. We were listened to and every need was met with a smile. I will always schedule my transport needs with them when in the Phoenix/Sedona area in the future. They are absolutely the best of the best in my opinion and I am difficult to please at times.

Fully satisfied customer here. Used this service for Phoenix airport door to door and all went…read morebetter than expected. Highly recommended and will use again for sure ! Thank you Paulette and Anthony.

I had the pleasure to use Black Fleet Executive Sedans recently. The service exceeded my…read moreexpectations. My driver Joe, was on time, courteous and professional. The vehicle was clean and well maintained. He was an excellent driver and got me to my destination on time. I would highly recommend Black Fleet Executive Sedans and I would use them again.

Amazing! On time for pickup and driver was friendly and professional. I will definitely be using…read morethem again!