I do not write reviews, but I felt that I needed to inform people about the kind of service they…read moremight receive working with this company.
On September 16, 2024, I called and spoke with Adam. I provided him with details of the work I needed and agreed to pay the $95 call-out fee plus the $160 per hour labor fee. I clarified that my RV awning had come off at the roll, about two feet. Adam said they could fix it, but it might cost more depending on the labor hours needed.
On September 17, 2024, Gary, the service technician, arrived to fix the awning. He was at my home for approximately one hour. Gary informed my wife that he would not be able to fix the awning and would need to replace the entire awning fabric due to the faulty work done by the manufacturer. Gary then charged her a total of $255, the full price, despite not fixing anything!
On September 18, 2024, Adam called to quote me a price of $1300 on top of the $255 to fix the awning. I was shocked to be charged $255 just to be told what I already knew - that my awning was broken. No work had been completed, yet I was expected to pay an additional $1300! This was not the service I had anticipated.
I politely informed Adam that I was unhappy with the service I received. I was expecting to pay the $95 call-out fee, not the $160 labor cost when no labor was done. Opening the awning to look at it and then closing it back up is not worth $160. On top of that, Adam wanted an extra $1300. When I expressed my dissatisfaction, Adam became defensive and talked over me, treating me as if I were a child. After a few seconds, I managed to tell him that I no longer wanted to do business with him. In a hostile manner, Adam responded, "You know what, I don't want to do business with you." Frustrated, I hung up and called Camping World, where I was quoted $825 for the top-end fabric, including labor.
You have been warned!
