01/06/2025- Not sure where the ball was dropped. Had a referral to see an orthopedist for…read moreknee-thigh pain at San Joaquin General Hospital, but the returned the referral stating they needed more imaging, in particular an MRI. Took several weeks to find that out from SJGH. Then spoke to CMC Referral dept and they said that they'd inform the Dr about it. Didn't here anything for a week, so I had to make an appointment in office to see someone at CMC about the MRI referral. So you might be thinking, then why are you giving 5 stars. This is because of the people that I saw at my in office appt I hope I remember their names correctly, because I'm writing this in the evening. Front desk/check-in are always busy but courteous and attentive once it's your turn. I saw FNP Human.Hussain and Nurse Larisa(Marisa) Larisa was very king/amiabla. Both listened to my health complaints and clearly cared about me. Both understood my situation and apologized for the length of time it was taking to get the MRI requested. Thanks to FNP Hussain, she make the request urgent sing it's been several months since I first started having the pain and discomfort. Their "bedside" manner is very appreciated and made me feel like a valued patient.

What stands out isn't coverage, it's process. We've had multiple points where messages weren't…read morereturned, no one confirmed next steps, and appointments or referrals seemed to stall without a reason or timeline. Being asked to wait or keep trying, isn't a plan and it puts the burden on patients to chase their own care. Reliable follow-up, clear timelines, and proactive communication should be standard. I'd urge the clinic to implement and publish clear response time standards and ensure every patient knows the next step beforeI'd urge the clinic to implement and publish clear response time standards and ensure every patient knows the next step before they leave. We're asking the clinic to improve communication, set clear timelines, and ensure that coverage type doesn't translate into slower, less coordinated care.

Every time I go to Kaiser in Tracy to get a blood test I get bruised up. I get a bloody mark left a…read morescar on my arm. She even used the paper tape on my arm when they usually use the one that you wrap around, cause I'm allergic to tape. The previous time they leave a mark shown on my right arm which I also show below.

The staff does not know of any changes in time for their services.I was told that the lab closes at…read more730 pm.Raced and got there at 7 to find that they close at6.shame on staff giving false information to inconvenience members.

If you are looking for fast and efficient care then you should go to Tracy Urgent care. The quality…read moreof the care was excellent. Since urgent cares usually receive poor ratings, I was very pleased with the care I received. The staff, from the front office to the nurse who aided in my intake, were incredibly professional and empathetic. I would fully recommend to anyone in the Tracy area!

I brought my son in for a emergency and the staff was so amazing and took care of us, the doctor…read morewas also so nice and made the process so easy.

I was seen by On Tat Lee. Worst experience ever. Horrible…read morebedside manner. Tried making me feel stupid got question: rushed the appointment for my son and I. Not thorough at all. Mocked me because I was concerned about my blurry vision from dilation. I even expressed I couldn't see and was probably going to have to have my daughter pick me up because I couldn't drive in that condition and he didn't bother to help or investigate why my eyesight was so blurry/ he kept insisting it wasn't the dilation even though my sight was perfectly fine before that and now I couldn't see anything. Unbelievable. And than they ask me if I would Like to book my appointment for next year. Really? How about how was you experience. It was horrific! How does an eye doctor not even look his clients in the eyes when introducing himself before examining you. Never going back here! I can't stand doctors that act like robots.

My eye check up was done and there was a change in my number but they said it is the same. Do not…read moreknow why this place has such high rating.

I DO NOT RECOMMEND this dr. He does not ask the right questions about your health all he does is…read morescratch his head and go uh huh uh huh. Front desk is awful they never return phone calls only when convenient for them to remind you of your apt. I RATE THIS PLACE MINUS 5.

If I could give less than one star and still be able to leave a review, this doctor would get…read morenegative stars. His behaviors are downright dangerous. I have open complaints with the medical board and grievances filed with my health insurance. Here is my situation with this doctor. I've had an issue with my neck for a few years now. Tingling numbness and loss of function in my right hand. I went in to be seen and was prescribed a couple anti-inflammatories to try and scheduled a follow up. The prescriptions didn't agree with me and Dr Bai seemed surprised when I told him this. Dr Bai then sent a request for a Nerve Conduction Study. When the time came for him to perform it, the study itself caused me severe pain and distress. (Uncontrolled clenching of my right hand) When I told him how much it was hurting me, he told me to just let the machine work and not resist. When I told him I couldn't control the clenching, he seemed upset and didn't speak much the rest of the study. The results of the study were, in his opinion, "normal" and he then prescribed other forms of anti-inflammatory drugs for me to try and scheduled me a follow up. Every prescription he wrote for me gave me severe side effects. Severe enough that it was easier on me to just deal with the neck pain. When I told this to Dr Bai, he seemed aggravated and said, "Well then don't take them at all then." After that visit, my husband was hurt and I had to postpone my treatment to care for him for a couple of months. When I returned to continue my treatment, Dr Bai recommended an epidural injection. After seeing the great results my husband received from his, I decided to give it a try. (I went in fully aware that every person reacts differently to every medication) On April 1, 2015, I had the epidural done. I was aware that there would be some initial pain and discomfort but I wasn't totally prepared for the reaction I had to it. I was in tremendous pain, the tingling and numbness spread from the original area down my back and right arm. (Which has become permanent) I had terrible headaches, confusion, major changes with my menstrual cycle (like a continuous cycle for three months straight), and I noticed an increase in my symptoms from my rheumatoid arthritis and PTSD. Every follow up after the injection, (a total of 4), I spoke about these side effects especially the loss of function in my right arm, and every time I was told these effects were normal. A couple days before what would end up to be my finally appointment here, my headache was so severe I went to the ER and had a CT Scan done. Nothing abnormal, but the ER doctors said that headaches could be a sign of a severe adverse reaction to my injection. My last appointment with Dr Bai was my most horrible experience yet. I was in a lot of discomfort that day and made sure that Dr Bai knew how I was feeling physically. I told him about the ER trip and he recommended another injection. I told him how the ER doctors believed all my issues were because of the epidural. He reviewed the notes from my previous visits and told me that I had said I was having great results (Red flag!). I told him that was never spoken by my mouth and that I was thinking of seeking a second opinion. He then spent about 10 mins typing something on his computer, wrote me a "note" for my Primary care doctor that's was requesting a neurologist, and sent me on my way. A couple months after all this, and a fight with a faulty PCP who refused my requests to see any form of specialist, I decided to get a copy of my medical records. EVERY SINGLE PAGE HAD LIES ON IT. From procedures I've never received to saying my results from the epidural were good and I was without pain. (The tingling numbness is now constant and making it hard to even type this.) The fact that he lied in my records is affecting my level of care trying to go forward and get myself "fixed." I now have to start over from the beginning but this time with a larger problem than when I first started. If you value your quality of life, I would advise NOT being seen in this office.

Dr Kusum Lata is a great cardiologist! She and her staff, Marissa, Jay,and Shane are very…read moreknowledgeable and great when it comes to explaining your illness,she makes sure all you cardio needs are taken care of I highly recommend Dr.Kusum Lata

Called twice about their lab, both times said it doesn't exist, walked into building and it's still…read morethere, sutters phone tree and bureaucracy is a nightmare. Side note they transferred my call to hospital across the street and hospital told me to call same number that transferred me to them

Run away. Fast. It is basically impossible to get any one on the phone to schedule…read more I had an injury that required me to go to the ER, I have not been able to get through to get a follow up. Unfortunately they are understaffed, less than hospitable (in many locations, not all) the phone line says they are updating their system. That does not constitute waiting almost 45 min for someone to answer

Hate this place. Only place in Tracy that I know of that takes our insurance. Can't get an…read moreappointment for an emergency for same day. Terrible scheduling.

I've been nothing but pleased with this Vet. They always get us in (and with 3 dogs and 2 cats I am…read morethere too much!) I left my last vet due to unavailability and because the staff never seemed that happy to be there or see the dogs. A huge rave to Happy tails but especially Jessica, who is always so friendly and helpful when I come in and call. She takes great care of the clients, on two and four legs!

I will rant and rave about this place all day any day I've had pets for the majority of my life and…read morenever have I received better more reasonably price service than I have here not only is everybody super kind. They're super knowledgeable and they actually care if you're able to take care of your pets, they make sure you understand what medication's you're taking home to make sure you understand what may or may not go wrong. What may be wrong with the animals what is wrong when they have a definitive answer they're incredibly polite well mannered and I believe this is genuinely a well run veterinary clinic. Any other vet in town either they don't offer the services you need or they just aren't in your price range if you're a pet parent and you're trying to do the right by your animals go here they'll get you right

I went to Dr. Blum's Melo Park location back in September. I purchased a Groupon for Restylane. I…read morehad the procedure done under my eyes in the tear trough area. After the swelling reduced, I noticed that the under eye area was bumpy and uneven. I called and spoke with the receptionist and she insisted I smooth it out on my own and give it a few days. To be generous, I gave it a month and after seeing the same results, I decided to email the business. I composed an email stating that I was unsatisfied, along with photos of the eye area. After not hearing back from anyone, I sent 3 more emails. It's now been over 2 months and I have yet to hear from anyone--I find this to be unacceptable. I expected a lot more from this "reputable" doctor.

I'm only giving one star because I can't leave zero…read more I purchased a Groupon and scheduled an appointment on October 26th. I drove from Marin to Menlo Park (an hour and 15 minutes). As I pulled into the parking lot, I got a call saying the doctor had an emergency and had to stay in Redding for a patient. I was obviously irked, but I rescheduled and turned around and drove home. The appointment was rescheduled for today. Once again, I drove all the way to his office, got there and it was closed. I was about 15 minutes early, so I killed time in the bakery and went back. The door was unlocked this time, but no one was at the front desk. I called "hello" a couple times and nothing. After ten minutes, a rude lady came from the back and asked if she could help me. I told her I had a 10:30 appointment. She looked at me like I had two heads and asked "With who?!" I said "Dr. Blum". She said "Oh...no. He's on medical leave. I'm sorry but didn't anyone call you?" I refrained from responding "Yes...but I decided to drive here anyway." I explained that I had just driven from Marin AGAIN and all she did was escort me to the door and repeat that she was sorry. She rushed me out with zero concern. So now I'm out five hours, $15 in Bridge toll and gas money. Completely unprofessional and unacceptable.

I've had 3 surgeries here with Dr Walthour. He is the best of the best! Highly recommend. I…read morewouldn't trust anyone else. Going in for knee replacement surgery today but I'm not worried because they've always taken good care of me here. Thanks to Dr Walthour and his amazing staff. They really care about their patients.

This place is a joke. The nurses are incompetent and the staff are ridiculous. How is this place…read morenot shut down. Patients are in pain and being rushed out the door. The nurses were gossiping instead of working and surgery was delayed. Infection was horrible and had to go to the hospital after following instructions exactly. My friend had a similar experience. This place needs to be shut down by the state.