01/06/2025- Not sure where the ball was dropped. Had a referral to see an orthopedist for…read moreknee-thigh pain at San Joaquin General Hospital, but the returned the referral stating they needed more imaging, in particular an MRI. Took several weeks to find that out from SJGH. Then spoke to CMC Referral dept and they said that they'd inform the Dr about it. Didn't here anything for a week, so I had to make an appointment in office to see someone at CMC about the MRI referral. So you might be thinking, then why are you giving 5 stars. This is because of the people that I saw at my in office appt I hope I remember their names correctly, because I'm writing this in the evening. Front desk/check-in are always busy but courteous and attentive once it's your turn. I saw FNP Human.Hussain and Nurse Larisa(Marisa) Larisa was very king/amiabla. Both listened to my health complaints and clearly cared about me. Both understood my situation and apologized for the length of time it was taking to get the MRI requested. Thanks to FNP Hussain, she make the request urgent sing it's been several months since I first started having the pain and discomfort. Their "bedside" manner is very appreciated and made me feel like a valued patient.

What stands out isn't coverage, it's process. We've had multiple points where messages weren't…read morereturned, no one confirmed next steps, and appointments or referrals seemed to stall without a reason or timeline. Being asked to wait or keep trying, isn't a plan and it puts the burden on patients to chase their own care. Reliable follow-up, clear timelines, and proactive communication should be standard. I'd urge the clinic to implement and publish clear response time standards and ensure every patient knows the next step beforeI'd urge the clinic to implement and publish clear response time standards and ensure every patient knows the next step before they leave. We're asking the clinic to improve communication, set clear timelines, and ensure that coverage type doesn't translate into slower, less coordinated care.

2/24/2024- Here for lab work. It's busy (0950] there was a line when I got to the lab waiting area…read moreand about half the seats are full and 1 screaming kid too. Check line moved fast. Staff has always been nice from the check-in desk to the phlabotamists. I've never had a bad experience in the lab department.

Every time I go to Kaiser in Tracy to get a blood test I get bruised up. I get a bloody mark left a…read morescar on my arm. She even used the paper tape on my arm when they usually use the one that you wrap around, cause I'm allergic to tape. The previous time they leave a mark shown on my right arm which I also show below.

I was new to the area and walked in clueless, needing a TB skin test for a job. Lady in the lab…read moresection was very patient and sweet. She gave me the run down, made me a Patient profile, and set me up for an appointment for the following day, explaining exactly where to go and what would occur. Lady at the front desk on second floor was also very sweet and informative. My appointment with Dr. Adalumo was great. She is very sweet, genuinely cares about her patients, and helpful. She was not in a rush, and I truly felt as though she was fully involved in our conversations, not rushing to finish and move onto the next patient. Also, the Leland Byers who administered my skin test was very sweet and made me as comfortable as possible while getting my injection. Overall, awesome first experience here and amazing treatment from everyone I encountered!!

Extremely disappointing experience with Dr. Chaudhari and the Tracy Sutter OB team. I am pregnant…read moreand scheduled my appointment two weeks in advance, only for the office to move it three hours later. I then waited nearly an hour to be seen. The appointment felt rushed, and I barely had an opportunity to ask questions or discuss my pregnancy. My AVS specifically stated I was eligible for NIPT testing, but when I messaged Dr. Chaudhari, her MA responded that I had to wait. I had to push back and reference the instructions I was given before they agreed to let me proceed. I then drove an hour to Sutter after confirming multiple times with the office that I could pick up the test. I waited another hour with almost no communication, only to be told to keep waiting. The front desk interaction with Derek was also extremely rude and hostile when I was simply asking for an update. I took time off work, drove an hour, and ultimately left in tears. All I wanted was basic communication, answers to my questions, and appropriate care for myself and my baby. Unfortunately, I did not feel that patient care was a priority with this team. I would recommend looking elsewhere for OB care.

I scheduled a same-day appointment for an emergency implant removal for my birth control. I was…read morehaving severe symptoms that were incredibly harmful. Every single lady there was so compassionate so kind so incredibly helpful and so understanding they calmed my nerves. They were so helpful and every single way I traveled 45 minutes just for a same-day appointment and it was absolutely worth the wait! Thank you ladies for all your hard work and most definitely the support!

Would recommend the business. The lady with the long, dark hair though. So rude , I felt judged…read moreevery time I went in for an appointment. Anyways , the hours are great and appointments are always easy to make & available.

They open super early at 7am. Always pleasant. Clean location, lots of seating and parking. The…read morenice lady working the check-in desk who is from Australia is so kind and helpful. The 5 stars go to her. Also, the lvn who took our vitals was helpful and had good bedside manner. I like this sutter in our community.

We have been coming to this urgent care for years. But when we came in today, we were told that…read moreour insurance is accepted but because our medical group is a different branch of Sutter (PAMF vs. Sutter Gould, we have to pay out of pocket. We were told we would have to pay the $300+ bill and take it up with insurance. We were given the option of going the ER. This doesn't make sense. Why would our medical group would impact being seen at an URGENT CARE? I get if you're seeing a doctor and it's not in the medical group I, but this is an URGENT CARE! We had to drive 35 minutes away to be seen at another urgent care (non-sutter) and there were able to see is just fine. What a terrible experience.

If I could rate this place no stars I would. I did my externship at this clinic and let me just say…read morethey do not care about their patients. The people who are in charge of this place shouldn't be in charge (Julie). The girls who worked there are a nightmare! They're horrible people and mean girls nonetheless. They do not clean up patients rooms at all and they're supposed to be cleaned after every single patient according to OSHA regulations, I was the only person who would clean them and the other girls did not start doing it until they saw me doing it. I've also seen countless bugs, and the staff ? you bet they talk crap when they're out the room or when you leave.

The doctor I saw for a Workman's Comp injury told me she was putting me back to work not even 3…read moreweeks post-surgery on my shoulder because "You still have 2 good legs, a good arm and a good head. You can work." She was even "gracious" enough to give me the restriction of no using my injured shoulder/arm at all. She was rude and I would not send my worst enemy to that office now so they wouldn't have to experience the physical, mental, or emotional pain her incompetence caused. She said it didn't matter that I couldn't do MY job, I could do A job and that was all that mattered.

If I could give this place a negative star I would. There's…read more always some kind of miscommunication and I hate having to repeat myself to a different person each time because the person prior to that couldn't help me. For example: I called yesterday, couldn't help me so I had to call medical records, medical records tells me to call family practice....again. Couldn't help me once again. I'm sick and TIRED of this run around! These ladies are lazy AS FUCK! and could give two shits about they're clients. F**k this place My piece of advice is: hire people who are enthusiastic about their jobs and pretend to actually care.

SCARY!!! Do NOT go there. It could save your life!!! ;)…read more I had to request that the doctor not just guesstimate how far along I was, and order a sonogram, so that I could get much needed prenatal testing done, which is a time sensitive thing! The doctor was off by 4 whole weeks!!! I would have missed the crucial time for testing, had I not pushed for a sonogram and been my own advocate! Also, they lost a urine sample and I had to go back in to the office to redo that test, called in 2 wrong prescriptions, and not the proper amount of a 3rd prescription. Then ordered the wrong sonogram for my second sonogram appointment. Not to mention that Dr. Szhu is extremely rude with zero bedside manner, and gave me an OB check that was painful and seemed as if he didn't know his way around female anatomy! Also, the facility is pretty dirty and unhygienic seeming. If you weren't sick with something before you went there, you may come down with something after you leave. The girls at the front desk can be a little rude and act like they hate their jobs. There are a couple good medical assistants and nurses, but unfortunately that is not enough to consider this place a decent healthcare facility for anyone! Especially pregnant women. Needless to say I found another doctor's office and got my medical records transferred. Otherwise, I think delivering this baby myself might just be safer than going through this clinic!

If you are looking for fast and efficient care then you should go to Tracy Urgent care. The quality…read moreof the care was excellent. Since urgent cares usually receive poor ratings, I was very pleased with the care I received. The staff, from the front office to the nurse who aided in my intake, were incredibly professional and empathetic. I would fully recommend to anyone in the Tracy area!

I never write any review , but my visit here with my son was waste of time and useless. There is…read moreno proper consultation no post visit doctor note, My son was very frustrated with Dr Grewal , as his interaction with doctor was very unprofessional , Dr was not paying any attention at all and spent just few minute without any proper consultation or suggestion. I will avoid this place.

I would like to express my heartfelt gratitude to the amazing nurses and staff at Sutter Hospital…read more My mom Akhamma Prasad was admitted through the ER and later cared for in the ICU this past weekend, and the sincere care and compassion she received were simply remarkable. During such a stressful and emotional time for our family, the nurses showed incredible kindness, patience, professionalism, and genuine concern for my mom's well-being. They didn't just provide medical care they treated her with dignity and made our family feel supported and reassured every step of the way. It takes a very special person to care for others during their most vulnerable moments, and we truly felt that dedication from the nurses who cared for my mom. From the bottom of our hearts, thank you to the ER Doctors Nurses and ICU nurses and staff at Sutter Hospital. Your compassion and commitment will never be forgotten. We are deeply grateful for everything you did for my mom and our family.

I never have any issues at this hospital. It was the hospital that saved me and diagnosed my…read moresickness. All the doctors and staff I've encountered here have all been so nice and welcoming to me whenever I've had a stay in the ER/Hospital. I had a procedure a few months ago, to figure a couple symptoms I had been having to clear up any assumptions. Amy did insurances. Alison did all my pre procedure work up. John was my post procedure nurse. A few others helped me, and I won't disclose the Doctor that did the surgery, because I don't want all my business out there. But I'm thankful for everyone and how comfortable they made me and how well put together all the staff is. Always recommend Tracy Sutter to anyone looking for top care for health services.