Came in for a specific shoulder bag that unfortunately was not in stock. Still had a good time looking around, and the staff was very friendly and helpful. Pointed out that they have fresh bags in the back if we were wanting to buy anything on the rack. read more

Coach Factory - Outlet Stores Near Me - Grapevine, Texas

Actually visited the ft worth location. Not an overwhelming amount of selection there. But i did find a could purse. Also the Allen location seems to be the biggest. read more

Coach Factory - Outlet Stores Near Me - Grapevine, Texas

The service at this location is excellent! I ordered a matching purse and wallet set online and the wallet arrived damaged. I wanted to exchange in the store for convenience and minimal waiting time. The staff handled it quickly, smoothly, and professionally. It was an easy swap! Next time I'm buying from this specific location as I am impressed with the quality of service. The layout of the store is well done! All of the holiday items were together, while the purses were organized by size. read more

Coach Factory - Online order - Outlet Stores Near Me - Grapevine, Texas

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My chain had come of my backpack, so I stopped by to see how much it was to replace the chain since I still had my tag. There was a nice young lady that greeted me at the front of the store, she asked if she could assist me. I explained the situation, she smiled under her mask and said she would be right back. She comes back with a extra tags and chains. That's what I call CUSTOMER SERVICE!! I did not get her name she was excellent! Thank you so so much!!! She went above and beyond !!!!! read more

Coach Factory - Extra chains and tags - Outlet Stores Near Me - Grapevine, Texas

Amazing service and great discounts I bought 3 items from there i give 5stars

This store is like is amazing. Must I say I forgot how cool the Coach Line is! This store rocks because they having everything at amazing prices. You must stop in to pick up something for yourself or a gift for someone else. Staff is friendly and greets you at the door!! read more

Coach Factory - Outlet Stores Near Me - Grapevine, Texas

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Coach factory has made it exclusivity by attracting the more streamlined customers. Although most products here are designed specifically for these outlet locations they are still of high quality. I am glad high end designers are realizing if they do not make a more affordable option we resort to dealing with a crime ring from China town in a back alley buying a knock off coach full of bed bugs! Black Friday will most likely be an awesome sale! They frequently pass out paper coupons for an additional percentage off already reduced prices. The few times I have shopped at this location have been pleasant. http://hip2save.com/2012/08/10/coach-factory-stores-30-off-coupon-2/ read more

Coach Factory - Outlet Stores Near Me - Grapevine, Texas

I went last Saturday to this location for a quick "treat yourself" shopping session. I walked in for the first time and was so excited! It was near closing time, around 5:45 and the store had about 8 shoppers. The man on the floor was with other customers and I figured he would help me as soon as he was free. As I was looking at the wallets, I could see him walk around the floor but he did not approach me. I've wanted a backpack for leisure and went to checkout the sale section. I found one I loved but it was high on the shelf and he never acknowledged me or asked if he could help. I continued shopping but I felt uncomfortable as I was deciding which wallet to purchase--I noticed the man watching me and walking around but he never spoke to me or offered suggestions--by now I was in the store with 3 or so people. The person at the register, a blond shift manager, I supposed, asked if anyone helped me and I stated that I didn't even receive a greeting. She apologized and was kind, it was a great interaction! The man was rude--he chose to ignore me and I believe based on my appearance, he perceived I was not worth helping. Negative experience with this employee but positive experience with the shift manager and Coach product! read more

Great experience! I was helped by Connor (who was helping other customers too). Great customer service from Connor (and the cashier was nice). I got two bags for a huge savings!! I'll be back! read more

Purchased some lovely wallets. One wristlet wallet and one card case. Both gorgeous and wonderful quality. The holiday sale from this past weekend was awesome. 50% off plus 20% sale price on wallets. The women were very helpful and made sure we got what we were looking for. read more

Coach Factory - Outlet Stores Near Me - Grapevine, Texas

The store has a great atmosphere, everyone is really helpful and they had really good deals on men's items and a great variety. read more

Coach Factory - Men's wallets - Outlet Stores Near Me - Grapevine, Texas

Nice bags... was here with my wife earlier... I saw an Asian couple shopping and was given an attitude by the employees/ I can say somewhat ignored. The employee response was curt...employee was black, i will not mention her name. The other lgbtq was almost the same to her. We were not mistreated but I feel bad for the couple. Still, The couple bought plenty of items, thanks to the other employee who assisted them, I hope she gets the commission if there is any. My wife told me not to say anything or ignore the attitude or mistreatment. Another one, when it was our turn to pay, I can't help to notice the overweight lady on the cashier that does not smile, I noticed her I watch was too tight....again, my wife told me to keep quiet. To the white overweight cashier, please smile, it is not the end of the world. If you are not happy with your work, find another job. There are job openings at the food court. ... and don't tell you customers to return the items that they picked, you are paid to serve your customers. Be nice to all the customers read more

I visited this location on Tuesday 11/10/20 afternoon. I stopped at this coach store to purchase a couple items. First of all, we were not greeted. Second, once I did find a purse and the wallet, we went to the checkout line and no one was there. It seemed like all the employees were either on the floor or in the back. We waited for over five minutes, and no one was at the register! We had to call the store to ask if anyone was working the front. The lady that answered the phone was super sweet and apologized and The person that was on the floor apologized as well and began to check us out. The manager I believe his name is Steve, he's this older bald man. He was blatantly rude to both of us, he came out and said, lI was only back there for one minute, sorry you had to wait one minute!"Which was not true because we wouldnt have a reason to call the store if that were true. The manager on duty never apologized, but instead he kept stating well I am sorry you had to wait one minute. He came up and talk to us twice but never once apologized and kept insisting that we were in the wrong for a Calling the store and asking to see if anyone was working the register. It seems to me he was supposed to be manning the front, but he was not there because he was probably in the back on his phone. So I ended up leaving without purchasing the items because he was just too horrible to deal with. And the person I came in with let Steve the manager know that you're losing a sell today because of the way he is acting and he answered back, "oh well!" I do not recommend the store I have shopped here several times but this was a horrible experience. Steve or whatever the managers name is, should not be a person with a manger position especially when he cannot understand simple customer service edict. He is not friendly person and someone needs to take notice. It's shameful that his employees are better at providing their customers a great service when their manager they are suppose to be under, is ill mannered. Even the employees are better dressed and know how to speak to their customers and be able to provide excellent customer service. read more

I really love Coach Factory and waiting for Black Friday to get some stuff from them. Most of the times (sometime monthly) when I go to Coach Outlet I look online for coupons and hop to find the best ever (they have 30% off coupons). http://www.printablecouponsbirthday.com/coach-coupons/ read more

They USED to be really good. Now, they inflate their prices and have fake "sales". I saw some men's shoes for $90. Then received email for 50% off "sale". They inflated the retail price to $225, so "sale" price was $112. So lame. read more

Since my last review I have purchased a few items at Coach for 70% off. Awesome deals for cheaper than any other department stores or online sites. read more

The grapevine mills mall has always been my favorite place to shop. It has the most extensive selection of stores and I always get lucky enough to get a great deal. However, today was the first time I shopped at Coach at this location and I must say it was an absolute pleasure. I was greeted by a friendly smile as soon as I walked in and they were having the best sale I have seen at Coach in a long time. If you guys have not been here and love Coach you guys should check it out. read more

Yesterday I went to the store coach and I bought a purse I loved it and I bought one for my mom and she loved it definitely we're gonna come back read more

Coach Factory - Outlet Stores Near Me - Grapevine, Texas

One of my most horrible shopping transactions to date. Was told Coach had a lifetime warranty. I took a purse back to be repaired after having for 1-2 years and paid $20 to have it shipped to be repaired. Store called to tell me that it was irreparable and would give me a 40% coupon towards future purchase. Purse actually only has a 1 yr guarantee. Really?? Why would I spend more money to buy a poor quality product from them???? When I called this store that I purchased it from, the manager refused to talk to me and just told the store associate to tell me to call customer service. I will not shop here again! read more