I decided to visit the Coach store while hanging out at the outlet. This store is really well organized & arranged nicely. I browsed around and was impressed with their inventory. This was actually my first time here. I'm not typically a coach girl but I do value & appreciate the quality of their products. I found & purchased a purse & a wallet I liked. Both were last chance items so they were heavily discounted. This was a win!!!! The sales person, Johnathan that assisted me was very nice & helpful throughout my visit. I will definitely be back here in the future! read more

See all

They were sooo nice and helpful. My mom was looking for something specific the ladies who worked here found it for her. My dad had told her that he would buy her something and her Peanuts bag was out! He even let me throw a little something in too! I love the outlet for their quality and great prices! I will definitely be back asap, too her my matching wallet and to buy my mom a matching wallet for her bag as well! read more

Coach - Hailey flap bag in purple denim - Accessories Near Me - Leeds, Alabama

These people know me by name now. I visit at least twice a month, sometimes more. The sales associates are super friendly and always willing to help you find that perfect handbag or accessory. They let you know the current promotions and will give you recommendations if needed and asked for. As for the brand, Coach went through a rebranding a few years ago and emerged better than ever. Their detail to quality and craftsmanship rivals some of the major luxury brands but at a fraction of the cost. The company listens to their customers (I receive periodic emails asking about upcoming new product launches), they offer great sales a few times a month, and the company gives back to the community (they offer a way that Insiders can give a portion of their purchase amount to a charity/foundation of their choice). They even host pop-up events in different cities that serve as both advertising and cute Instagram worthy photo-ops if you're into that. Needless to say I'm a Coach fangirl and I love this location to stalk my latest purchases. Shout out to my favorite sales associates Jason and Ricky for always chatting with me and showing me great deals and new arrivals! read more

See all

Have to say Thank you Kenneth and his staff for helping me with my finding gift and sending it too me for my Valentine many thank you

Coach seems to be a staple for outlet stores. I really can't thin of a factory outlet mall area that doesn't include a Coach store. This one is no different than any of the other locations. If you are hear during the holidays you can expect two things. Tons and tons of people and incredible sale prices. Expect to have deals ranging from 40 - 70% off the entire store. I'm sure these are last years models in many cases but at prices like that it seems hard to pay retail for any product. Staff was friendly and attentive checking to see if guests needed any help. Overall a really nice store and really well laid out. If you like the product line you should make sure to check out this factory outlet store. read more

This store has always been great to me. It tends to be my go to location for gifts for women in my life. The associates really do their best to help you match up your ideas with a reality. Not 5 stars because some employees can press and press you to purchase something you don't want to. I understand there is probably some incentive structure, but at times it is a bit over the top. read more

This is one of the small Coach Factory stores. I wish it had a wider selection. However, it's great that Birmingham is able to have this location. Although I have visited this location a couple of times, I have not made a purchase for myself. But I was able to find the purse that a friend was looking for that happened to be cheaper at this location than the factory outlets in TX and TN. I like that the store is located near one of the outlet archways for easy access. This may not be on GPS yet. From Birmingham, take I-20E toward Atlanta, take exit 140 for US-78W, turn left onto Parkway Drive SW (bottom of exit), take 1st right onto Grand River Pkwy, take 2nd right, turn left, park at end of lot. Once you walk into outlet, walk straight and you will see the Coach store. read more

Bought a coach bag in Orlando as a gift and was told we could return to any coach or coach factory within 30 days. Drove over an hour to this location after calling them the day before to confirm we could do that and they turned us away because it wasn't bought at their location. Now have to send it back via mail which will take even longer. Customer service was terrible, and the people there did not even apologize about not being able to accept a return and now we have to go through the added hassle of going to UPS... will not be shopping coach again because of this terrible experience. Would give 0 stars if possible. read more

Not so super thrilled with this store. I'm in town and thought I'd see if they do complimentary bag cleaning like the store in Houston does. I spoke to an employee (not naming names because he was actually really friendly despite my overall experience.) who told me that he would clean my bag. Told him I'd be on my way before he left for the day. Drove through the rain for half an hour in an unfamiliar area only to be told tby the manager that they no longer clean bags at that location. Here's the thing. Even if the employee spoke out of turn, the manager's reaction should've have been to inform me that they no longer provide that service but since I had been misinformed and had driven half an hour to get to them that they'd be happy to make an exception. That wasn't what happened. That is called poor customer service. I don't expect over the top special service, but he was in the wrong here. It was the middle of a Friday in a rainstorm. How busy could he or the other two employees be? According the the original employee all he would do is rub the bag down with lotion and send me on my way. The employees couldn't handle that? read more