Stay away - here is my experience, also bought a groupon and this was the first appointment that we could use it. - And if you listed to the message, it provided an alternate number because the cell phone is currently being repaired, but it appears that you did not listen to the message. Nor did you respond to my voice mail that I left on your cell phone @ 414-630-7161 at 9:15 this morning. Sent: Wednesday, July 17, 2013 3:48 PM Subject: Re: Missed appointment by your team We were there and tried to contact you at the number which you provided which is no longer valid. Sounds pretty insulting and childish when it isn't our fault you provided us with the wrong information. You provided us with the number 414-852-2522 as both day time and cell phone which my detailers tried contacting and failed. You may do whatever you please. Zaib Hello, My wife had an appointment setup for today at 9am for our Mazda MPV and no one from your organization has been on site or contacted her. I find your organization's lack of customer service unacceptable and will no longer do business with you and I will also post my poor experience on the social networks that I subscribe. Have a good day. read more

This place sucks! I bought a Groupon and signed up for a detail date. I ended up calling to change the location with no problems. The date came and NO CALL, NO SHOW. I called them back and the voice mail was full, called again for a couple days after and the same thing. Lousy, Lousy, Lousy! I received a refund from Groupon thank god and would NEVER EVER recommend this place for any business. What a disappointment. read more

Exactly the same as others who purchased a groupon. I had an appointment, the day of they called and canceled it due to weather and offered to reschedule. Steven stated that he would call me later that day to setup a firm appointment, but never did. I've since called and left messages with him twice, the number listed by groupon once, and the number listed on their website has a full voicemail box. None of these calls have been returned. I called groupon and got a refund. read more

Bought on Groupon No appointments and does not answer the phone listed, and voice mail is full. Lets just say, keep your money. This company is a scam. read more

I made an appointment with coast to coast after a buying a groupon for a complete detail, which is there second highest service available ($179 value), about 4 weeks in advance. The day of my appointment, I was emailed that they were canceling my appointment due to the weather, which was understandable. However, it took about 3 weeks before they called me to reschedule since they were not returning my calls or answering my emails. We agreed that we could meet the next day for my detail. A young man called me that he had arrived (30 minutes late) and said he would be doing my detail out on the street. He said it would take about an hour and half and he assured me that he would call me before he left when he was finished. After 3 hours he still hadn't called, so I went outside to check on him and he was gone. I look inside and my seats were still very dirty. I immediately called the young man and asked why my seats looked untouched. He said that his generator wasn't working so he couldn't clean the seats. I explained that I paid for having my seats cleaned and also that all that was noticeably done was my windows were poorly cleaned, and that my dash was barely whipped. He responded "I did the best with what I had". I immediately called the manager I originally made my appointment with the day before and he didn't answer or return my calls/emails for the next few days. I contacted groupon and explained the situation, they credited me $20. Not only would I never want anything to do with Coast to Coast in the future, I will do everything in my capacity from preventing others from doing business with them. I was treated with the most unprofessional manner and received poor service quality. I could have paid my 10 year old sister $20 and my car would have looked 10x better than it did. Save yourself the trouble and pay a little more to have a real establishment take care of your car. read more

I made an appointment with Coast to Coast weeks in advance. The day of the appt no one had called or arrived and it was 45min past my scheduled time. I called the number from my confirmation, which is in Chicago, explained the situation and he was surprised I hadn't received a call. He took my number and said some one would call. 30 min later no one called. I called the Chicago guy again and he said the Milwaukee people said they called and were running late but he'd have them call me to talk about possibly rescheduling. There was no call. I took a 1/2 day off and rearranged my schedule for this to be done. Unacceptable. Unprofessional. Three days later I can reach no one and still no call. It's hard to believe they are in business if this is how its routinely conducted. read more

Terrible service. Stay away from this company. They advertised their services using a groupOn. Unfortunately they don't respond to phone calls or emails to setup appointments with them to actually use their services. Apparently the GroupOn costs them money so I'm not even sure why they offer the deal if they aren't planning on fulfilling it. I'm calling GroupOn today to cancel my deal with them. read more

After buying a groupon for a full detail, it took 2 weeks to finally get an email back for an appt that was 3 months after buying the groupon. On appt day not a call, no one showed, no emails nothing. I called , I emailed and this review is 6 days after that and still no return of call or emails. Would no recommend this company to anyone!!!!!!!!! read more

I bought a groupon for coast to coast. I made an appt online 6 weeks in advance. The day of the appt nobody showed up. I waited 3 hours and nobody came or called. I called 3 times and emailed twice and still have heard nothing from coast to coast, 10 days later. Horrible experience. read more

I was ripped off. I bought a complete detail through Groupon and set up the reservation and I heard nothing from the company and when I tried to call them their mailbox was full. They DIDN'T show up and there was no communication. They don't deserve even one star. read more

I also had the Groupon deal for the Complete Detail package. The young man showed up on time. The cleaning of the car was pretty poor, though. An attempt to clean the interior was made, but not to the standard that I expect. My wife had spilled a latte in the drink holder, but that was barely touched and still obviously there. The exterior was washed, but I think that was about it. No cleaning and dressing of the tires, no carnauba wax. I wouldn't bother with this service again. read more

EXTREMELY DISAPPOINTING!!! I purchased Living Social Voucher and was very excited to get my SUV detailed. Had to wait 1 1/2-2 months to get an appointment. They sent me an e-mail reminder and then never showed up. I tried calling and their voice box was full (for several days). Have sent them 5-6 e-mails over the last 4-5 days and no one has responded. I don't know how any business can operate like this! Now my voucher is going to expire in less than 1 month and I have had no service and LS will not refund my $. They tell me that I can get credits towards future LS things. At this point I am not sure if I even trust anything that they have to offer.What a rip off going with CTC was! I am glad that a couple of people have had a good experience, but it sounds like more have experienced just what I did! read more

I really should not give any stars. I purchased the Living Social voucher, called for an appointment four times over the space of three weeks and got a generic voice message. Left my contact info and never received a call back. So I have no experience with the quality of the work but I've given up trying to find out. read more

This company never showed up, never returned calls and never responded to email. I had to get a Groupon refund. Don't know why they are doing it again. Raises questions about Groupon as well. read more

Do NOT even think about using this company, even if they DO exist. I mistakenly purchased a Groupon certificate for detailing as a gift. I have called EVERY phone number I can find on this outfit including their website and no return calls. Their voice mail is full so you cannot leave a message. Stay very FAR away from this outfit and get your money back. I am calling Groupon as soon as I am finished writing this review !! STAY AWAY from Coast to Coast Detail as they are a scam outfit !! read more

don't do it...............................after waiting 2 months, lack of communication, no show appointments, someone finally showed up today...totally unimpressed....when asking the detailer about the bugs and dirt left on the windshield, mirrors and front bumper...his reply.."it will come off in the car wash".....excuse me...aren't you a detailing company, please tell me your definition of detailing, because obviously it is completely different than mine, now we have to pay a car wash to do what your company was supposed to do.?...this was a gift from our children and it saddens me that something so thoughtful has turned into such a fiasco....you certainly owe them an apology.... read more