There's something powerful about a Mercy Flynn, who not only brings skill and knowledge, but also…read moredeep compassion to every patient. When someone in medicine listens with their whole heart, treats each person with dignity and respect, and goes the extra mile even when no one is watching, it's a glimpse of God's healing presence in the world. That kind of care reminds me of how Jesus moved among the sick and hurting--never rushing past their pain, always seeing the person behind the illness. Mercy is a phenomenal lady who truly understands and cares about her patients. "He had compassion on them and healed their sick." Matthew 14:14

Lucky for me it was hard to find (there might have been a longer wait) it did take forever to get…read moreseen and there was a lot of paperwork involved for a self pay in near perfect health. But I felt informed the whole time and I feel like they do the best they can with what they got, they didn't break the bank for an antibiotic prescription like most of the surrounding clinics would have. As for the treatment I'll be back in a few days with an update on how quick I bounce back.

I was in town on business and began having medical issues. Everyone at TLC was professional and PA…read morewas exceptional.

I used to recommend this facility to everyone in the area. That since has changed. When you sign…read moreyour new patient paperwork, one of the papers that they have you sign is authorization to keep a card on file. I signed this and didn't think anything of it. That is until about a year later I had a charge from my account of over $150 from this facility with no call, no warning just the debit from my account. I called them and they said that there was an issue with billing my insurance and that was the owed part that they had to pay so they deducted it from my account. I immediately called Blue Cross Blue Shield and got to the bottom of it. Because I had two insurance policies at the time and only one was billed, they wanted the visit to be billed through my employer's insurance. The BCBS agent told me to have the facility resubmit everything with my employer insurance policy. I called back and spoke to Sandy and told her this. She was somewhat argumentative and was trying to talk to me like I was dumb. And told me "there's no point in filing it they aren't going to approve it anyway". I asked her if she could still file it anyway and she said OK fine. A month later I never heard anything back so I called Blue Cross Blue Shield again. They had never received the new bill. The agent said "have her resubmit it; It hasn't been over a year since your visit and it will be approved. I don't know why she's telling you there's no point. It will be covered and the original was filed timely so it's fine just have her resubmit." So I called back to the facility, asked for billing. No one answered, left a voicemail. A few days later called back was transferred to billing. Even though Sandy was there, she refused to talk to me, because I was talking to another person who would put me on hold, go talk to Sandy and then come back and talk to me. Very unprofessional. Long story short Sandy never resubmitted the claim to Blue Cross Blue Shield. So a visit that would have been paid in full by both my insurance plans, ended up being charged to me for absolutely no reason other than her laziness and arrogance. So out $158 all for nothing. The NP mary is awesome but their billing/office staff not so much.

Dr. Castaneda has been my provider for over a year now, has a friendly and professional staff . i…read morenever have to wait too long to be seen ,in and out quickly .

Mr. Castaneda has been my provider for several years now, and I can't speak highly enough about the…read morecare he gives. He's consistently kind, professional, and incredibly thorough. What stands out most is his compassion -- he's gone above and beyond for me so many times, whether it was giving me IV fluids when I was run down or providing antibiotic and steroid shots to help me bounce back from a bad cold. He never rushes through visits, always takes the time to listen, and genuinely makes you feel cared for. I trust him completely with my health, and I'm so grateful for his continued care. If you're looking for a provider who truly puts patients first, Mr. Castaneda is the one.

We went in to check if we had covid and to get a prescription if we had Covid .We NEVER saw a…read moredoctor just a angry person who was a nurse [we did not know why she was so rude and angry] . We received a bill from a female doctor we never saw for writing a prescription for $3500 . We were shocked ,we tried to contact that female doctor the clinic head office to no avail. We received a bill from the clinic for not seeing a doctor just the angry nurse for $365. What this doctor did is an illegal billing according to to Texas medical law. The facilities were new but the staff seem to be agitated for some reason . If We get sick in Rockport we will stay away from Innovative Urgent Care & Family Health Clinic and suggest our friends do also. If we could gice this clinic and staff minus 5 stars we would . Just be aware if you have an emergency and have to seen by any staff at this clinic.

Staff is extremely nice, but doctor seems to be more a salesman for additional elective things than…read morewhat you already have been tested and diagnosed with and just need a doctor when you are new in town. We have insurance, but they have denied many things because they are elective. We get discount emails... yes... promos from our doctor?!? Weird experience.

The doctor is good. The staff is well I would recommend this place…read more I've been to many docs. I love this place!

Excelente atención lleve a mi hijo y super rápido la atención excelente .una atención personalizada…read morela dra excelente gracias

Advertised $40 sports physicals, brought my 11 year old in and was charged $50. I mentioned the $40…read moreprice advertised and was told "well here we charge $50" which is not in line with the website stating ALL locations at that price.

They will illegally withhold your medical records. They do not know or understand patient rights or…read morethe laws the govern patient data. The staff is terribly rude and aggressive. My visit resulted in a medical board complaint. The facility is nasty! Dark black mould all over the ceiling at the Portland center. Beware this place don't expect to be treated well or have any rights.