I had an excellent experience with Coast Collision! From start to finish, their team was professional, responsive, and truly cared about the quality of their work. They kept me informed every step of the way and made the entire process stress-free. The repair work on my vehicle was flawless--it looks as good as new! The attention to detail and turnaround time exceeded my expectations. Customer service was top-notch, and you can tell they take pride in what they do. I highly recommend Coast Collision to anyone in need of auto body work. You won't be disappointed! read more

Everyone there was nice and formal, as a female i felt comfortable and did what i came for without a hassle. Great customer service

Jimmy guarantees his work, and he is a man of his word! If you are looking for that unicorn of an honest, decent, and totally friendly auto repairman, look no further. I took my car to Coastal Collision last year for a big repair. Great job. A year later, a headlight needed replacing, which apparently is a big deal (and expensive) on a modern Mazda. I took it to him because I trusted him, and once again he went above and beyond with all kinds of complications, in a major heat wave, and delivered - and managed to get it covered by insurance. I am so grateful! read more

I am writing to highly recommend Coastal Collision and Towing (Pawtucket, RI) as the only place to go for car repair after a collision. Mr. Jimmy Martin, owner, walked me through every step that was needed to get my car repaired after a delivery truck hit my car that was legally parked on the street. He kept me informed about negotiations with the adjuster and with the insurance company for the delivery truck, which is part of a fleet of trucks for a national company. When I picked up the car there wasn't a scratch or mark. The car looks brand new! Jimmy Martin replaced the two front tires on my car when I shared concerns about the front tire that was hit in the accident and not covered by the truck's insurance company. Mr. Martin replaced my two front tires and would not accept my check to cover the cost. He said he cared more for the safety of his customers on the road than my check. Coastal Collision and Towing offers high quality work with exceptional service. An outstanding company. Deborah Pearlman (March 6, 2026) read more

What a wonderful company!! When I got into my first car accident in April late at night, Coastal Collision arrived on the scene to tow my VW Jetta to their shop. They contacted insurance, put me in contact with a rental company (and provided a discount!), and constantly kept me in the loop with any additional information. What really stood out to me, though, was the attention to detail. When I went to pick up my car, not only was the repair done flawlessly, but they had also taken the time to clean the entire vehicle--inside and out! It was a thoughtful touch that I didn't expect, and it really made a difference after the stressful situation I had just gone through. Jimmy, the owner, was professional, friendly, and transparent throughout the entire process. I felt like my car was in great hands. He went above and beyond to make sure everything was running smoothly. As Jimmy jokingly said, "We dose but never close!". They are on-call 24 hours a day, ready to help. If you're looking for a reliable, honest, and caring towing and repair service, I highly recommend Coastal Collision! read more

I was sent here to get my car fixed after an accident. The owner is a nice guy but the work done on my car was a disaster. After 1 1/2 years the area that was repaired was literally cracking. At first I thought it was just paint until my mechanic told me it was a structural error and whoever repaired it didn't do it right. I reached out to the owner cause he was nice guy the first go round but instead I got the manager Ryan who said he's familiar with the problem because a lot of people has been coming back for the same reason because the mechanic that is now fired did a bunch of faulty work on other cars I wasn't the only one. I informed him that my car is already being fixed is there any way we can come to some type of agreement for Coastal Collision to cover it and he said okay let me call you back after I speak with the owner. He calls me back and said you need to go pick up your car and bring it here. I informed him the car is already being fixed and repaired and he's like well tell them to stop. I let him know I live in Boston and is there going to be a rental for me because that should be covered and he told me I need to be grateful because they could've totaled my car and they saved it. What does that have to do what the problem at hands I have no clue. I asked to speak to the owner and he said yeah and hung up. After speaking with the owner I still have to come out of pocket $700 for faulty work that they knew was going on but didn't inform any of the customers whose car was worked on by him. I even tried to compromise with them and say at least give me half and they said no so now I have to through insurance because 8600 was given to them to repair a car that wasn't repair correctly. They didn't try to compensate or help in anyway but to say bring the car back to us. My car is fixed and after that type of faulty work I would never trust them again. Be careful when working with them because this could've ended really bad for me had I not taken immediate action. The fact they knew and didn't say nothing to the customer or have them come in shows me not to trust them. NEVER AGAIN. Ryan shouldn't be a manager if he doesn't know how to speak to customers read more

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Extremely happy with the work done to my car at Coastal Collision and Towing. The staff was very friendly and knowledgeable. They really took all the stress I had about getting my car fixed away and made the process quick and painless. I would and will recommend them to all of my family and friends. I can't thank them enough! Don't hesitate to call Coastal Collision and Towing, you won't be disappointed! read more

Horrible service , waste of time . Tell you to send an email then send a useless email without direction. Then when you call back they have a rude answering service that is completely useless . Oh and they leave at 4:30pm gotta get them tow fees up I guess . read more

After being T-bone on N. Main St. my car was towed to this location. From Lauren in the office to all of the rest of the stuff I have been put it is during this first accident of my life. They have been so kind and helpful in every aspect of this process. I would recommend this location to anyone needing towing or any of their other services. You can rest assured that any work done here will be done to perfection. read more

Coastal Collision Center is a reliable, swift, and professional collision center. A friend referred me to seek out support from John after experiencing my first car accident. I was frazzled and did not know what was my best options and I really needed my car repaired ASAP. John worked with me through and through and in a matter of two in a half weeks my car was repaired. It would have been sooner but my insurance agents were not as professional as John and took over a week to go check out the damages but for the sake of this review I am not counting that week. John was very communicative and kept me updated about the progress of the repairs the full duration my car was in the shop! And on top of that everyone in the office is friendly! When I received my car it was squeaky cleaned inside as well they even left complimentary souvenirs and a thank you card for doing business with them which made the experience even better. Thank you so much Coastal Collision Center! read more

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The staff at coastal collision made the stress and trauma of dealing with the insurance company much easier. They readily answered all my questions. read more

Outstanding work! Staff is very professional and friendly. I highly recommend this auto body shop for expert restoration.

I brought my car into to have some work done on it after I was in an accident. Jimmy and the whole team were very helpful and attentive. Not only we're they timely with the repair they did an amazing job. They really know what they're doing over there and went above and beyond with helping deal with the insurance companies. I highly recommend using their services. read more

Coastal Collision is the absolute best, I've had my car worked on twice by them and they go above and beyond! They are honest and transparent about their work and price, they will answer your millions of questions and walk you through the process step by step and lastly they guarantee the work. If something isn't right or you have a question they will make sure to work it out. This is truly an amazing shop run by a family who treat you like family! read more

Okay, so a deep, dramatic plunge from 5 to 1 stars. How could this happen? I'll tell you: these dudes lied. I've been sitting on this review for oh, three months. See, this is what happened: we were in another accident. Hard to believe, but true. A block away from our home, some poor old man rounded the corner and hit us smack in the front. Smack. Bumper scuffed, we headed right back to Coastal Collision. In a world where cars are now mostly computers, we should all know this: don't force it. If it's not working, if it's not releasing, moving, clicking, starting or stopping, don't force it. I know this, you know this. Unfortunately, the dudes at Coastal Collision don't. So we brought our beloved Saab in for repair. It became a complicated series of issues that I won't even begin to go on about in detail, but here's the gist: Coastal tried to blame THEIR mistake on the poor old guy who hit us. They forged the magnetic key out of the ignition, completely messing up the computer system and, upon realizing this, lied to us and told us it was because of the accident. We had the insurance claims adjuster out several times, even interviewing our body shop guy to make sure this couldn't be from the collision. One month later -- one entire frigging month -- and Coastal was cornered. They had to pay for the damages but only did so begrudgingly. Honestly, no way to run a business. They've certainly lost mine. read more

It's tough to rate this business this low being that the staff is polite and accommodating. However, one part of the service quality -- a larger part -- is the work quality itself so brutal honesty is it. Plus, you deserve to know. Sent my car here on the strong recommendation of a relative. Not very proactive on status reports. Had to call several times to find out what the deal is. You know, pick up and stuff. My first time, after all, to have this work done due to an accident. Told me they'll take care of my car rental fees. Great. Sadly, I had to pay liability. Asked them on the reco of my then insurance, Progressive, to see how they can help. They said they will give me a break on liability. When I asked for the rental payment AFTER my card was charged by the rental company, I was told that the break they gave me on my liability was it. Gee, thanks for being clear on that one. First time after I picked up my car, noticed my lights had a perennial fog inside them. Returned after much hesitation. Was told that the lights were not original because of insurance stipulations. Whaaaat? They "happily" replaced. A week later, someone else noticed my hood is misaligned. Hmmm...returned again. Great. Fixed. Then noticed my passenger door wouldn't shut tight...returned again. Well, folks, every single time they are cheerful and friendly in taking my car back in. Good lot of people. Still, did I really have to come back 3 times (weeks apart, at that)? And what was the deal with that giving me a break on liability then deciding, amongs themselves, to consider that the rental money. SMH read more

I can't thank Coastal Collision enough for taking care of not only my car after I was hit, but for relieving me of the headache of dealing with it! My car was fixed perfectly, you can't even tell it was smashed up. I will definitely recommend you to all of my family and friends! read more

I brought my Mini Cooper JCW there after an accident and I could not be more pleased with the work they did. They used all brand new parts from the dealer. No used parts. No aftermarket parts. The paint work is flawless and you can not detect what was freshly painted from the rest of the vehicle. On top of that they completely detailed the car inside and out. I do not know how they got the interior so clean, but when I picked up my car today I felt like I was picking it up new from the dealership. A++ read more

Coastal Collision was an absolute pleasure! After my accident, they worked expeditiously to get my car back to me. I was thoroughly impressed with the work and I got my car back in immaculate condition. It looked like I just drove it off the lot! Couldn't be happier!! Thank you soo much! read more

I brought my car here after my first accident. Already traumatized, I was not looking forward to dealing with my insurance company. Thankfully, Coastal handled everything. They took care of dealing with my insurance appraiser and put me in the rental equal to the size of my car while it was in the shop. The car looked better than new when I picked it up a short time later. Staff was great and the customer service was outstanding. Called to check on my car during the repair time and got an accurate report each time. Would definitely recommend to other customers. Not sure what the negative reviews are about, but I gather it has something to do with the fact that some people just DO NOT understand that insurance governs what a body shop can and cannot do, and NOT the actual body shop. If you pay for crappy insurance coverage, don't be upset when you don't get your car back in the same condition it was in before an accident because your insurance company does not want to splurge on your vehicle. You can't really blame the body shop on that one. read more

My car's entire rear was bashed in by a stupid driver, and the car was towed here. It took a long time, but the repair job was immaculate. The car looks new. They even detailed it. The other party's insurance company paid for the repair, so I don't know whether it was a good price or not, but the work was excellent, and the people were nice. read more

Felt like Im dealing with a used car lot Shady goins on. I was involved in a front end collision that was the other drivers fault. A friend referred me to this body shop. I had some aftermarket parts that were destroyed in the accident. Coastal said that they would be covered under the appraisal. I informed them that I did not want the aftermarket parts replaced but I would want a credit for the value. I knew things were going to go south when I called to check on the progress of the truck and they informed me that they were more than half way done with the work. I had not heard from the appraiser, I had not received any info from anyone. When the work was complete I picked up the truck. They had a check for only a fraction of the aftermarket parts and the front bumper was crooked. Coastal took the truck back and informed me that if I wanted the money for the aftermarket parts I would have to give them a receipt for there value. Why? I didnt have to give you a receipt for the other parts? I have pictures from the accident clearly showing the damaged parts.My truck got wrecked, your the bodyshop, why do I have to do anything?? Coastal said that if I brought them a receipt for the aftermarket parts, any receipt, it didn't matter what the date, they would get the appraiser to reimburse me. I got them the receipt. They let me know the truck was done and the first bumper didnt fit right because it was aftermarket. I never approved the use of aftermarket. The bumper wasnt aftermarket when I dropped it off!! When I called about picking up the truck I asked for the reimbursement check, Coastal said the truck was done but the "check was in the mail". WHAT? Who still says that? I want my truck back. COMPLETE. Im not playing that cat & mouse game after I take the truck and then have to chase you for my money. Checks in the mail? Awesome. You write me a check, I take my truck and you get the check thats in the mail. It's been almost 2 weeks and I have had to call them to find out they still don't have my check. I CALL BS read more

Coastal Collision was an absolute joy to do business with. My car was stolen at the beginning of February. When it was found, Coastal was the company that towed it. Rather than have it towed to another shop and deal with that hassle I decided to let them do the repairs for me. My insurance company proved to be a huge pain, but the team at Coastal fought for me to get everything covered and replaced that was damaged. I can't thank them enough for all the hard work they did on my behalf. read more

I highly recommend Coastal Collision. They have everything you would want in a auto repair shop: Professional staff, high quality of work, great customer service and they handled all of the insurance for me. Can't say enough good about them. I've gone to Coastal several times over the past few years. My experience has always been great. They helped me with a rental, and when the repairs were completed my car was returned in better condition than when I brought it in. They took care of everything with the insurance company and got my car back to me when promised. Hope I won't need an auto repair shop again for a long time, but if I do I will definitely go back to Coastal. read more

Coastal Collision is the best auto repair shop. My car was towed there for repair. Everyone from the tow driver to the office staff to the auto repair experts were very professional. I would not hesitate to use their services if ever needed again. I would highly recommend them. read more

I've been taking my vehicles to Coastal Collision for the past 10 years now and each experience is better than the last. From my company vehicles to my personal vehicles they are my one and only choice for all of my auto body and towing needs. Give them a call, you won't be disappointed! read more

I have only great things to say about Coastal Collision. My car was hit and I called to make an appointment, I was offered to have it picked up. Once I dropped my car off, Jimmy and his staff handled everything and I was never stressed out, he took care of every single detail. After my car was repaired, it looked like it was brand new!! I loved the work that they did and their professionalism. I would highly recommend them!! read more