"Top-notch service and quality from American Window Products! Fernando Jimenez and Roberto worked…read moretirelessly, exceeding my expectations. My new Impact Doors with built-in blinds are a LEAP AHEAD in tech and looks - I'm PROUD I chose AWP! The admin staff goes the extra mile to satisfy their customers."

In my opinion, the windows installation process maybe more important than the quality of the…read morewindows. Brian & Colten were professional installers in every way: prompt, neat, efficient, great attitude, attention to details, etc. We got quotations for replacing nine (9) windows, from four (4) companies, in Jacksonville. The total project costs were within twelve percent (12%) of each other. Therefore, our final decision was not made on dollars alone. We were most impressed with James "American Window Product's" salesperson. James showed us samples, took measurements, and explained the replacement process in great detail, from start to finish. I would like to recommend a visit to their showroom (on Powers Avenue), to meet the staff: including "Bear" the office dog.

Requested an in-home estimate appointment, online, for a patio door replacement. Received a prompt…read moreemail response on 9/17/22 that a rep would contact me. Received the call, was told the date requested was available but no one could come out until 1:30pm. I accepted the 1:30pm time slot and looked forward to the date. On the scheduled date & time, 09/27 1:30pm we were waiting. 1:50pm No call-No sho so called Window world and told THERE WAS NO APPOINTMENT MADE US! Asked if I'd like to reschedule, NO, thanks. We'd wasted enough time with Window World already and think this failure on this part may be indicative of the service we may have received if they had shown up.

This is quite long but you need the whole story. We wanted…read moreto like Window World. But we didn't. The price was decent but that's as far as it went. We ordered our windows August 9th and wrote a deposit check for half the amount, which they promptly cashed the next business day. We were told by our salesman that they were running about 6 to 8 weeks but it could be 8 to 12 weeks. Seems a bit long but, OK. Then, we waited. We never heard a word. No communication whatsoever. So, at 8 weeks we called and we were told it would, in fact, be more like 12 weeks. At 12 weeks no word still so we called and the story changed to, "No.... we told you 12 to 16 weeks" (we were NOT told 12 to 16 weeks). But then, they couldn't even get them at 16 weeks it got pushed to 18! And not once during the 18 weeks did anyone from Window World reach out to us. We always had to contact them to try to find out what was going on. Keep in mind they had our deposit from day one. If we thought we would be waiting 18 weeks for windows we would never have ordered them. Meanwhile we have three different neighbors around us having windows replaced. We stopped and asked. "How long did you have to wait for your windows?". Two had to wait 4 weeks and one had to wait 5 weeks yet we are waiting 18 weeks. We had to wait longer than the three of them COMBINED. That's beyond ridiculous. Now it's mid/late-December (that's right we started in early August), let's get to the installation. Once the windows finally came in, they agreed to come out the very next day. They sent two people to install 14 windows. It took them two days which isn't bad (Dec 18th/19th), but when they finished some of the windows were extremely hard to open and 4 windows failed city inspection for not enough fasteners. They came back out and adjusted some of the windows and made the correction for the inspection failure on the morning of December 20th (they should have never left with the windows like that in the first place). They didn't pay for the reinspection when they found out about the failure. Instead, they waited until Monday (which is now December 23rd) and the inspectors are already booked for the day. The city is shut down for Christmas eve and Christmas day so now we have to wait until the 26th. And, to add insult to injury, Window World tells me "Give us a call next year and we will come and finish up putting in the plugs and caps after your final inspection. We are closing today (Dec 23rd) and won't reopen until after the 1st". Are you kidding me? After all this? We have been waiting since the first week of August now you're telling me to wait till next year because your windows failed inspection and you decided to wait to pay the fee? On Jan 2nd I drove to Window World a to pay the remaining balance (I've always felt obligated to pay my bills even if the service is less than stellar). Once again, they cashed my check the very next day at 9am (I get text alerts on my phone when large amounts are withdrawn). Seems strange that a big company like that would need to rush down to the bank for money. Oh, and by the way, for all you veterans out there. They claim to be veteran friendly on their web page and have a huge veteran initiative. But don't expect a military discount. As for the actual windows, only time will tell. We got their series 4000 double hung insulated windows. They have the Energy Star certification marking on them rated for the southern states. But, until they have been through a few Florida winters and summers, we will reserve judgment. They do have a lifetime warranty (as most company's do) but, if it took 18 weeks to get the windows, how long will it take to get a replacement when/if one breaks?

The windows are beautiful, just what we wanted. The entire staff that we dealt with were very…read morehelpful and happy to help you. And I can't say enough about how good the installers were efficient and quick when installing the windows. they also told us the best way to take care of the windows, so we would have them for a long time. I highly recommend Performance Windows. Maureen B.

I am very pleased with my new windows. I can, at last, open windows to enjoy the fresh air…read more Everyone I dealt with in this project, Wadson, my initial contact and Cody who did the final inspection were very professional and pleasant to deal with. I can't say enough about Jason and Chris, the installers. I thoroughly enjoyed having the around all day. They went about their work in a very professional manner and yet were very friendly and outgoing, answering all my questions. The experience was refreshing to say the least and I am really enjoying my beautiful new windows.

I hired Roman to install custom wood shelves in two closets, hang blinds we had purchased online,…read moreand install new baseboards in a bedroom after we replaced the flooring. His workmanship was outstanding. Roman responded quickly to my inquiry, provided a fair quote promptly, and was always on time. He arrived with a clear plan, worked efficiently, and completed the job in a timely manner without sacrificing quality. The shelves look custom-built, the blinds were installed perfectly, and the baseboards were finished with great attention to detail. Everything looks clean, professional, and exactly how we envisioned it. I was extremely pleased with the results and will definitely keep him on speed dial for future projects. I highly recommend him to anyone looking for a reliable, skilled handyman.

Roman was amazing. Super responsive, reasonable, detailed (and ultimately accurate) quote, and sent…read morephotos/progress updates throughout. Can't recommend enough.

They turned an emergent situation into a much less stressful one. Within an hour of my initial…read morecontact, my dad was back inside his home and out of the cold! I live out of town and found David and his team on Yelp. Reviews are a big deal to me when deciding which company to use, but because my dad was locked outside without a jacket and the temperature was dropping, I didn't have much time to do extensive research. We had a great experience with David from the first phone call to his arrival. He was extremely kind, efficient, and professional. He went above and beyond to help my father get back into his house when the doorknob stopped working, and he handled everything quickly and smoothly. It was such a relief knowing my father was taken care of. I highly recommend his services and would absolutely use him again!

We did get our keys upgraded and reprogrammed after all…read more They followed through and we are now pleased and happy with the service!