The spring broke on our garage, and Precision came out quickly and on time. Replaced the spring…read morewith one that will last longer than me.

I had a very mixed experience with Precision Garage Door Service of Jacksonville…read more On the service side, this was absolutely 5-star. My garage door would not close because one of the cables had come off the pulley, and they responded very quickly late on a Friday evening when I really needed help. The technician was extremely friendly, professional, communicative, and took the time to explain everything clearly. At no point did I feel pressured into making a decision, and I want to be very fair about that. He showed me that the grooves in my pulleys were almost gone, which made sense since they are more than 20 years old, and he also pointed out that the cables were starting to wear. He recommended replacing both pulleys and cables rather than simply putting the cable back on, especially since the same issue could easily happen again soon. He also noted that my rollers were wearing out, and when I asked about replacing those too, he even contacted his manager and got that price reduced. So to be clear, I was not forced into any of these repairs. I agreed to them because, given the age of the parts and the fact that my garage door would not close, it seemed like the most practical decision at the time. My frustration is with the total cost. I understand that emergency evening service comes at a premium, and I also understand that I made the final decision to approve the work. But after everything was done, I looked up the cost of the parts themselves -- the rollers, cables, and pulleys -- and found that they can be purchased for under $100 total. That was incredibly disappointing to discover after paying more than $1,200 for the work. I do not work on garage doors myself because I am very cautious about the springs and the tension involved, which is why I chose to call a professional. Since it was late on a Friday and my garage door would not close, I decided to move forward with the repairs rather than spend time researching costs. Afterward, when I looked up the price of the parts and saw how low they were, I was extremely disappointed and came away feeling like I had been charged far more than was reasonable, especially since technician completed the work was done in about 90 minutes. So overall, this review is two-sided: the technician and the service experience were excellent, and I truly appreciated the fast response and friendly professionalism. But I am very disappointed in the pricing, and that is what leaves a bad overall feeling for me.

My garage door had issues closing and opening for 2 weeks prior to the spring snapping. Jacob from…read moreLDS was the technician that responded. He was professional, timely, and knowledgeable. He was transparent about the issue and was honest about what repairs were needed. He did not try to upsale for unnecessary repairs. Work was completed in the estimated time. I would highly recommend this company.

I contacted LDS on a Friday afternoon about an intermittent issue plaguing my garage door. Jacob…read morewas willing to come late that evening or even Saturday morning, but since it was currently operating, I was fine with a first thing Monday morning appointment. Monday morning, as promised, Jacob arrived to listen to my issue and perform a complete inspection of my system. He made recommendations of repairs with several price points. He corrected my specific issue and replaced all the rollers on the door to help eliminate any future issues. Completely lubricated the entire setup, adjust tensioners, etc. Not only is my garage door now operating better, but it is also much quieter. All for a reasonable cost and warranty.

Showed up on time- price as quoted prior to beginning work- pleasant. I had hired another company…read morethat gave me a 3 hour time block- i called and they tried coming st 630 pm- full 1.5 hours late

Responsive and timely. Fair pricing. Personal service. Will definitely use them again.read more

100% five star all the way. I called yesterday and told Melissa about my problem. She advised that…read moreshe had a gentleman in the area. He stopped by an hour later assessed and the issues with my garage door within a few minutes. My technician, Scott I found to be an amazing gentleman with gentle charm and quick wit. To me to have a person such as Scott in your orbit, let alone your employ, I would say you are blessed. Steve advised me he would come back the following day and complete the work. The price was well below the competitor that I had had out earlier. Scott showed up the following morning, bright and early, and completed the work in less than 3 hours. I give this five-star review not only for Scott, when I first called Melissa was very sweet on the phone and was extremely helpful. So my advice is, as long as they have these two employees, it's five star all the way. No one knows what the future holds but, I am a very happy and satisfied customer and my door is working beautifully.

I used Door Master Clinic. They knew I flooded because they saw my garage door and the location of…read moremy home. But when they fixed my garage door which needed new wiring so it could be raised and lowered they used regular cable. About a year later and several king tides and a bigger storm the cable had rusted. They then told me there was a stainless steel cable that was a new product. What nonsense. They could have changed it the first time to stainless steel and told me the difference in the costs. Again what nonsense. Charged me $600 to change to stainless steel so the cable's would not rust. I felt that because I was a female they took advantage. Stainless Steel Cables cost at max $35.

Fixed slack in chain due to rubber washer deterioration. Did maintenance on both doors. Programmed…read moreoutdoor and car remotes. Lucky to have Najee as our tech. Called yesterday afternoon and spoke w scheduler who had uplifting/joyous tone. Got us on schedule this morning. Prompt. Fair price.

Opener was not working. Called the evening before and A1A was here the next morning. The capacitor…read morewas fried and A1A replaced and got it running. Thank for the prompt and accurate service.

We had Burdens Overhead Doors come out on Wednesday to check our garage door and they lubed the…read moredoor and disengaged and reengaged the door to check manual operation. We went out later on Wednesday and disengaged to open manually and could not get the door to reengage so we contacted them immediately Wednesday afternoon and requested a return to show us why it would not reengage. They returned today (Friday) and and got the door to reengage and then charged another service charge of $75. This was unacceptable customer service It took the crew less than 5 minutes to reengage door. The guys that came were polite and did their job well however management lost a customer forever. Belinda H.

I was previously scammed by "Garage Door Service" who installed low quality parts that didn't fit…read morecorrectly and massively overcharged me. That junk was installed in May and broke in Sept. The guys at Burdens were awesome. They came out, fixed what the scammers did wrong and even utilized the parts that were already on my garage door to keep the cost low. Very honorable and honest. I will never call another garage door company again.

Casey, owner/operator answered the phone and came the next day to fix the broken spring on my…read moregarage door. Replaced both springs in no time at about half the price of anyone else I called. Even gave me a senior citizen discount. I'd gladly recommend his business to anyone needing servicing or replacement of their garage door.

Phoned yesterday (8/10)26) to report a garage door problem. Was told by the young man who answered…read morethe phone that someone would be there that afternoon. Contact information was requested which I dutifully sent. No one showed up. No phone call, no messages, nada. So if you are expecting reliability this may not be the business for you.

I couldn't be more impressed. I dread home repairs...but the Sears guys made it so nice…read more My steel garage door came crashing down last weekend. I assumed it was the garage door opener that needed to be replaced...so I went and purchased a new one and was waiting for installation. My neighbor looked at it and told me it was the overhead spring that was broken. I emailed several online businesses for quotes and a time to replace the spring and repair whatever else was needed......no responses in several days except I received a telephone call from Sears and it was instantly set up. The two repairmen were friendly, courteous and willing to educate me. The spring was replaced and the door serviced. They checked out the garage door opener and redid the wiring to the sensors....all in 30 minutes and no mess. Now I get to return the garage door opener I purchased last weekend. Thank you SEARS!

If you're looking for new garage doors or even need your current one repaired this is THE company…read moreto call. I just had Sears Garage doors install beautiful new carriage house style doors at my house. Chris & Vinny are absolutely meticulous with their work. I had several quotes from other well know Jacksonville garage door companies & some of their quotes were well, just plain obscene. I really had not thought of Sears as unfortunately the name Sears is associated with the retail stores verses Sear Home which is a strong, viable company- I had inquired with a neighbor who has carriage house doors to find out who they worked with & that is how I got hooked up with Chris at Sears. My neighbor could not say enough good things about Sears & after my experience I would agree 1000%. It's always good when you find a good quality honest company to work with- not that most have garage door needs on regular basis but occasionally something can happen like a spring break etc. but at least now I don't have to hunt for a co. & by the way- my new doors have are guaranteed. I told Chris in my neighborhood that when one neighbor does an improvement others start thinking about doing the same thing- the doors were just put in yesterday and already had several neighbors inquiring about the doors and who did the work- one neighbor at night even pulled his car in the driveway so he could see the doors better with his headlights and mentioned he was thinking about doing something with his doors. I highly recommend if you have garage door needs give Chris a call!