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    Coastal Family Practice

    5.0 (3 reviews)
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    4 years ago

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    Wilmington Internal Medicine

    Wilmington Internal Medicine

    3.1
    (13 reviews)
    0.4 mi

    Physicians and nurses: 5 stars Everything else: 1 star…read more Front office folks clearly hate their jobs and take out their misery on every person who walks through the door. I observed this as I waited over 2hrs to be seen despite having scheduled my appointment 2 months previously. So, if you're looking for an outstanding physician and willing to endure a good amount of bullshit to see one, then this is the place for you. P.S. I've been a patient here for over 5 years. None of this is new.

    1 star for the horrible office staff. Michelle and Jackie are a complete mess and lack customer…read moreservice,if she doesn't like your questions she will hang up on you. She hung up on me and a licensed insurance agent. Michelle and Jackie are both discriminating against others who purchased their insurance via the Marketplace!! They don't realize that some employers purchase their plans via the Marketplace. Dr. Foxall site indicates it takes Blue Cross plans namely Blue Advantage the plan I have. I called to make my yearly appointment for a physical. Spoke with both Michelle and Jackie. They both first asked me to tell them the name on top of the card, they did not need the subscriber number or group number just the name. They both asked me where I purchased my insurance. This is when they told me I could not see my doctor because I bought insurance from the Marketplace and they do NOT accept it. I said to them, why does it matter where I purchased my insurance your website clearly states you accept Blue Advantage. Bad office. They are terrible. I hope the doctor is unaware and isn't encouraging it. I hope the licensing agency looks into these two employees because they are discriminating against us.

    Coastal Internal Medicine

    Coastal Internal Medicine

    3.3
    (12 reviews)
    0.4 mi
    Established in 1996
    Free estimates

    I recently moved to Wilmington, and I'm looking for an internist. I called Coastal Internal…read moreMedicine (CIM) and asked to speak to someone about the practice. I was transferred to Jane who identified herself as the front desk person. I asked about the number of medical staff in the practice, and how referrals are handled. Jane wasn't friendly and treated me as if she didn't understand why I would be asking questions about the practice. I asked to schedule an appointment, and Jane told me someone would call me on Monday (it was Friday) to schedule an appointment. I asked if I could make an appointment right then, and she said, "No." I never received a call from CIM. Based on other reviews found on Yelp, and my experience with CIM, I suggest finding another more reliable medical practice.

    Unsafe Medical Advice and Lack of Compassion for Senior Care…read more I am writing this to caution other caregivers managing complex medical needs for senior parents. My mother was a patient at this practice, and the experience was deeply concerning. The Medical Advice: When I sought guidance with Jennifer Miller on how to safely wean my mother off a psychiatric medication (Cymbalta) that was causing extreme issues, the provider's advice was to stop it abruptly ("cold-turkey"). I was told to simply "let her go through withdrawals" and take her to the ER for an IV if she began vomiting or became dehydrated. As an advocate for my senior mother, I knew this was unsafe and unacceptable advice. My request to use a slow, compounded tapering method was completely ignored. The Outcome: I had to seek outside specialist care to find a safe path forward. After finding a new care team that supported the slow, compounded taper I had researched, my mother is doing significantly better. The extreme "crash and burn" cycles she was experiencing have stopped, and she is much more alert and present than she has been in months. The Office Environment: The lack of professionalism from Jennifer Miller's nurse was also a major issue. While trying to resolve a critical prescription delay for a medication my mother needs to eat (due to an esophageal condition), I was met with sarcasm and told, "We have other patients." My private concerns were repeated within earshot of others in the office, which was completely unprofessional and dismissive. Final Thought: If you have a loved one with sensitive or complex needs, please be your own advocate. We have moved to a new primary care physician and a psychiatrist who actually listen. My mother is finally in safe hands, no thanks to this practice.

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    Catherine Daum, MD

    Catherine Daum, MD

    3.0
    (2 reviews)
    1.7 mi

    I have been a patient of Dr Daum for many years thru many illnesses and traumatic events in my life…read moreAnd life stages. I feel secure in her professionalism, knowledge, and skill and her ability to advise and explain my health care choices to me. I trust her and dr. Daum sees me as a person/patient and cares. That means everything to me! Thank you Dr. Daum.

    She should be ASHAMED of herself to call herself a doctor!!!! Do NOT schedule any appointment with…read morethis woman. I have been a patient of Wilmington Health for the last year and needed to be seen by a doctor by internal medicine for the first time for a matter that was urgent. Her nurse and her knew I had not been seen by her before. They scheduled my appointment for two weeks out as a virtual visit that I specifically waited for so I could be seen by a doctor instead of physician assistant. 1 1/2 minutes before my virtual visit after I already had confirmed my appointment THREE separate times and already was in the waiting room on camera to talk to the doctor, they called me and told me Dr Daum was choosing to cancel my appointment since her nurse forgot to send me the paperwork to fill out in advance and they did not want to send me it over email so I could fill it out quickly. I told them I was in pain and had been suffering and waiting for two weeks and was already in the meeting! They said they would do nothing for me and my appointment was cancelled and Dr Daum refused to see me. Their mistake on providing me the paperwork to fill out and she REFUSED to help me or see me for my scheduled appointment. She would not even speak with me on the phone when I asked her nurse to please let me talk to the doctor. She is a DISGRACE of a doctor and I'll be making sure everyone in Wilmington stays clear of her. What a selfish woman!

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    Catherine Daum, MD
    Catherine Daum, MD
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    Coastal Family Practice - internalmed - Updated July 2026

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