We are only one night into what was supposed to be a relaxing resort stay, and it has already been…read moreone of the most frustrating hotel experiences we've ever had. From the moment we checked into our room, there were multiple leaks coming from the ceiling while we checked in and the ceiling of the elevators, creating an unacceptable and uncomfortable environment. To make matters worse, both the shower and sink water smelled strongly of sewage, making basic hygiene unpleasant and concerning. No one was able to shower, brush their teeth or even drink water. We were patient and understanding, giving the hotel ample opportunity to address the issues. They sent a random maintenance man to come "clean the drains" and acted dismissive and bothered by our request. By 10:00 AM, after the problems persisted, we requested a room change. Instead of taking immediate action, we were repeatedly told someone would call us back with an update. Those calls never came. We were forced to continuously follow up ourselves just to get information. By 4pm, they FINALLY told us that our room would be ready within 15 minutes. The replacement room is also a disappointment. We paid extra for a larger room with a specific view and bathtubs, yet the room we were moved to is noticeably smaller and does not match what we originally purchased. We essentially paid a premium for accommodations we no longer have. The customer service throughout this experience has been shockingly poor. After finally arranging a room transfer, the front desk informed us we had one hour to vacate our original room. Then, with ten minutes still remaining before that deadline, we were threatened that the transfer would be canceled because we were "not moving quickly enough." The complete lack of empathy, professionalism, and basic courtesy was astounding. So we were allowed to wait all day for them to rectify the situation but we only had less than an hour at ANY given time to get out when it best suited them? Not to mention, the workers walked into our room without knocking and walked in on us changing and gathering our belongings which is a huge violation. What makes this even more disappointing is that our group has provided this property with multiple room bookings and approximately 10 guests during our stays. Despite being loyal customers and remaining respectful throughout this ordeal, we were treated as though our concerns were an inconvenience. Between the leaking ceilings, sewage-smelling water, unexplained extra charges at the pool bar, failure to communicate, downgrade in accommodations, and hostile customer service, this resort has demonstrated a complete disregard for guest satisfaction. We will not be returning, and based on this experience, I cannot recommend this property to anyone. There are far too many resorts that value their guests to spend your money at one that clearly does not. What's ironic is that this place has so much potential of being amazing. Most of the staff is great, but solely MANAGEMENT needs a refresher on what the hospitality business entails. Especially Imelda.

Stayed for 2 nights without any issues with room or staff. The only downside is the long walk to…read morethe parking lot from room and vise versa.

I love these beach houses. First off, the people who own the company, Michael and Barbara Gonzalez,…read moreare the sweetest people on the planet. They make sure you have everything you need to make your stay the most enjoyable and comfortable. They're also just nice people to anyone and everyone! Secondly, there are several locations to choose from that can put up to 10 people. All locations are maybe a block from the beach if that! Lastly, these are by far some of the most affordable places on the island for the amount of space and luxury you'll get staying there!! These will be the only people we rent from on the island from now on!!

From the owner: We rent beach houses located close to the beach on South Padre Island, Texas, short term and long…read moreterm apartments which are close to the beach.

This company doesn't post reviews of stays if they're under 4 stars. Red flag already. We stayed in…read moreSeville 101, it is missing furniture from pictures and the fixtures are old and missing stoppers on sinks and tubs. We emailed them on our stay twice and they ignored both. I would not recommend this rental company.

Easy to find information amd book. Accurate description and pictures. Great property managementread more

SPI Rentals did an EXCELLENT job getting me a great condo for January and February on the island…read more Their service was perfect! extra special thank you's to Claudia, Marina, Jasmine, Chloe, Diana and Tabitha for the kindness, friendliness and helpfulness you showed me throughout my stay. See you next year!!

I am extremely disappointed with how this situation has been handled. We booked this property…read morethrough Airbnb, paid our $2,500 deposit, and secured what we believed was the perfect home for our group months in advance. Now, after all this time, SPI has informed us that the property was incorrectly priced and they will not honor our reservation. Instead, they are asking for an additional $3,500 or offering to move us into a three-bedroom property located off the beach--which is not suitable for our group of 14 guests. While they have offered to refund our deposit, this does not make up for the inconvenience, stress, and lack of accountability. This situation reflects a serious lack of professionalism and reliability on the part of SPI, and it is equally frustrating that Airbnb has not provided meaningful support or resolution. We booked in good faith and expected the same in return. Unfortunately, this experience has been incredibly disappointing.

Its been 2 Years since i came to the island,So i wasn't expecting any different thing since i was…read morein about the same area. But i saw the experience Fun, I was more at sea than last time but pool time was more less the same. Came with some friends And my parents but my friends were in building 1 i was in building 3. No difference right? Well not really i mean like they got some plastic shovels and buckets and i dint but i guess that depends on their owner but still i had to go buy my own shovel but still i had a good time pool wasn't too busy there were a few times i saw it sorta full but i was in my room sooo meh.

My family and I rented a condo here for the weekend. The buildings and grounds are a little older…read morebut well maintained. There are two pools and a hot tub. These sit right on the beach. I like the keypad gate for entry. Makes me feel safer. I would stay here again and I would recommend this place for families. It is on a quieter stretch if the beach and when we where at the pool is was mainly families swimming and all the kids seemed to be well behaved (even mine thankfully)! Choose this over the pricier hotels on the island! We booked our condo through Service 24;however, you can book a condo here through other agencies. Parking was not an issue! It is Three stars and not four because the place is slightly older.

I can't say enough good things about Karyn and her lovely beachside condo!…read more I'll tell you everything that I always want to know about a private home rental: *The condo was clean. No funky smells, linens were fresh and of excellent quality. Pillows smell fresh, were plump, and there were a generous amount for each sleeper. Beds were sturdy and very, very comfortable. *Ample towels, also of excellent quality. Not threadbare or skimpy. *Very close to the elevator, and there was plenty of parking nearby. *There is a toaster, a microwave, and a big fridge with ice maker. The kitchen is fully equipped to make a meal. *The dining table is large and sturdy. We spent many hours playing games with the playing cards provided in the drawer near the TV. *The A/C is strong and cold. *Close to restaurants, and a 2 minute walk to the pools and beach. *Enormous balcony with different seating options. *The whole condo is well-appointed and very homey. I cannot think of one need that we had all week that wasn't met, and I wouldn't hesitate to recommend it to anyone.

From the owner: Our luxurious, penthouse, beachfront, 3 bedroom condo has fabulous views of the ocean from the…read moreoversized balcony as well as from almost room! We provide everything you would need for a vacation on the beach! Boogie boards, beach towels as well as a fully stocked kitchen!

Stayed for a business trip. Its an easy 50 minute trip into Harlingen and 35min to Brownsville…read more The condo was well maintained with 2 designated parking areas. It only a good stone throw away from the sand. Some bars and restaurants within walking distance or your can rent a golf cart from local retailers in the area. Everything is included in the kitchen and living areas needed for a getaway. The only thing missing were hair dryers in the bathroom and some cosmetic, and light cleaning needed from the housekeeping team. The property management team is impressive, extremely helpful, and attentive to your needs prior and during your reservation.

I hesitated recommending this place because I dont want people to find out about it. We have…read moretraveled to SPI for years and stayed at many different places. This was by far the best. Very, very clean. Upscale decor in the rooms. I felt like I was at home. large, clean pool with very nice outdoor kitchen area. Good location on the island with easy access to the Beach. I cant say enough about this place. When we go back to SPI we are definitely staying at San Andres

We stayed 3 nights in this nice small condo resort and enjoyed it very much! The condo is gated…read moreand had plenty of parking for both our cars. One of the cars was in covered parking which was a wonderful convenience. Upon arriving we also quickly located some carts to help with loading and unloading our baggage. Our condo was well kept, comfortable, and clean. In fact, we were most impressed with the cleanliness of the entire condo resort. We noticed the pool getting a cleaning each morning, and the walkways were always free of debris and sand. The wash station from the beach was a joy with warmish water and a good power spray that was easy to use and thus everyone took lots of care. Finally, the balcony overlooking the pool (which was shaded most of the day) and beach was the most enjoyable place. We will definitely come back to this wonderful condo in the future.

We (two couples) shared a 5th floor, 3 bedroom apartment. Great view. Nice balcony with a high top…read moretable and several Adirondack chairs. By-and-large, a great property, though small things - cracked caulking in bathrooms, etc. Grounds were meticulously cleaned and groomed. We haven't stayed at other South Padre properties so we don't have anything to compare but would likely stay there again.

I stayed on the 7th floor and had a beautiful view. Construction is going on but it wasn't a…read moreproblem. The beach is a 5-minute walk (if that) from the condos. There is a deck by the beach for guests that has chairs, tables, umbrellas, and a shower/wash-off spot. They did have 2 containers of soap to get the tar/oil off your feet, but both were completely empty, so that was a bit of a nuisance, and some shoes got ruined. The pool and BBQ area were nice and clean. I saw workers cleaning the pool each morning that I was there. All three nights, there was a fireworks show around 9ish. I don't know if that's a nightly thing, but it was lovely. Okay.. $80 for additional cars, I understand there isn't a lot of parking space but only being able to have 2 cars, even if they aren't staying is wild, it was a hassle to be able to get my whole group together in one place to meet up to discuss plans/hang (some of my party stayed at a hotel next door). We ended up getting a golf cart for a few hrs because you can park that without having to pay (if it's not overnight). The body wash/shampoo/conditioner was out in ALL 3 bathrooms. The faucet in the shower was so loose I was scared if I touched it too hard it would come right off, same with shower curtain rod. The towel holder in the bathroom I was in popped right off when I was drying my hands. Overall I feel like the bathrooms could have been cleaner and could definitely benefit from some upgrades. Covers on the bed are thin so if you are cold-natured I would definitely bring a cover from home. Baseboards in the master bedroom were all messed up, not a problem just an eyesore. WiFi was trash but it usually is in public places like that so didn't bother me much. Overall for the price, some things need upgrades, and staff can be more mindful of making sure things are filled and clean for the next guest. All that being said, I would probably stay here again.

The bad outweighs the good. Texas Vacation rentals did a great job. These is the company that owns…read morethe condo in the Solare building. $75 plus tax for parking. Rude staff (Bella the alleged manager) was horrible and argued with several guests including my guests. Unprofessional and condescending. The parking lot attendants are ridiculous and test people as if they are beneath them. The staff needs to go! The place is less than clean, hallways smell. Luggage carts are old and dirty. Cleaning staff standing around gossiping about Bella the "manager". Can't get a hold of anyone on the weekends of there is a building problem. BBQ pits were dirty and they charge a fee to use them! Whoever maintains the pool and lawn does a fantastic job! This place is worn and dated but even that can be overlooked if they treated their guests right.

We went through Furcron to rent our Gulfpoint Condo. I wasn't happy with their customer service…read more First, they require you to pick up the keys and pay between 3 and 5pm. That's very difficult to gauge after a 6-hour driving trip. If you arrived outside of that time frame, they would charge $50 for lateness! They also decided to tell my sister on the drive there that she would need to pay in cash!! WHAT!?! The website says they took credit cards and charged an administrative fee of 5%. But suddenly, they wanted cash only. Absurd. So much for being customer-oriented....

Condo is always beautiful however the customer service takes away from everything else. Seriously…read morethe rudest people I have ever met in my whole life. If you're going to work customer service maybe try being at least a little decent.