This company is BS. They rented me a house with cockroaches. They even admitted it, but they called…read morethem Palmetto bugs. Prior to finding the bugs outside I squished 2 in the house, I was a little weirded out but decided to roll with it. After looking around the house it was dirty, the counters were sticky, dishes that were dirty were in the silverware drawer, plates in the cabinet were dirty. The pot holders looked like they had never been washed. When we saw the multitude of roaches outside we bolted, before we even unpacked. The Cool Story home needs an exterminator. Heck maybe the entire company needs an exterminator to put it out of everyone's misery. So disappointed The company has declined my refund....... Frickin' cockroaches carry at least 66 different diseases. Go do some research.

We arrived at the house and everything REEKED OF DOG PEE. We went room to room and noticed a dog…read morehad peed on just about every single rug it was DISGUSTING! We contacted them and the next day The company offered to have the house cleaned AGAIN and sent over the same ladies who failed to clean it correctly the first time. They advised me that "the prior guest was a 2 week stay with a dog (who apparently peed all over) and they spent over 4 hours in the home trying their best to remedy what they could on the Sunday turn after the guest checked out to make it as ready as possible for you. The rolled up rugs in the kitchen was accidentally left behind by the inspector, who was absolutely mortified she forgot it when we asked her about it." (Rugs that were covered in pee and also left other rugs around the home with pee on them) They also sent over a maintenance person to clear out the COMPLETELY unusable fenced in dog area that was covered in weeds and pickers. Also almost every fence post is worn/unnailed and the dogs push them aside and can go in and out. (So not fenced in) LASTLY when I asked them what the owner said regarding compensation they stated they can only reimburse me $470 which is ONE nights stay. We had cockroaches and an infestation of ants because none of the windows or doors seal. I went back and looked at the photos online that I looked at before renting the house. THEY WERE ALMOST UNRECOGNIZABLE ! It seems they used photos from years ago when someone actually took care of the house and still promoted the house as being updated 2024. Will never use ACCESS REALTY AGAIN OR STAY HERE!!!

Very Professional and hopeful. I have rented from Ward's for many years and have had great…read moreexperiences.

have been vacationing in Topsail for over 20 years, and unfortunately this home, rented through…read moreWard Realty, did not meet our expectations. The standard checkout time is 10:00 a.m. and check-in is 3:00 p.m. We received a notification that the home was ready for check-in at noon, which meant there were only about two hours between the previous guests checking out and our arrival. Based on the condition of the home, it appeared the cleaning was rushed. (We did not ask for an earlier check in). There were stains on the walls, carpet, and baseboards. The floors were dusty and sticky in several areas, and the overall cleanliness fell well below what we expected. Outside, the picnic table was unstable, and the front porch railing was noticeably loose. We were uncomfortable using the porch because it did not feel secure. The photos of the listing are also not accurate of the current state of the property. The furniture is not the same. The listing does not reflect what you are truly renting. (Fun n the Sun) Overall, the property appears to be in need of both a thorough deep cleaning and some maintenance and updates. This is now the second time our family has rented from Ward Realty (last February) and the property was dirty and not as advertised. So much so that my parents had to ask for a replacement sofa because of how bad of shape the furniture was in. My parents left a negative review about this property as well but it was not posted on the listing. Which is unethical. We went multiple times throughout the year at Topsail, we will never rent from Ward Realty again. We have always had positive experiences vacationing in Topsail, so this stay was disappointing. Given Ward Realty's reputation, we expected the property to be in much better condition.

As first-time home buyers my wife and I could not have been any more pleased by and thankful for…read moreKira and all of her help! As potentially scary as buying a new home could be, our experience will be remembered as a good one. She was great at finding homes that met our stated needs, and also found a few recommendations that were similar that we may not have otherwise considered. Kira was always within easy reach, and I was never left wondering, "did she get my email?" or "did she get my voicemail"? We were never left feeling out of the loop, or floating in limbo with any of our questions or concerns. We went from wanting to buy a home, to wanting to rent a home, and finally back to buying...and she took it all in stride (presumably wondering in which direction our tornado was going to turn next). When it came time to sort out paperwork, it was a breeze. It's amazing how easy it was...lots of forms to sign, but still much easier and less anxiety inducing than taking a driving test at the DMV. Any questions were quickly and expertly answered. The office itself was nicely appointed, and unlike some other agencies I visited in the area, seem to be staffed by people who actually like their job and take pride in their work. Everyone was friendly and helpful, offering assistance and generally making me feel welcome while I was there. If you're looking for a new home, please do yourself a favor and get in touch with Kira!

Kira is really on top of things...she is so awesome and, in my experience dealing with Coldwell…read moreBanker Seacoast, is the BEST agent around. She always answers her phone, returns emails in a matter of minutes, and is willing to meet you at her office. Highly recommend.

While my family enjoyed Topsail beach and our time spent on the beach, we will never use Island…read moreReal Estate again nor stay in the property "Eastern Sails" on North Topsail. We arrived on Saturday a quarter before check-in and parked at a public beach access near the rental property to take a walk up the beach to stretch our legs and wait. Walking in front on the property we noticed that the roof was being fixed on the entire property. We had no idea that the rental had received any damage from the recent storm, so we called Island Real Estate to check in with them and to see if this was going to be an issue with our stay. We were told that the construction crew should be about finished and that it wouldn't affect our stay. Shortly after, we received our confirmation to check in at our place. Not only did we not have a place to park, as the construction crew had parked a large dumpster and truck in our designated parking, but we also found our front deck to be completely covered in piles of sand, the trash cans still full of trash, and the construction crew still working on the roof. We again called the rental office to ask for these issues to be taken care of and they said they would have to call the owner. We never heard back from anyone until almost 6:00 pm. (3 hours after checking in) when the owner of the property showed up to clean off the porch. The porch was cleaned off, but we were left with the trash canisters full of trash and when the roofing company did leave for the day, they left their large dumpster and truck in our designated parking under the house. We called the rental office on Sunday and sent an e-mail asking if the roofing company could move the dumpster and truck so we could easily unload our belongings, as I was 30 weeks pregnant during our stay, we did not hear back from anyone until we again had to call on Monday when the roofing company showed back up and continued to work from 9:00 am till 8:00 pm. That day. The construction crew was very loud and it was impossible for us to put our toddler down for a nap. While replacing the roofing the workers threw their trash, shingles, nails, and swept sand and debris from the roof onto our deck/beach access all day. We were unable to safely access to the beach for that day. When they continued to work past 6:00 pm, we found the noise to be so unbearable we had to leave the property to find a quiet place for dinner. Upon returning at 8:00 pm, we found the roofing company still working. At this point, our toddler was beyond ready for bed, so we asked the roofing company to leave immediately and again called Island Real Estate. At this time, we greatly expressed how upset we had been with our stay and how inconvenienced we had been. We asked that the deck/beach access be cleaned up immediately, as it was riddled with nails from the roofing company as was the carport, which they finally removed their dumpster and truck from. We were unable to safely use the parking or the beach access due to the number of nails left behind. We also asked that we be compensated for the many inconveniences we had had since arriving for our vacation. By noon on Tuesday we had not heard back from anyone about the property being cleaned up so we could safely use the driveway and deck. Again, we called the real estate office and were told that they would immediately contact the owners. An hour later, we had not received word from anyone, so we called back. This continued every day of our trip. Eventually, my husband had to spend over an hour sweeping the piles of debris on our deck and picking up nails on the porches and access, so we could safely use them. The real estate office NEVER once reached out to us to take care of any of these issues. Every day, we had to first contact them for them to initiate anything being done. The owner never contacted us, nor cleaned up the rental property during our stay. At this point, we have checked out and no one has reached out to apologize or to offer any compensation for our terrible experience at this rental.

They say they will reimburse for buying a DVD player since the cottage did not have one. Lie number…read moreone. Don't rent near or at "clydes dream" . You will only enjoy noise and no privacy with a local living beside that cottage. Enjoy lawn mower going in your yard daily, when grass does not need cutting. If July 4th week, enjoy big tent put beside cottage with lots of noise and cars coming and going. Then when u check out a day early , expect a call when u r back home asking u to vacate the cottage. Never will rent from then again and will make sure to post this on other sites.

When I put a deposit on a vacation rental in good faith that it would be available for my week, I…read moretrusted Century 21 to honor that. When I called this office prior to my stay, they informed me that the home was being handled by a different realty company and that I'd be contacted. I was never contacted so I began calling century 21 looking for answers as to the status of my deposit and future payments toward the rental. I called and called and called. Amazingly, the owner and rental manager were IN MEETINGS FOR TWO STRAIGHT DAYS AND WOULD NOT RETURN MY CALLS. I took matters into my own hands, found that Wards Realty had the listing but were never told about my rental agreement. Wards tried to help us by finding another rental property and absorbing my lost deposit which Century 21 decided to KEEP for office expenses and commission. Have you ever? This company will not last with that lack of customer courtesy, care, or concern. My vacation, my money, my business meant nothing to them. I vowed to warn everyone of their practices. BEWARE **although the owner/broker responded to this review, it's unfortunate that he missed the point. Of course things happen that might interrupt a smootH rental. The real integrity would have shown itself in honest/upfront answers to our queStions beginning in November when we first inquired, and a more immediate response to dozens of calls in December and January, and a refund of all of our deposit since none of the changes were our fault. And please: don't blame No Carolina real estate laws on that because we know that's not the truth either. If you're just another unsavory realtor, what's the point of using your office for anything?? Character and business integrity, and maybe a little fake sincerity mean a heck of a lot more than a silly rental transaction. I hope my experience with you guides others in their realtor choices.

Beware, if you use this company for a winter rental you will be paying a lot to clean the cottage,…read morecarpets and upholstery when you leave. The place we rented was not clean when we got it. pretty sure they did not have it cleaned after being rented out all summer. They did suggest we get estimates from a few cleaning companies so we would know the charges(which I did). At the end of our lease we were told we could only choose from their two approved cleaning companies and only one carpet cleaner. We had to be out of the house before the end of our lease so the cleaners could get in before the weekly rentals started. We ended up paying ~$1000 for cleaning the place.