The workers are really helpful. They have a really nice selection of trucks, they helped me get an…read moreapproval with challanging credit. 1000000/10

10/10 experience as first time buyer I was able to choose what I wanted and also I got in and out…read morequick and simple and was well taken care of by Kenya and her team was very helpful.

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Very disappointed in the service I received on 10/15. It seems the building has gotten nicer, but…read morethe service has gotten worse. This was my 2nd visit to the new building. The technician never sent the usual video of the service being done on my vehicle. I never received ANY text messages that they usually send regarding results/recommendations, etc., and the wait was over 3 hours for my 15,000 mile check up - and I arrived early. Today, my air conditioning is making an unfamiliar noise.. Wonder if it's because of the MOA Oil Fortfier that was suggested I get because the vehicle burns lots of oil ‍ Stay tuned.. I'm taking her back next Wednesday.

I'm so glad I contacted this dealership -- they matched my needs 100%. I had a specific car in…read moremind, shared exactly what I wanted, and to my surprise they told me, "We have it." I didn't hesitate to drive 6 hours to get my dream car, and when I arrived, I was even more impressed. The car was absolutely perfect -- even better than expected. I want to thank the entire team for their 5-star assistance, support, and patience throughout the process. In the future, I will only recommend Mike and his team. Thank you so much!

I had an awful experience with one of their salespeople, and after bringing my concerns to the…read moreowner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them.

Service Center - smaller waiting area compared to other dealerships ... they do have a separate…read morequieter room for working. They have a Keurig machine with Starbucks coffee and teas, and some snacks. This particular location doesn't have special promos/loyalty program like Jackson Acura ... they said they do quarterly coupon mailers, and there are may be coupons on their website. Heads-up ... they tag an extra 3% "technology fee" if you pay by credit card, but no fees if you use a debit card ... boo.

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

My experience with Univeral Cars was epic. They really went over and above to make sure that the…read morecar I choose was going to be a good fit for me. My sales person was Mr. Daniel, he was very attentive to what i was looking for. I have to say this was by far the best car experience I have ever had. The car was great price for me. I would recommend them to anyone I Know that is in the market for a car. Thank you Daniel !!!!!!

DANGEROUS BUSINESS - PLEASE DON'T GO HERE…read more My boyfriend and I were looking for a Ram Promaster to renovate into a camper van. We're from the Midwest, and we were searching ALL across the United States for one that would be a good fit. We found one online, listed by One and Only Motors that seemed to be a good fit. On Google they had good reviews, so we called to inquire about it. At first they said in order to reserve it we'd have to put down a 50% deposit ($7,500). Since we were in Iowa at the time, they told us to wire it to them. We said we wouldn't have that money until our loan was approved, so they quickly changed the number to $1,500 instead. They said the deposit was completely refundable (we have emails from them saying so). We thought it was strange, but naively we trusted the reviews and sent them the deposit. Once our loan was approved, we drove 24 freaking hours from Iowa to Atlanta to pick it up. We showed up and everyone was really friendly to us. They showed us the van, and we asked if we could drive it to an auto shop to get it checked out. They said that was fine, so we did, and that's where everything went downhill. They'd lied about the year of the van, they'd tampered with the mileage, and they'd hidden that the transmission was completely shot. The repairs would be (at least) $10,000 just to make the van functional. We drove back to One and Only Motors feeling furious. We told them we didn't want the van and we wanted our deposit back - we just wanted to go home. They told us we couldn't have the money back. They said we could put it toward a different vehicle, but that was it. Essentially, they'd lied and stolen $1,500 from us. We were terrified, hopeless, and trapped. We were begging for our money back, but everyone there got very shady very fast. The man speaking to us was threatening, called me a b*tch and refused to return to us even a portion of the deposit. It was horrifying. We called the police and they arrived shortly to meet us in the parking lot. We filed a domestic dispute, and contacted our bank through which we'd wired them the money. Essentially, all we could do was go home and hope our bank would settle the issue. Thankfully, about two months later we received a call from One and Only Motors and found that our bank's lawyers had spoken to them and threatened a law suit. For that reason, One and Only Motors sent us our check in the mail and we got our money back. I don't think most of their customers are that lucky. They prey on low-income individuals who are looking for affordable vehicles, and instead of helping them, they scam them out of their money and put them in danger by selling them an unsafe and improperly advertised vehicle. DONT GO HERE, PLEASE. This place is an absolute nightmare.

DONT DO IT!!!! If I could rate them a negative 5 I would!…read moreTerrible place to go. They sold me a car that leaked gasoline and had transmission issues. I noticed both issues the day after I got the truck home . They offered to fix the gas tank at their mechanic shop. The mechanics patched a leaky gas tank !!! Can you imagine. Drove it home again SAME ISSUES. After going to their mechanic twice I decided to get if fixed myself before something bad happened. There is so much more to this horrible experience.The owners are trashy and talk to you with extreme disrespect. I wouldn't advise anyone to go here !!!!!

Not only did Rey alleviate any fear about my purchase, but he made it so very easy and reassured me…read moreof the quality of my purchase. He communicated well (it is a small enterprise), and always made sure that I had all the accessories that came with the car. Most importantly, he made sure that if there were any issues, I should reach out to him. An easy and satisfying transaction for which I am grateful.

I bought a LR4. It was a problem from the beginning. Buyer beware. Run away quickly. There was too…read moremany issues to try to put in this post, but do not let the nice"luxury" reel you in, mechanical problems galore... as is. No warranty

The only good part was the sales process. Jason was great…read more Since then I bought the car 8 days ago: - all kinds of sensors started going off, car became very shaky - it's been in the shop 5 of the 7 days I've owned it. - can't get a manager to call me back. Left 4 voicemails for managers. - the replacement car is far less quality than the one I bought. Thanks goodness for the lady from the service shop - she has been nice and helpful. But it's taking too long to fix issues with a brand new car. Very frustrating.

I thought Cadillac is suppose to be luxury. I have dealt with some many issues with the specific…read morebusiness . My wheel bearing keeps going bad after Cadillac already has fixed it three times. Everytime I go to this facility it's always a bad experience. When I first got my vehicle they told me they have to fix a couple things and shouldn't take that long I ended up being there all day from the time it opened to close. Another time I went up there to get my car looked at they told me I didn't have the warranty to get it fixed so I went back up there to get my vehicle and they told me they couldn't locate my vehicle and made me come out of pocket just to get a rental car . I will never again purchase a Cadillac because Jim Ellis company has put a bad taste in my mouth .