I was recommended to CarMax for selling my 2017 Kia. Fred & Drew at the Chamblee GA location were…read morefriendly, professional and explained every step of the process of selling my vehicle to them. The price offered was more than reasonable and, though I had 7 days to think over the offer, I chose to accept it same day. Within 30 minutes from the time I entered the store, I was out, check in hand. Definitely recommend CarMax for no-hassle car selling and extremely reasonable offers.

We recently sold my much-loved 2012 Prius to this place. What a simple, amazing way to sell a used…read morecar! Easy, online processing, fast scheduling, quick in and out at the store a couple of days later with a check. And they are less than a mile from marta so you can easily get home.

I had a great experience with the entire team at Gravity in Atlanta. Found the car I needed online…read moreand they helped get the deal done easily. Staff was honest, forthright and clear, proactive, and a pleasure to work with. This experience completely redeemed my faith in car dealerships after a terrible experience with another dealer. Drop by and let Mike, Ricky and Igor take care of you. I know I'll use them again.

I had an awful experience with one of their salespeople, and after bringing my concerns to the…read moreowner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them.

I would like to express my disappointment with my recent experience at this dealership…read more Initially, I was assured that the vehicle I purchased would be thoroughly detailed; unfortunately, this did not occur, and the car was delivered in an unsatisfactory, filthy condition. As a result, I had to hire an external company to detail the vehicle because it was unacceptable. I will be sharing images to illustrate this issue. Additionally, I was expecting a follow-up call from the service manager, Kristen King, but I never received any communication from her. I chose this dealership based on their advertised commitment to customer service, but my experience has not reflected that standard. The service advisor, Ron, who was assigned to my vehicle, also failed to respond to my inquiries regarding the work performed on my car. I was promised a return call that I have yet to receive. Overall, my experience has been far from satisfactory, and I would not recommend this dealership based on the lack of follow-through and consideration for customers.

I have been coming here for my regular maintenance for a while and never had any issues - you drive…read moreup and drop off your car while they take pictures, and they call or text you back within 2-3 hours. The people are generally friendly and have always been on time for me. I do think they charge a bit more for replacements if needed, but don't feel the prices are too high or that they are trying to replace what is not needed. They send video evidence of what they are trying to replace too, and confirm with you before doing. Cannot vouch for other services but have been enjoying my half yearly maintenance here!

I am not a fancy car owner, but I do know what I like. I talked with Stacey Walker, sales, and…read morebooked an appointment with him for the following day. He was attentive to my needs and what I was looking for, he was not pushy at all, he assisted with getting the best trade-in value and locating the car/color that I was looking for. He took the time to go through all of the "bells and whistles" on the car, and due to my lack-of-computer knowledge, this took some time, but he was patient and kind. I called back and asked for the stripes to be removed, and he told me to come right back and he got it done within minutes (it came with the particular color/make of the car I bought, but he had it removed). He has followed up and demonstrates true customer service. Stacey was terrific!

My service associate was Chadwick (or Chad) and was not helpful at all. I dropped off my car for…read morediagnostics at 10:30am and was told it would take a few hours, which is fine. Around 2pm, I received the full car report and I texted Chad saying I'd come back to the service area by 3pm. When I got there, Chad was nowhere to be found. Then moments later, he comes and says "oh I didn't know you were coming," even though I had texted him. After that he says, due to recall, they are checking my car and it'll take about 30 minutes. It's been well over an hour with no updates. Again, he's nowhere to be found. Later I found him and asked "any updates?" He says "nope" and literally walks away from me to help another customer. Super unprofessional, unresponsive and dismissive. Lastly, I was charged $429 just to diagnose a camera and door problem?! Ridiculous pricing.

What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I have purchased 4 cars in 5 years at Jim Ellis VW in Kennesaw - I am still waiting on my GAP…read morerefund check on the car i traded in over 90 days ago. I used the same dealership, same lender, same everything and still they will not release my GAP refund check. I can not in good faith refer friend and family to them any longer. I sent management emails explaining the situation and was told they would handle this immediately and still nothing. I have made 2 payments on the new car and still no GAP refund. I am disappointed after being a loyal customer that Jim Ellis can not keep the Jim Ellis Promise : Treat you like family Listen to your needs Respond adequately to your needs Exceed your expectations Do better Jim Ellis - You had a lifelong customer I hope you treat others better.. do better

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Very disappointed in the service I received on 10/15. It seems the building has gotten nicer, but…read morethe service has gotten worse. This was my 2nd visit to the new building. The technician never sent the usual video of the service being done on my vehicle. I never received ANY text messages that they usually send regarding results/recommendations, etc., and the wait was over 3 hours for my 15,000 mile check up - and I arrived early. Today, my air conditioning is making an unfamiliar noise.. Wonder if it's because of the MOA Oil Fortfier that was suggested I get because the vehicle burns lots of oil ‍ Stay tuned.. I'm taking her back next Wednesday.

We visited Audi Atlanta with the expectation of having to argue over price, etc. Gus, our…read moresalesman, was super easy to work with. He suggested that we look at several different Audi vehicles. We found one that we liked far more than the one we originally planned to buy. Gus worked a price that was far lower than other dealers we checked with. Absolutely great purchasing experience! I would recommend them to anyone. Added benefit, they have a great restaurant upstairs that offers a great lunch at a super price.

Pro staff. No games- wasted time at Audi Marietta - this team is much better and offers much better…read moredeals. My wife and I have bought 8 Audis- this is the only dealer I'll buy from now.

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

The location is great but the service I received was very unsettling. The service repair lady gave…read morea very dismissive vibe. She was more focused on what she wanted to do to my Vehicle versus the reason why I brought it there. I'm not sure how good she is at her job, but you guys are gonna lose a lot of business if they come across her. I'd rather travel to Cobb then be treated like that again TLX!

This is a review of the Service Department, not Sales Department at Ed Voyles Kia…read more I just bought a used Kia but it is under warranty so I brought it in to the nearest Kia Dealer -- after making an on-line reservation. Carlos, the service rep was excellent, warned me of possible delays, and kept me informed via text. The waiting room, was clean, quiet, comfortable and came with WiFi, coffee and spotless restrooms. The work was fine quicker than I expected. The warranty covered the repair and I had the wheels aligned at what seemed like a reasonable price. If only Ed Voyles were closer to my house I'd be a happy guy. Like all the dealerships, it's in the suburbs.

Wish I could give zero stars. Absolutely NIGHTMARE experience with Ed Voyles Kia. My 2022 Telluride…read morehas been in their service department THREE TIMES in the last month and a half for the same ongoing check-engine-light/fuel-injector issues, and the problem still has not been resolved. At this point, I have to seriously question the competence of the service department when they cannot properly diagnose or permanently repair the same issue after multiple attempts. I have paid for rental cars, rearranged my life around repeated service visits, and dealt with an incredible amount of stress and frustration. The communication throughout all three repairs has been horrible, leaving me constantly having to chase down answers about my own vehicle. The last time I picked up my car, I was told my vehicle had been "repaired" and that "nothing was wrong with it." I picked up my vehicle Friday evening and the check engine light was back on by Monday. The dealership also apparently considers covering the labor on yet another repair "goodwill assistance," despite the fact that this repair should have been properly addressed the first time. Sorry but a small discount after spending thousands upon thousands of dollars on an issue that should have been fixed the first time is not in any way helpful. They are literally just scam artists looking to make as much money as possible at the expense of their customers. And then, to top it all off, the service director purposefully HUNG UP on my husband while he was trying to discuss the situation. Completely unprofessional and unacceptable behavior from a man who is supposed to be the director of a service department and in a "customer service" role. Three service visits in six weeks. Multiple repairs. Rental car expenses. Repeated communication failures. A check engine light that is STILL on. And now a service director who hangs up on a customer? This experience has seriously made me question both the competence of this service department and whether I would ever recommend purchasing another Kia. If you are considering buying a Kia, do your research and think VERY carefully about the level of service and support you may receive when something goes wrong. I would NOT recommend Ed Voyles Kia to my worst enemy. Run away before you waste months of your life dealing with these people.

This dealership has made me switch up from driving way to Woodstock each time for my car service to…read morebeing right at home in Atlanta! They are better in ALL WAYS! Neat, clean dealership that offers loaner cars, which many other places don't do. I was very shocked at that because other places I've gone I would just be without a car. They greeted me promptly and were very professional , knowledgeable and kind. I went due to issues on my dash stating I needed to take my car in for service and I was able to book a drop off slot for the very next day. My agent was Andre Damon and he's on to of his game. Kind gentleman with knowledge about vehicles and timeframes. He kept me in the loop, updated and well informed about my vehicle, what it needed and timeframes for parts and labor with costs. He set up an uber to get me home and also assisted with setting up my loaner vehicle as well. Overall it was a great process with them and now this is the place I'll go for my vehicle over any place else. Thanks guys!

My review is for the sales department…read more Between Nicholas Cabral in sales and Brian in finance, I had a great car purchasing experience with the Hennessy team. Nick worked with me even when I couldn't physically come into the dealership as I was away on a work trip and needed to pick up the car as soon as I arrived back in town. He helped me do some of my paperwork on the front end so once I arrived at the dealership straight from the airport he had everything ready to go so I did not have to spend a lot of time waiting around. He also was willing to wait for me to come from the airport to get my car sale done. Thank you so much, I really appreciate you all.