Tommy and Harborside Cycle are the best! We were in Alpena on Saturday , visiting the area, and…read moredecided to do some cross country skiing. Not having any equipment with us, we found Harborside Cycle & Sport online. The Saturday hours were only 10 am until 2 pm. When we told Tommy that we wanted to go cross country skiing, but there was no way we would be back before the store closed. He was so nice. He gave us his cell phone number and told us to call him when we were back in town, he would meet us at the store. We were able to get a full day of skiing in without rushing. I will go there whenever I am in the area, for skiing or biking. Thank you again Tommy!

I spent 20 days riding my bicycle from my home near Boston MA to Alpena, MI, and then after a week…read moreon Grand Lake, I wanted to ship the bike home and use an airplane for the return trip. I made a call to Tom at Harborside, who seemed to be of the opinion that boxing a bike is not a trivial job. I liked that, because it wanted it done carefully. I arranged with Harborside Cycle that I would drop off on Saturday and that during the following week they would box and ship the bike. The handoff process on Saturday was very careful and deliberate. The workers in the shop made completely sure that they had multiple phone numbers for me and even for a second, emergency contact person -- they wanted to be sure the bike got to me no matter what! The bike was packed and shipped exactly when Tom predicted it would be. Unpacking it at home, I found that Harborside had painstakingly padded everyplace where two parts might have banged together, using zip ties to secure the padding as needed. They also had deftly used the special bike packing shields and pads that bike makers use when they box bikes. As it turned out, UPS treated this box pretty gently, but it was packed so well that it probably could have survived a lot of abuse.

Superb shop, quality stock & good prices. The shop owner is a great guy, very knowledgeable about…read morebikes & bike repair.

I took my dual sport in for a top end gasket replacement in early June. I still have not gotten the…read morebike back or is it finished.Today is Oct 2nd

The workers that I encountered at Mackinac Wheels Bike Store were super helpful and kind…read more They explained the whole process to me about how it works to rent bikes with them. I was not sure at first what to do since I was not sure how long I was going to be renting the bike for. They explained that you do not need to know how long you want to rent for it is all about when you come back. They asked additional questions like what routes did we plan on biking on the island. They can give you a different bike based on it you want to bike the hills in the center of the island or if you are going to just be biking around town or around the island. They also added on a basket complimentary! They have a tire pump if your tires get low and if anything goes wrong with your bike while you are renting from them you can give them a call and they will come to you. I definitely would recommend coming over here to rent a bike if it is close to where you are staying.

bikes went, wheels were round, had fun!…read more we went around pretty slow, quite a few people out even in a wednesday lol. we were certain that we could've beat the bike shop workers if we tried, they did not believe us, maybe we will have to come back and break their records

Had a great experience! The bikes were clean and well-maintained, so it was a nice, smooth ride…read morearound the island. Had no issues changing gears either direction. The staff were extremely helpful and informative! My wife had not ridden a bike in a really long time and the staff were really supportive in getting her confidence back up. And the faux flowers in the bike basket were such a cute addition - we had so many compliments about it from strangers as we were riding around. Will be using their bikes again when we come back!

This is one of the first bike rental places you see after arriving to the island so it's the…read moreperfect spot to jump in a bike right away! The staff were quick, efficient, super friendly, and kind! We were in and out of there like in 5 minutes. The girl that took care of us found the perfect bikes for us as well. I highly recommend this spot!

Outstanding from A to Z. If you know, then you know how tough it can be to get the right pair of…read morecross-country skis; so easy to get it wrong; so tricky to get it right. A couple of years ago I bought Rossignol X-ium "skin-skis" from Northbound, after a lot of discussion and a "test drive" to be sure 203cm was the answer and these specific skis were the key. Used these skis to finish ski marathons in Austria, Switzerland, Iceland, Estonia, Finland and Argentina...... Great staff; professionally-knowledgeable and expert tuners. Highly recommended.

Came in thinking about buying my first cross country skil package. Having never even been on cross…read morecountry skis, the people here were able to answer all of my questions, discuss recommended options, and guide me to the best fit. After receiving package and end of year discounts, I went ahead and purchased a Fischer ski package, and couldn't be happier. They put on the bindings, showed me a few things, and I even got out skiing that afternoon. Thanks for everything!

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

Even without seeing any recent reviews, we rented from here in late August. Their 1/2 day rate is…read morebetter than anyone else's. Bikes were good enough (8 speed). Service was prompt (we were there when they opened), they adjusted the seats upon our request. Their map was ok, but the one we picked up from another rental place (their brochure) was better. Check the prices of the various shops; they really do vary!

We always rent our bikes from this spot and they're great! If you haven't been to Mackinac Island,…read moreknow that no cars are allowed. If you want to get around, you'll either have to ride a carriage, walk, or rent a bike. There's an amazing trail that circles around the exterior of the island that boasts great views of Lake Michigan. Our favorite activity is always renting bikes and spending the day stopping at sites along that path and stopping for lunch. This bike team is always crowded, but they're always hustling and moving quickly. They adjust the seat for you and set you on your way. Enjoy!