For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience is always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI read more

Enter at your own risk. "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead. read more

Bahnhof Sport - Receipt Footer - Rafting/Kayaking Near Me - Petoskey, Michigan

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Tough boot fit (old man, big feet, bunions, rental boots unwearable. These folks saved me. Heat molded boots I bought. Best boot fit I've ever had!! Highly recommended ! read more

We rented 6 e-bikes yesterday and rode to Charlevoix. Round trip it is over 35 miles. They made sure we were totally set up. A few of our people couldn't make the trip back, meaning I had to make a rescue mission in our minivan and we were a few minutes late. Don and crew were so understanding. Never once did they act upset or annoyed. Thanks for the great experience. We are so glad we rented from a long lasting Petsoskey tradition instead of a new business. read more

Bahnhof Sport - Riding e-bikes up to Charlevoix on the Little Traverse Bay bike trail. - Rafting/Kayaking Near Me - Petoskey, Michigan

This place is the bomb dot com! The people working here are always SO kind and greet you when you walk in. They have everything from kayaks to skis and swimsuits to hiking gear for men, women and kids. They have name brands such as Patagonia and Merrill to new brands that we hadn't seen before. The best part is that if you come towards the beginning of August, they usually have a big tent sale in their parking lot with tons of winter coats, winter boots, sweaters, hiking boots and more. It's a great place to get a deal on high quality outdoors wear. They also rent bikes here! read more

We rented bikes for our family for a week from here, and had a wonderful experience, which we especially appreciated after another establishment in Harbor Springs unrepentantly claimed our reservation had been "cancelled," so we needed to find an alternative on the spot. The Bahnhof staff were professional, friendly, knowledgeable, and helpful. At one point my bike broke down while out in town, and they immediately sent a replacement. Bikes & equipment for adults and kids were in general great. Highly recommend! read more

Awesome! We arrived right about closing time, but we wanted to get a jump on our rentals for the next morning. Even though we were a couple minutes after the posted closing time, we were warmly welcomed. We were efficiently measured up and sized up and on our way with our rentals. Returning our rentals Monday morning was even easier! By the time we got the skies, poles, and boots carried inside, we were checked in and on our way. Friendly efficient service, high quality equipment, and very reasonable prices! Thanks @bahnhof ! You've gained a loyal customer and friend with our family! read more

Bahnhof Sport - Picking up our skis at Bahnhof Sport! - Rafting/Kayaking Near Me - Petoskey, Michigan

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I've never written a review for an experience I didn't have, but I am so impressed with the staff's integrity. We had two families with 3 tweens between us excited to kayak. The staff explained the weather conditions, why it might be a bit rough for our group, and showed us the launch site. We decided it would not be the ideal experience for our group of fairly inexperienced kayakers. The staff could have said nothing and rented the kayaks, but instead they did the right thing and as a result lost the sale. Sadly, we did not have another day to try out kayaking with them this trip. What a great business and staff and I hope to frequent their business in the future. read more

Drive up to ski and left my boots, helmet, gloves at home. The fine staff at Bahnhof set me up quickly with rental boots and all new helmet and gloves all at a springtime discount. Saving the trip. read more

I came to Gaylord with mostly jeans because not only do I not own snow pants, I think they're hideous. Alas, we found this perfect little sports store 30 min away, reminiscent of Oaken's Trading Post from "Frozen". They have a wide, very stylish selection, and a helpful and knowledgable staff. Luckily, they were having a sale, otherwise, I would've had to choose between freezing to death, or going broke to stay warm. read more

Locals favorite for their ridiculously knowledgeable staff & product selection. Snowboards, skis, kayaks, SUP's and rentals (bikes, kayaks & SUP's). A Petoskey tradition & "gotta see" if you are into outdoor fun. read more

We had forgotten our walking sticks back in Colorado and were on route for a few days of backpacking on isle Royale. The Bahnhof staff was so helpful and saved us by letting us purchase 2 pairs of ski poles from their rental stock. The lady had to go dig them out of storage as this was in June. Thank you ! read more

I've visited Bahnhof Sport twice so far this summer, and have received top notch service on both occasions. On my first stop, I was generally shopping the store and also inquiring about the recently installed Bear River Whitewater Park. I found that Bahnhof offered a good selection of outdoor products (apparel, footwear, etc.) and also had a nice selection of boats, bikes, and other hard goods and "big boy toys". I was specifically interested in their whitewater program, and found the staff to be very helpful and knowledgeable and they answered all of my (many) questions. After talking things over with them and walking the course at the whitewater park, I felt confident in my ability to get down the river safely. The following week I returned and rented a boat to take down the river. They offer inflatable "duckies" (read: beginners) - the NRS Bandit 1 if you care to know - for rent at $58 for three hours and that includes a helmet, paddle, PFD, and so forth. A hardshell boat is available for $68 for intermediate to expert paddlers and also includes helmet, paddle, PFD, and spray skirt. I used the Jackson Kayak Hero, a hardshell river runner/creeking boat and had an amazing time on the river! All of the equipment was in good shape, near new in many cases, and not just the cheap stuff. Paddles had nice fiberglass blades with a carbon shaft and handled well with minimalised flutter (Aquadbound Shreds and Splats were available). Spray skirt was an actual whitewater skirt and not one of the cheap-o recreational ones - it had a neoprene deck and sized tube, and the helmet was light and very protective - something from the ProTec line of products. Even though they just had two people on staff that day, they were still more than happy to transport the boat for me and also helped negotiate pick up and car ferrying. The staff were once again friendly and also very punctual. Got to meet the owner, Gary, and he was a great guy as well - shared a lot of knowledge with me. Overall, it was a great experience, both on the retail and rental side of things. Bahnhof went out of their way to make sure I was well equipped, comfortable, and on and off the river in a timely fashion. I will definitely be using them again in the future, and plan to try some of the other Jackson boats in their demo fleet. If you're looking to take advantage of water sport opportunities in this area, Bahnhof is unquestionably your number one resource. read more

What a great and friendly staff and store. We are in town on vacation and shifter broke on bicycle. Guy at store found one that would work and had it fixed in an hour on a Sunday morning. What a great experience! Love you guys and we will be back giving you all our business. Have a great summer! read more

Placed order online and later received an email that ski boots were "mis-tagged". Later to find out other ski boots were mis-tagged as well. I feel they did not want to honor a sale price online they had advertised. I was made aware after the order was processed and once I went back on the internet found the boots had increased in price. The customer service never attempted to make it right or apologize. All I ever received was excuses and not once was there an apology. This is in no way how someone should be treated in a family run business. This was disappointing to say the least and would not recommend purchases from this company since who knows what they have advertised is even in stock. read more

I visited Bahnhof Sports last weekend and was very disappointed in their service. I bought a bike seat 40 dollars and had to pay 6 Dollars for them to install it. before I was 2 miles down the road I had to adjust it twice, once the bar belowthe seat lowered to the lowerst it could go. Good thing I was not at a high speed! the second time the seat twisted when I got off it. I should have installed it my self. Lastly, I had to ask forthe original one back, I think they where going to keep it. read more

These guys are trying to intimidate me now after they completely screwed up my order and ripped me off. I am pursuing legal action against them. DO NOT SHOP HERE. They are complete JERKS. read more

Really nice people. Very helpful. The store has a ton of equipment too for biking, hiking and kayaking-wish we lived in the area. Great location to drop into the bay or they will help you get to Bear River. read more