Outstanding from A to Z. If you know, then you know how tough it can be to get the right pair of cross-country skis; so easy to get it wrong; so tricky to get it right. A couple of years ago I bought Rossignol X-ium "skin-skis" from Northbound, after a lot of discussion and a "test drive" to be sure 203cm was the answer and these specific skis were the key. Used these skis to finish ski marathons in Austria, Switzerland, Iceland, Estonia, Finland and Argentina...... Great staff; professionally-knowledgeable and expert tuners. Highly recommended. read more

Northbound Outfitters - Finishing Finland's 63km marathon....not fast, but I do Finish. - Outdoor Gear Near Me - Grayling, Michigan

Came in thinking about buying my first cross country skil package. Having never even been on cross country skis, the people here were able to answer all of my questions, discuss recommended options, and guide me to the best fit. After receiving package and end of year discounts, I went ahead and purchased a Fischer ski package, and couldn't be happier. They put on the bindings, showed me a few things, and I even got out skiing that afternoon. Thanks for everything! read more

Extremely knowledgeable staff. Friendly. Quality ski and bike tuneup, Great clothing selection.

No matter what I do to my Bikes or skis, they get me all fixed up and on my way. Have something for almost anything you can think to do outside. Fun place to stop in and check out. read more

These guys are awesome. Great work done right the first time. Very quick turn around. Reasonable rates. If you have something quick they will just take care of it while you wait. Highly recommended. read more

I needed work done on my mountain bike. I can do the required work at home but chose to support a local business instead. First indicator something was wrong was lack of communication. I called to hear that I supposedly told them to take their time. Not true, I did say I would like it by the weekend (this was early in the week). I was in Grayling that Saturday so I stopped by (not out of my way). The crew was down at the canoe race festivities. I politely asked on the status of my bike, was told that when the repair guy came back from the festivities, she (Carly) would have him give me a call. Apparently (my assumption), the festivities were not festive. I was accused of being accusational and overly demanding. Anyone who knows me knows I am the extreme opposite of this behavior. I stated that It had been over a week with no communication and I just wanted to know what was taking so long? He asked me "have you ever ordered anything since Covid?" I replied "I cannot believe you're still using Covid as an excuse. Yes, I have ordered many items since Covid and I know and understand the supply chain problems." That call ended with a tongue and cheek apology, that "they" would try to do better with communicating. I was good. I got the simple answer I was looking for. He said they would call me on Monday or Tuesday (8/1/22 or 8/2/22) and give me an update. They (Heather) did call, I missed the call but called back. I identified myself and plainly asked "What was found to be wrong and how much is it going to cost me...I just got back from Niagara Falls and want to make sure you guys get your money." Heather then proceeded to tell me I was arrogant!!!! I tried to diffuse the attitude by simply stating "I am a customer, you guys are doing work for me and I simply would appreciate a cost so you can get paid. I deserve to know what you're doing to my bike and how much it is costing me." She continued to be very rude before talking to the repair guy. She got back on the phone and told me the shocks were not right (they ordered), bearings needed to be replaced. I said "thank you. How much?" Another verbal barrage. I'm getting frustrated by the verbal abuse and began asking firmly "How much is this going to cost me...I need to know...I'm paying for your work." She gave me the amount and I simply said "Thank you...was that so hard?" Heather replied "Do you want your bike done right or half assed?" At this point, I had enough. She said "You know, we have a lot of customers we can be working on." I told her "Reassemble it, I will come pick it up. I don't deserve to be treated this way. You guys can fuck someone else." She replied "Yup...we will go fuck someone else!!" and hung up on me. I really wish there were negative stars. Bike has been there for almost 3 weeks. I've been understanding about the canoe thing...but feel someone could have done the small tasks (greasing, bearings, tightening, etc) while waiting on the shocks to arrive...instead of not touching it for 2 weeks. I give credit where credit is due...but there is nothing I can say positive about my experience with Northbound. I will complete all repairs at home...like I should have done in the first place...lower costs and much less hassle. read more

They are a great Store Bob has been working on my bikes for years brought the bike in at noon replace cable two tires in hour and a half always fast friendly service I always call ahead that way I can get my bike back the same day very reasonable prices on parts and service Great selection of bikes I buy all my outdoor gear here great selection of paddles for kayaks and canoes read more

Northbound Outfitters - Bob does a great job working on bikes - Outdoor Gear Near Me - Grayling, Michigan

We always enjoy stopping at this store on our way to Williamsburg seasonal condo. Today we went in and nobody was wearing a mask. This includes the employees and other patrons. We lost lots of respect for the owners. Of course we walked out and won't be back. We'll buy our goods at a store that respects not only the law but their customers. read more

I ordered a backcountry ski package and they had just what I was looking for at a great price. Free shipping and tax free. Bob really set me up and answered all of my many questions; he knew his information and precisely the sizes that would fit me. In four days my new set of skies were at my door. Thanks for shipping the order right out in sturdy boxes. read more

Super friendly service. Nice selection of a wide variety of items for the outdoor adventurer. Prices are, of course, higher than what you'd pay online, but you're supporting local businesses so there's that. Clearance racks are still a bit pricey for me. Definitely hit the food truck outside. read more

The staff is great - they provide a personalized shopping experience that you won't get online. This store is great for the community - and the summer food truck is really tasty. read more

I drive all the way from northwest Indiana to get my bike repaired by the staff at northbound, they never let me leave without making sure I'm ready to hit the trails. read more