Whenever I call for help there is a responsive person on the other end of the phone. Great…read morecoverage and they obviously care. Worth a call!

Their underwriter inspectors falsified the inspection report. I'm attaching a pdf document that…read moreexplains in detail the experience I had and the results thereof.

Professional, fast and courteous service. We've had Roy Jones' service since 2014. Our account…read moreManager, Ryan, has been a great resource for our company. He worked closely with me and has been proactive in highlighting beneficial areas for our business, which saved us a lot. I highly recommended this firm. S. Sallouha

I've made several calls to your office this year concerning questions about our home and auto…read moreinsurance and was treated with eager to help professionals.

Jim and his team are absolutely helpful. He is currently helping me get a policy for my growing…read moreneeds, and has given me complete confidence in his ability to ensure i have the right policy. Josh S.

Jim and his office were a great help!. They have helped some of my family members and employees…read more Always there to answer questions. He's been a big help.

Caitlin just set us up with home, auto, and umbrella policies. She is great to work with and…read moredelivered solutions to our policy needs that our previous agent had failed to provide. I highly recommend working with Nate's team and Caitlin in particular.

I had absolutely no issue with Nate's office until I received a letter saying that my insurance had…read morebeen dropped, because I didn't respond to an inquiry about a possible driver exposure.(Apparently State Farm has a division which proactively tries to find people who may be driving your vehicles) the person they mentioned lives 1400 miles away and has never lived in this state. Normally this wouldn't be an issue, however I called Nate's office and they explained that State Farm should send a letter to the customer and the customer has to respond to the letter. I was livid and tried to call State Farm directly. I ended up being transferred to another local office and they were kind enough to explain that Nate should have contacted us to let us know, he had two weeks to do so and no one even bothered, no emails, no missed calls, nothing. I called one more random office before assuming this was the case as I had two different stories. I called a third office and they said that basically Nate's office completely dropped the ball on this. When I called to talk to Nate he was irate, yelling and refused to take responsibility. He is an absolute mess and if you value your coverage I would find someone who is matute enough to take accountability when they screw up, I was driving without insurance for 10 days before they even bothered to communicate. Again I never had a problem with him until this point and it had been 10 years or more so he seemed to be a great agent. If you want to know about a person's character, wait until they screw up and see how they react.

Excellent stewards of our home and auto. John Ward and the team do a great job! We have been using…read morethem for 5 years and they have helped during a recent accident. Top notch service.

We've had our business insurance with Pete Pappadakes from Vince Hrobat Insurance since we opened…read moreour business in 2013. Back in 2013 Pete spent a great deal of time educating us on the coverages we needed based on the type of business we purchased. He is always available for questions that come up. Recently, our 74" large format printer was damaged beyond repair by a piece of defective media. Once the determination was made that it could not be repaired we called Pete. We were not even sure if we had coverage that would take care of this damage. He took the time to personally come over to our studio to look over what had happened. Pete assured us that we should receive the full reimbursement cost for the printer. He followed us through the entire process from helping us with submitting the documentation, reaching out to the claims adjuster and ensuring our check was processed in a timely manner so that the impact on our business operations would be minimal. We would highly recommend the Vince Hrobat Insurance Agency and Pete Pappadakes to all business owners!!! It pays to have a good insurance agent! -Jeff & Lori Kolenich

Rob Decker is an outstanding independent insurance agent. He is always available to take customer's…read morecalls and if he doesn't know the answer to a question he'll find out and get back to you as quickly as possible. I couldn't be happier with the service that I'm getting at Total Insurance. Give them a try. I know you'll like them.

I've been a customer of Total Insurance Agency for a few years now and I've been more than…read moresatisfied with the professionalism and promptness provided by the Deckers. I had a Renter's policy when I moved back to OH and Rob helped me make the best choice for a plan that would fit my needs. I have had my car covered and just leased a new car this week. Rob has always been quick to return a call, usually available immediately. Being a first time home owner, he explained my options and coverage needs in detail. I have called Rob on many occasions and asked questions regarding policy coverage and he's always responded quickly and thoroughly. Through my car shopping experience, I would send Rob pics of VIN numbers and he would give me quotes within a couple of hours. I have had two accidents and Rob got me the best premium, much lower than all the other agencies I contacted. He provided me with the right coverage for a great price. Rob has more than exceeded my expectations and I would (and have) recommended him to my friends and family. I work in Corporate Retail Risk Services and have to admit I'm not easily impressed or even pleased with service or quality, but Rob more than meets my expectations. You can't go wrong with Total Insurance Agency!

Hands down the best agents and customer service we've experienced! My whole family goes to them -…read morethey're the best! They shop around for the best coverage and rates for you. Now have better coverage at less cost than when we were with the Farm. Wish we would have changed sooner!

Awesome insurance company! They treat you like family and really work to get you the best coverage…read moreat the best price. It's really nice because they offer several companies so they can shop you around. With one call I found out what it costs in 5 different companies. Saves so much time. They have Erie, Grange, Safeco, Progressive and Met. If you need help they get back to you right away. I highly recommend calling them for a quote. I got auto, home, motorcycle and life insurance. They also have business insurance.

Very glad to have found Nick and his team! I randomly called him out of the blue after finding his…read moreStateFarm office on Yelp. He was quick to help with my insurance requests and the pricing was super competitive. I needed rental property insurance that carried specific coverages and no other carrier could come close in terms of premium. Two thumbs up!

So easy to talk to, their policies are amazing and they were so thorough in their knowledge of…read moreexplaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle definately puts others to shame.