I would like to thank Lily for her efforts in saving me nearly $1000/year! It was a quick,…read morepainless process that worked out winderfully! Thanks again!

Rob Decker is an outstanding independent insurance agent. He is always available to take customer's…read morecalls and if he doesn't know the answer to a question he'll find out and get back to you as quickly as possible. I couldn't be happier with the service that I'm getting at Total Insurance. Give them a try. I know you'll like them.

I've been a customer of Total Insurance Agency for a few years now and I've been more than…read moresatisfied with the professionalism and promptness provided by the Deckers. I had a Renter's policy when I moved back to OH and Rob helped me make the best choice for a plan that would fit my needs. I have had my car covered and just leased a new car this week. Rob has always been quick to return a call, usually available immediately. Being a first time home owner, he explained my options and coverage needs in detail. I have called Rob on many occasions and asked questions regarding policy coverage and he's always responded quickly and thoroughly. Through my car shopping experience, I would send Rob pics of VIN numbers and he would give me quotes within a couple of hours. I have had two accidents and Rob got me the best premium, much lower than all the other agencies I contacted. He provided me with the right coverage for a great price. Rob has more than exceeded my expectations and I would (and have) recommended him to my friends and family. I work in Corporate Retail Risk Services and have to admit I'm not easily impressed or even pleased with service or quality, but Rob more than meets my expectations. You can't go wrong with Total Insurance Agency!

I was referred to James by a family member and I was not disappointed. His knowledge and…read morefriendliness made the experience a walk in the park. He's always available to answer any of my questions and was very clear and precise when quoting the insurance i needed. I highly recommend his services if anyone is looking for auto/home insurance.

I had a car accident and totaled my car couple weeks ago. Lindsay made it like a seamless process…read moreto get my claim started and get me through the claim process as I've never experienced this before. I've already received payment for my totaled car and it will be paid off within the week Great agency would totally recommend

Annie was extremely helpful and explained every aspect of my auto policy. Would definitely…read morerecommend to my friends.

Rhonda Colvin here, I've been a very satisfied customer over 3 years. Mo & Cherrie gives…read moreoutstanding customer service! They are truly the best, when my previous insurer dropped out Cherie covered the payment for me til the next day! Classic! She's also very professional and makes sure you understand everything, love you guys!

Customer service they go out of the way to help you and are very polite and easy to work with I can…read moreappreciate the service not pushy

Quick to sign up. Very helpful and informative with how to setup everything. Got my insurance cards…read moreright away too which is nice! Helped me save money

Quick response, friendly and knowledgable. I recommended him to my son-in-law's family because of…read moretheir very personable service.

Joe answered all my questions quickly and thoroughly. He was always helpful and found us great…read morerates for all our insurance needs. I would highly recommend Joe and his team.

Incorrect information or bad advice will be given to you when you call and there's not a lot of…read morehelp in figuring out your claim either. When having them start the policy there will be errors you'll need to call to have corrected as well. You'll be told you'll receive a call back at a later date to discuss any issues that they just don't want to address at that time...you most likely will not receive the call ...I usually don't . Due to my experiences with this local agent and State Farm in general I will not be renewing this policy once it expires .

He always answers when I need him, and always gives me the best deal possible on things. He…read moredoesn't try and sell me things just to make himself money and buff his numbers.