BEWARE these guys make you pressure you to pay desposits then add things to your invoice like surcharges they can't even tell you what it is then call you every second like the mafia for you to pay it or lose your deposit. never pay them cash and never leave a deposit these guys are SCAMMERS the customer service sucks read more

mi tienda favorita gracias por complacerme en todos mis caprichos. un trato bien amable y los muebles los mejores read more

The Service was horrible , only one person in the Store doing everything and could not even get out of her shair, did not explain nothing about the finance, and even said that si was costumer problema know about it read more

Muy profesional , Yosly la chica , trato y solución exelente. Lo recomiendo sin dudas y buenos precios, se adaptan a tu cartera. Y además tienen financiación. Felicidades read more

We ordered some sofas and tables from coco furniture. The store only has a limited supply of items to view. Most shopping is done through a catalog. My shopping experience was great very professional. My delivery not so much and the reason why I only gave 3 stars. I paid for a Friday afternoon delivery. I received a call Friday at 5 pm saying they wouldn't be at my house until 1 AM!!! I told them that was absolutely unacceptable and they came out the next day in the morning. Not only did I pay for delivery I also paid for assembly. After my furniture was assembled and delivered the 2 men left. Several hours later I noticed large boxes left on the side of my house. I guess my assembly and delivery didn't include trash haul away. I also ordered an end table that had yet to arrive... read more

Coco Furniture Gallery - Furniture Stores Near Me - Miami, Florida

At Hialeah Store They Scammed Me Last Week, I Bought Them A Reclining Sofa ($ 965) And They Didn't Deliver It, They Still Have My Money And They Don't Want To Pay It Back, I'm Going To Sue Them For Scam. read more

We had the most horrible experience with this store. We had purchased a beautiful and expensive reclining sectional couch. When it was delivered, one of the reclining chairs would not fully recline. In addition, one is the charging stations and lights on the couch was not working and there was a small cut in the leather. We immediately called the store since the delivery guy has advised us to do so in order to get a replacement couch. The owner of the store told us that the couch was not in stock but they would call us in about a month when it had arrived. They never called back. When I called back to inquire about it we got the run around over and over. We call several times over many months trying desperately to get our situation resolved. We never received the replacement couch and when I told them I would seek a attorney to resolve the situation they hung up the phone on me. This store is only interested in making money and has ZERO regard for any type of customer service after they have received their money. I am highly surprised that they are still in business because they treat customers like absolute dirt. Please avoid this store when buying furniture. There are many other places who actually care about their customers! read more

Horrible quality I ordered furniture to be assembled, not assembled correctly. In two the buttons on the couch fell out read more

This is the worse place to buy your home Furniture. I bought $2245.00 worth of merchandise and that was on July 10, 2020 and as of today I'm missing two twin beds for my daughters and every time I go they have no answer on when I am going to receive my beds and asked for a refund since they don't have the merchandise available and turns out they don't accept any kind of refunds even if they don't have the merchandise they told me that I have to wait. They mistreated me when I got upset and I they told me that the were no manager in multiple occasions when I tried to speak to a supervisor. The person that made the sales was Leyba and as of today she never respond to my calls because she is always busy. I recommend NOT TO BUY ANYTHING from this place. Horrible customer service....... read more

Worst customer service ever!!!! I ordered online staff and trying reach them by phone number on their website, but they never pick up the phone! It's look like they doing fraud! Never order from them, if I could I'll give them 0 star read more

Super satisfied with the quality,great customer service, and shipping time! Affordable prices and gorgeous designs!!! read more

Coco Furniture Gallery - Furniture Stores Near Me - Miami, Florida

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As any other review if I could give this company a negative 5 stars I would. Long story short the worse customer service, as a matter of fact they have no customer service. Unethical fraudulent business practice. Will lie and tell you they have an item in stock just to deliver it a month later. Which left me sleeping on the floor! To make matters worse they delivered my item at 11:50 p.m!! If I would've known they were coming that late it would've never happened. I just Figured they lied about delivering my item again. DO NOT PURCHASE FROM COCOFRAUDNITURE! :) read more

Coco Furniture Gallery - Furniture Stores Near Me - Miami, Florida

To make a long story short. This place is nightmare. Is been 1 month since i order a dinning set. In a few words ....they'd come 4 times and every time is something wrong. The store manager Coral is very mean and disrespectful . never answer phone calls or email she just dont care . i told her that the table was damaged and defective and she just said ...." I sell this table a lot , even with the damage" because the full lot of this model is defective. .dont buy anything from this place Please. I give them 1 star because i cant leve it in ZERO read more

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I guess I got lucky! I ordered a large stand up mirror from this company and it did take a little long for me to get it BUT I was in and out of town. However the delivery guy was super nice to me. Also Jenny is really nice at the Hialeah location, but another lady that works there is kind of rude. So all in all. I love my mirror. I got it at a great price, and delivery took a while but again partly on me too. So I give them 4 stars. read more

PLEASE STAY AWAY FROM THIS PLACE! I've had such a BAD experience with this furniture store and I hope no one else has to go through what we went through. Please, save your money and go somewhere else there's a reason why this store only has a 1 star rating. I would rate it a ZERO if I could. This is a long post but I just want to make people aware. My boyfriend & I bought this beautiful bedroom set from their catalog for a pretty decent price I believe it was over 1,000 but we wanted something nice and something we can keep for years to come but that wasn't the case... We placed our order and about a week later we get the furniture delivered. At first we were very excited and everything seemed okay and the furniture was stunning. We ordered two night stands, a dresser, & a bed frame that lights up. The night stands & dresser were beautiful and I have no complaints there but upon unboxing the bed there was a crack in the corner but things happen and I wasn't mad & the delivery guys quickly assured us that they will send it back and get us a replacement and they did and about a week later we received a replacement & all was well or so we thought.. About a month later the legs holding the bed break.. the only thing holding up the box spring and mattress were these 4 pieces of thin cheap wood and 4 cheap wood legs. I mean for the price we paid I would expect it to be of more quality but guess not. So we call the store and they send someone to repair the bed. The gentlemen just adds two more wood on the ends of the bed and 4 more wood legs but these were actually sturdy. He also just put the broken leg pieces and screwed them back in to the original frame of the bed and called it a day. About a month later THEY BREAK AGAIN the same pieces that originally broke . This time we reached out to the store and the lady pretty much told us "you get what you paid for" she also ask us if we jumped on the bed? Which I found extremely unprofessional. We have no kids & obviously don't jump on the bed but who is she she to assume. Anyhow, she told us she would have a manager contact us back but of course that never happened. We AGAIN attempted to reach out to the manager but since their customer service is so "great" of course we couldn't get a hold of anyone. At this point we're so fed up we file a complaint with the better business bureau who FYI also told us this company has over 10+ complaints so that just goes to show how bad of a company they are!! Low and behold we file a complaint and after a couple of weeks we receive an email from the company asking us for pictures/video of the supposed damages and so we quickly sent that to them but of course did we ever hear a reply? NOPE. At this point it's been weeks since we've sent this email and we honestly don't expect anything to be done so we're just taking matters into our own hands. So please, just make yourself aware of the problems people have had with this place before you make your purchases here. Their customer service is NON EXISTENT & all they care about is money. I've also posted pictures of the damages and the email we sent which was never responded to. So do yourself a favor go somewhere else. read more

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Unfortunately i have a bad experience with my nightstand after waiting for 3 weeks it was delivered but the delivery guys pushed the boxes with their feet inside my living room, we are not able to inspect the merchandise after they leave, we un packing the boxes and noticed that one cone broken, I take pictures and the next day send the pictures all day calling and calling and finally they said that I have to deliver the nightstand in their original box to the warehouse, but I was told I can't able the pick up from there before, so is my problem now, after I paid I can't able to have a great customer experience, I never buy from this guys again, remember guys we are the customers we deserve. Great service because they need our money to survive, without customers they have to close it . read more

So first All I waited 2 months to get my daughters bed. It came completely on numbered or labeled. So it was so hard to assemble. Then while assembling there was 2 huge pieces with damage. Well I notified them immediately. It took one month to respond to an email. They say due to Covid pandemic. Well I didn't realize you can also get Covid through emails. So then you can imagine the back and forth, I think their fastest response took 2 weeks. Not bad... the they offered my some paint for free!! Oh wow! So I paid $550 for a bed that didn't come labeled properly and damaged and they're going to give read more

Worst place I went there to get a king bed set these scammers send me a small dresser night stand and chest without the bed frame also they where all damage and forcing to keep them .. then they want to tell me all furniture comes in one standard size even my son queen set is bigger than what they try to deliver as king am so disappointed... make sure to see what they have in show room do not buy from they computer screen ! Also this lady assure me that they financed company take Credit card ask a method of payment that's was also a lie ... worst place to buy furniture are no quality at all they poorly made and was shaken read more

WORST COSTUMER SERVICE EVER ! They simple don't help or care at all. I bought a mirror and the staff did not help at all during pickup and loading. The arrival of the mirror was delayed by 2 weeks after telling me it would be in the next day from purchase. Reconsider buying from this place! The worst place ever ! read more

Please be very careful when you buy something for your home this store has very quality..! Don't vote your money here "

The best furniture store experience where you can find the best pricing in town. My living room is beautiful and I bought mirrors and lamps that matched perfectly. Delivery was on time and the guys were super helpful and helped me rearrange the furniture a few ways lol. I really would recommend this to any one that wants to save money and have a beautiful house. I don't know how there are so many negative reviews, thank god i didnt see this before buying because I would have missed out on getting my living room and im literally obsessed read more

This place is the worst! I ordered a mattress and painting from the store on at 3255 NW 7th Street, Miami, FL 33135. When the mattress was delivered and unwrapped it a huge stain that look like urine. I immediately contact the salesperson Marie who I placed the order with, and she demanded several pictures. Once I sent those, she said she had to file a complaint. After several emails and phone calls I received an email telling me I need to return the mattress myself (30 miles from my home) or pay them again to deliver me another one. This is ridiculous. They delivered defective merchandise and want me to pay them again to deliver what they should have initially. I will never shop there again. read more

Despite the bad reviews I had a great experience here. I ordered a tufted couch and headboard it came the day they said it would (1 week after I ordered it) and they assembled it perfectly . It's beautiful and an amazing price . The lady who assisted me is named Inna I believe. 5 stars . Amazing quality read more

I have a friend that went to that store at bird road and she had the worst experience ever. She bought a mattress that have bed bugs Awful!!!! When she told to customer services they stated to yell her on the phone and hanged off. I would never go there and I would never recommend it read more

I have mixed feelings about this place. At the bird road location the employees are very sweet and attentive but as for the location on 8th street I wasn't crazy about them. They only spoke Spanish which to me is a turn off when I'm trying to purchase important things. They don't have most of the furniture there to view in person you do the majority of the shopping thru a catalog which is another con in my opinion. When going to pick up the furniture in Hialeah the employees were very RUDE and you must bring the receipt with you for them to give you it which is something that wasn't told to us. It didn't matter if we had a pic of it on our phones, IDs, and the credit card we used. As for the pros they are very affordable and the furniture is nice! read more

I ordered my Dining set online and was told that it will be delivered in 2 weeks. It's been over 3 weeks ,Not only my furniture has not been delivered, no one is picking up the phone. I will never order from this company again. read more

This place is terrible and I would never recommend to anyone nor buy anything from here again. SHOP ON AMAZON( it will save you money/headache and time) and they mostly sell coasterfurniture.com anyways. The same owners own La mega and Coco Furniture. I bought a small bar and two stools from the Miami location- when picked up from the Hialeah location, it took me over an hour and a lot of screaming to just pick up my stuff, because there was NO ONE THERE at the pick up gate. Not only was it a nightmare picking up my paid furniture BUT when I unboxed it at the house it WAS ALL DAMAGED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This is by far the most unprofessional store ever. No one speaks English nor do they return your phone calls. They even over charged my credit card by almost $300.00. In addition, they sent me the wrong furniture an imitation of the good quality brand I ordered thinking I would not notice. DO NOT GO THERE!!! Coral, the manager is by far the most unprofessional person I have ever encountered. I have been waiting for a broken bed rail for 3 months in which she told me she ordered but never did. It's a constant lie from her. read more

This by far has been the worst furniture store I have ever dealt with. They never know what is going on very rude and let's not talk about obtaining your purchase, I purchased a chest over a month ago and I still haven't received it! Every time I call they give me the run around and then when you get upset they give you attitude! Never shopping there again and definitely don't recommend them to anyone and there quality is really not that great for this mission read more

PLEASE READ BEFORE BUY. Hi to everyone who or whom is thinking to buy something from this store and please try to avoid the mistake I make, whatever you buy ask them if they have the item on the store ready to picked up after payment if not you could be waiting or sleeping in the floor for way longer that the time they tell you it could take the delivery. To start this review I'm going back to the day that I and my wife went to the store the past JUNE 23. My wife chose this kind of cheap "300$ " (compared with others set) a really small set of 4 chairs and a glass table. We paid the set in FULL about 360$ with delivery and they told us that it could take up to two weeks to receive the furniture. Fifteen day later we call the store early to know at what time we expected the delivery, the lady which we spoke to tell us a big story and that we wouldn't be able to receive it not until one more week. You know a week is a week it pass by flying so we got a little sad but you know is a week. Times up, time to call again to confirm the arrival time, BOOM big news there is still a DELAY on that order. It will be delivered next week. Following week arrived and it's time again to check on the delivery and BOOMMM big news again, they don't know where the order is and they keep swearing to us that we will receive it by the following week. Of course at this time the only thing that keep me to cancel the order and to take my money back is my wife which is more optimistic than me. And this pattern goes on and on and on for a GRAND TOTAL OF 5 WEEKS and 3 days. We were promised that today 7/31/2018 it will be the big day (delivery day) so my wife calls and NOT SURPRISINGLY the set is not ready to delivery yet till the 7th of August (that is exactly 7 more days) yes people one more week. We asked to talk with a manager which after several talks with stores rep. results that the manager is on vacations and there is NO ONE which can help us to solve this issue. How in the world can you don't know where is your merchandise even if they bought it thru a third party (which I'm pretty sure that that's what they do), I mean in a month and a week you can't provide me a sincere answer of where me load is, and it can't be too complicated make two or three phone calls or some clicks right? It's not that they have the 70 hours a week full with costumers. To zoom up, I Will Never Ever buy something from here, I will rather prefer to eat on my couch or even stand before going to this store again. AND I SHOULD HAVE READ THE MANY REVIEWS JUST AS THIS ONE FROM ALL OVER THE INTERNET (Yelp, google, face, etc.) read more

Will never buy from Coco Furniture again. I was showed one thing on the floor and received something totally different. Horrible cheap quality and not cheap prices. Do not waist your money, you will be dissapointed. I only picked a star because you have to but if I could minus stars I would. read more

do not buy furniture from here especially online!! i got a couch from here and when it came, it was 10x smaller than what i thought it'd be ( $1000) not only that but you can never lounge on it, anywhere i sit the cushions move and it makes it horribly uncomfortable. the couch itself moves with not much effort or weight put on it and now im stuck with this couch i do not recommend‼‼‼‼‼‼‼‼ read more

This place has the WORST CUSTOMER SERVICE! It's the first and last time I'll ever order from them. I ordered from them on January 6th and I'm still waiting for the furniture. Today was the supposed to be the delivery date and they claimed it should be there by 5. 3 calls later they told me that it was damaged and that they couldn't do it till Tuesday. If I didn't call them at 4:20 absolutely nothing would have been done. I've been more than understanding with the delivery date being changed but I shouldn't have to call them incessantly for them to tell me that it's damaged and wasting a whole day. NEVER AGAIN! read more

SCAM, FRAUD, THIEVES! Do yourself a favor, stay away, love your money, your time, and go somewhere else. The absolute worst furniture store in Miami. We purchased 2 Queen Bedroom sets, Coffe table, and a sectional from this store, since the 16th of June 2017, in addition, we paid a total of $250 for delivery, paid everything in cash, this was our mistake, once they got our money, it was all over for us. As agreed the bedrooms sets were delivered on the 1st of July, as of today July 19th we are still fighting and arguing every day to have the living room sectional delivered, these people after weeks of lying and frustrating us with their incompetence, had the nerve to tell us, that they just don't care about this anymore, and that they will just give us our money back for the sectional, when we claim that they must also reimburse the fee that we paid for the delivery of the sectional they refuse, asking to speak to a manager or somebody anybody in charge, they just hang up the line. When calling they just don't pick up. I am going to make a claim to my credit card company against this store for failure to deliver the purchased goods. I urge anyone trying to purchase from this store to reconsider, because they are really, really awful when it comes to doing the simplest of things, which is give customers the goods that they paid for. read more

I totally should have looked at the reviews for this place before placing my order. I was told when I made my purchase that I would receive my order in 2 weeks then I got a call that the container would not get here till the end of the following month. 2 words...NEVER AGAIN! read more

this place has the worst customer service in miami,i went ro the store in bird road and i bought a matress ,after 2 weeks i found the matress was full of bedbugs and then i went to the store to solve this problem because the bedbugs were on the new matress and i just recieved the worst customer service ever,Yoly was Chusma and loud at me,doing gestures with her hand like she was in the middle of the street,the didnt gave me a refund,i never receive a call back from the manager,please be aware of this kind of store,don waste your money there!!WORSE PLACE TO BUY A MATRESS!!!!!! read more

This place is a joke! Quality of furniture is awful, got it 3 weeks ago my sofas and they came with no legs, still waiting 3 weeks later.went to open sofa bed and bar on the bed snapped with opening it. They wont fix or replace it...dont waste your money at that store! read more

Worst customer service I've ever received. They do not answer the phone. I also requested Saturday delivery and when I never received shipment I called and they said that it would have to be next Friday. Over a week without furniture?! I asked for a refund and the owner took forever to pull through with it. Don't waste your time. read more

Stay away from this store!!! The most irresponsible ever! 3 weeks to finally deliver and they left half of my furniture! awful service !!!!

this place is not good place to shop for furniture i bought a livingroom set they give me the wrong color then they wouldn't exchange or refund they was very disrespectful when you call then they tell me that they sorry they been having problem with the color like it my problem BUYS BEWARE AN THE FURNITURE LOOKS VERY PRETTY ON WEDSITE BUT IN PERSONITS SMALL AN CHEAP LOOKING PLEASE PLEASE DONT BUY read more