Thank God one does not need to buy a mattress every day! My experience was terrible at this store…read more The employee spoke virtually NO English whatsoever. The store is unkempt with liquid stains on the floor and ceiling. The chairs provided for customers at the desk are so broken I nearly fell out of it. I also tried another Mattress One further up S. Dixie Hwy. Although nicer inside and the associate spoke English, the price was higher than the other store, and the associate was short and sort of rude. I ended up buying a mattress at this store, but the process was very aggravating due to a series of miscommunications regarding delivery and additional fees. I was very disappointed with my entire experience at this store.

Alex helped us with the purchase of two mattresses. Superb service and product knowledge. Thank you!read more

I just received my new KU Valor Dark Gray Leather Sectional. It's extremely comfortable and the…read morerecliners move smoothly and quietly. Most important of all, I would like to thank our favorite Salesman, Mr. Rufy Abreu, for his professionalism and patience. When you make an important purchase like a bedroom mattress and family room sectional, you want to ensure you have a salesman who is knowledgeable and patient. Mr. Abreu utilized an amazing 2-2-2 method to help us narrow down our mattress selection and it works! I love my mattress! I would like to give a special "Thanks" to Rufy, Benny (Showroom Mgr) and Kate. My new sectional is a reminder of City Furniture's quality furniture and excellent customer service. That's why I have been a loyal City Furniture customer for years and will be for many years to come!

Disappointed with our experience here. We came here on the Wednesday night before Thanksgiving…read morebecause they were having their Black Friday deals. We arrived at 6:45pm and they close at 8pm. We walked around a bit and then a lady came up to us and told us they were closing in 10 minutes. We saw that it was 10 minutes to seven and asked if they didn't close at 8pm? She replied that they were closing early because they were having their holiday party and that they had a sign on the front doors. She also said that their Black Friday sale was 10% off. Of course the signs everywhere said 30% off. But how is 10% off a Black Friday deal?!? Ten percent!!??!! So, obviously we weren't going to buy a new living room set in 10 minutes. So we left and went next door to Rooms To Go and spent our $4500 there. So, I hope your party was worth losing a $4500 sale. I give two stars because I'm sure the furniture is nice. But I'll never know.

These people are scammers BEWARE THE IMPACT DOORS they sell are fake. BEWARE!!…read more I purchased a impact door the said was impact rated and turns out it's not they o my accept cash or Zelle that should have been a red flag but since it was a good price I gave them a chance turns out it's a fiberglass non impact door. They wouldn't even work with me to exchange it. Bad business. .

Misleading. Dishonest. They advertise things that are not real or true and when you go they try to…read morelie their way out of it. This is a very poor way of doing business. In my case. They advertise "impact door" giving the impression that it is hurricane impact, only to find out that it is not impact at all only after driving 1hr and 15 minutes to the place. The guy in front said they've done business in this way for 15 years and is fine. How sad.

Alex gave my husband and I great customer service. Can't wait to sleep on our new king size bed. He…read moreexplained everything down to details which is what I was looking for. If I had a picture of the mattress I would but it doesn't get delivered till tomorrow. This is the one in Cutler Bay also known as cutler Ridge. Across from IHOP.

luis was the best at looking and helping us with what we wanted for the house exactlyread more

Age descrimination apply for JOB,Adoni the manager interview me ,he was very unprofessional, didn't…read morehire me because my age ,57 I was better prepared with a lot sales experience ,better dress that much of the terrible unprofessional sales personnel they had it.

Disappointed with our experience here. We came here on the Wednesday night before Thanksgiving…read morebecause they were having their Black Friday deals. We arrived at 6:45pm and they close at 8pm. We walked around a bit and then a lady came up to us and told us they were closing in 10 minutes. We saw that it was 10 minutes to seven and asked if they didn't close at 8pm? She replied that they were closing early because they were having their holiday party and that they had a sign on the front doors. She also said that their Black Friday sale was 10% off. Of course the signs everywhere said 30% off. But how is 10% off a Black Friday deal?!? Ten percent!!??!! So, obviously we weren't going to buy a new living room set in 10 minutes. So we left and went next door to Rooms To Go and spent our $4500 there. So, I hope your party was worth losing a $4500 sale. I give two stars because I'm sure the furniture is nice. But I'll never know.

It's honestly no surprise this store has a 2.6-star rating -- if anything, that feels generous…read moreafter our experience. We placed our order on May 10th. We were told one item was on backorder with an ETA in 6 weeks (mid-to-late June). No big deal -- our new home wouldn't be ready until late September/early October anyway. And then the circus began: July 15th: I follow up (because no one bothers to communicate) and am told ETA is now August. August 8th: I follow up AGAIN. Now it's magically moved to 9/1-9/11. I follow up AGAIN, and voilà -- now it's now been pushed back to mid-October and the item is now a clearance item that they cannot get! Oh, and surprise! Another item for another bedroom is also backordered until mid-October. But wait, it gets better. The manager calls me, says he's going to "look into it" and get back to me. Shockingly (or maybe not at this point), I never hear from him again. The next day, instead of a call back, I get an email saying my order was canceled -- because apparently he "wasn't getting a response" from me. So, after waiting FOUR MONTHS for furniture for THREE bedrooms and a living room, I'm now starting from scratch -- with 12 days until we move into our home out of state. If you're looking for a master class in poor communication, broken promises, and customer service that vanishes into thin air, congratulations -- you've found the right store. As my order was canceled while working with the manager on a work around, and I've made 3 payments for furniture that I never received or could receive, I would also like a refund for the interest paid - a total of $302.66.