I wanted to thank Kurt and the staff of Computer Magic for the wonderful job they did on my laptop…read more I was basically told by all the big box stores in the area that i would have to buy a new laptop after my screen broke. Kurt was the only one who gave me a reasonable quote and then performed the work on site instead of sending my computer to some shop out of state. THANK YOU COMPUTER MAGIC

From the owner: Specializing in: - Computer Software & Servicesread more

What to thank them for the honest treatment. Didn't sell me a battery…read morefor my phone because the charging port was bad and the phone does not have alot of life left. Thank you Dave Schneider

1 STAR -- Extremely disappointed with the customer service at Batteries Plus in Stevens Point…read more I am extremely upset and disappointed with the way I was treated at this location today. Yesterday, I went to Batteries Plus to have a replacement car key and key fob made. Unfortunately, the store had no power, so the employee asked me to come back later. Instead, I called the store before making another trip. The employee I spoke with yesterday was very helpful. He confirmed that the power was back on, that they had the part I needed, and that although they were a little busy because they had been without power for so long, he could still take care of my key and fob. He gave me an approximate price of $175. I specifically asked if I needed an appointment, and he told me NO. I then asked if I could come back the following day, and he said that would be fine. So I came back today based on the information YOUR EMPLOYEE gave me. Unfortunately, I dealt with a different employee today, and the experience was completely different. When I explained what I needed, his response was, "You know they are so expensive." I told him yes, I knew the price because the employee I spoke with yesterday had already given it to me. He then told me that they do these services without an appointment. I explained that the employee yesterday specifically told me I did not need an appointment. His response? "That's a lie." I was absolutely shocked. I am the customer. I called ahead. I asked questions. I confirmed the price. I asked whether I needed an appointment. I followed the instructions I was given by YOUR employee. If there was a misunderstanding between employees, that is an internal problem that should be handled between employees. I should not have been made to feel like I was lying, stupid, or somehow responsible for their lack of communication. And it wasn't just what he said--it was his entire attitude and the way he spoke to me. I felt uncomfortable and disrespected standing there. At that point, I took my keys and left. I told him he was being rude because, honestly, he was. I completely understand that employees can have stressful days. I understand that stores can be busy. I understand that miscommunication can happen. What I DON'T understand is why a customer who did exactly what she was told should be treated with such disrespect. Your own store advertises key cutting, key fob replacement, and programming services, so I expected a professional customer-service experience. (Batteries Plus⁠) Instead, I walked out feeling embarrassed, frustrated, and extremely disappointed. The way you treat customers matters. A simple, respectful explanation would have been enough. There was absolutely no reason for the attitude or for telling me that what another employee told me was "a lie." I will be taking my business elsewhere. $175 is not an insignificant amount of money, and I am certainly not going to spend it somewhere that makes me feel disrespected before I even receive the service. I hope management sees this review and takes it seriously, because this was not simply a misunderstanding about an appointment. It was a customer-service failure and an unnecessary lack of respect.

I came to drop off a return for Amazon, but I guess they require a printed return label. oh well…read moreguess I'll just keep it. Store was overall clean and they were helpful just wish when I search for UPS I'd say that on Google so I would have to drive to an actual ups store instead of a drop off that requires a printed label.

Horrible customer service!! Does not stand behind their repair attempts at all. Caused more damage…read moreas well as did not even fix the original problem during their supposed "repair" job. Then tries to make up lies and blame the customer as to why their product still does not work properly instead of believing in complete customer satisfaction as a proper business should!! Would definitely never do business with this business ever again and would not recommend anyone else to either!!

From the owner: As a DISH Preferred Retailer,Zag Electronics is dedicated to helping customers get the highest…read morequality programming and technology at the lowest all-digital price every day. You will not find a better selection at a better value with any other TV provider.

Had scheduled last week a phone repair appointment for today. Was a no show and no communication…read more It was posted 30 minutes ago they are closing up shop!!!! HOW RUDE!!!!

From the owner: Acceler8ed Repair is a small business nestled in the greater Wausau area, known for its…read moreexceptional remote phone repair services. As a convenient mobile service that brings top-notch repair expertise directly to the customer's doorstep, we have established ourselves as a new face in the community. Our dedicated skilled technicians not only possesses extensive knowledge of phone repairs but also prioritizes exceptional customer care. We believe in providing personalized service, taking the time to understand each customer's unique needs and ensuring their complete satisfaction. With Acceler8ed Repair, you can expect swift and reliable solutions, giving your phone a new lease on life without the hassle of leaving your home.

Local Computer Business since 1987…read more 25 years in business speaks for itself whether your computer needs are for business or home this is the place to go from internet to laptops to servers. I brought my laptop in on a Monday panicking because it wouldn't boot up. I was greeted with reassurance that is was most likely a virus that was going around and not to worry. On Wednesday morning Specialized called to say that my laptop was up and running and ready to be picked up. Price was very fair and I didn't have to deal with the Geek Squad which to me is a complete nightmare of over rated "Geeks"

This has nothing to do with COVID. I've been inStevens point for four years and we've had problems…read morenon stop. I swear these things are on a timer to go out 3-4 times a year. The service sucks and wifi is worse. Oh, you want two devices on the wifi? Good luck loading anything. A computer and TV? Lol better luck next time! Gaming system? Forget about it. Spectrum, you blow.

Mark came highly recommended until lately. The communication was pretty good until I sent the…read morecamera. I paid promptly but don't feel as I got the same treatment. There were a few things wrong with the camera. Some were fixed. One wasn't. The big problem was the shutter blades sticking. That was some dried up lubricants. Those were cleaned up well. The lenses and some of the other things were cleaned up nice. The one thing that didn't get addressed is the shutter speed knob. It's very tough to turn on the lowest and higher shutter speeds. That was the second big reason that I sent the camera to him. Unfortunately, it seems that it was not addressed well. It's still very tough to rotate. The camera took an about 4/5 months to get back to me. I inquired about once a month or more without responses. I don't mind that it took 4-5 months. Leica takes at least 6 months to turn a lens. But the communication left me with the feeling I'd never get it back. One day it just showed up. No notes, no emails. What he did fix was fixed well. He mentions fixes having being warrantied. I just don't want to trust the round trip.

I shipped my grandfather's Rolleicord to Mr. Hansen and it was delivered on October 28th 2025…read more On November 10th he contacted me saying that the repair was complete. That same day I submitted a Venmo payment for the total he gave via email, of $355.00. He said that for some reason the payment would not clear until December 1st and could not ship until the payment cleared. On November 22nd the money had cleared my account and Venmo showed the transaction was complete. I emailed Mr. Hansen and received no response. I have since followed up with Mr. Hansen on 12/06/25, 1/07/2026, and again on 1/25/2026, and have not received any response, nor have I received my camera back. At this point Mr. Hansen has outright STOLEN a family heirloom and $355.00 from me. Mr. Hansen, if you read this, I just want my grandfathers camera back. I won't even dispute the payment, I just want the camera.