I would give them zero stars if possible. If any school districts are reading this, please reconsider using Coffee Pond for your school photos. We've always been very happy with my daughter's school pictures in the past, but this year's photo was clearly taken before she was ready or even had a chance to smile. They only take one shot of each student and do not review photos before moving to the next student. Retakes were the only option recommended when reaching out to them, and the photographer left the school on retake day before her classroom's turn, so no retake. Stay far, far away if you have a choice. If your school chooses them for photos, I wish you luck. read more

Price is ridicolous, imagine paying for 2 child, no one pays that much on photos now a day. My coworker had different compony for her son's school with much better deals, Please make better deals read more

Paid for the digital files, $20 some dollars each. The files come back and are A) a single photo per child B) approx 2000x1600 and 1.7 mb That's small. That's not enough DPI to print 8x10 if you're going by the rule of wanting 300 dpi. Every modern iPhone has a screen that has a dimension greater than 2000 pixels. So these aren't even very good for showing on any screen of today, let alone tomorrow. The worst part is, I called them to ask for a higher quality image. Nope, they actually don't have larger photos. They take so many so they only save them at these smaller sizes. For reference, if the images were 6mb, over 3x the size, they could store 200,000 on a 1tb hard drive. A 1 tb hard drive is less than $50. It's not even like you need to keep every picture forever! read more

Do not spend your money on Coffee Pond school photos. They are not worth it, even for the digital file. Find a decent photographer to take your yearly school photos. For three years in a row now, there are the same issues: the leafy backgrounds are very distracting, the lighting on the face is not good, the image colors are muddy without contrast, the photographer did not focus on the child's eye, but apparently just let the camera focus on the shirt. They used an outdated, consumer level camera and lens to take the photo. Not to mention the file size / resolution of the photo they send you is very small. For the past two years I spent a little bit of time in photoshop and fixed the color, contrast, sharpness, and photoshopped out parts of the distracting background, in order to make the photos acceptable. This year my child was clearly not ready for the photo, was not smiling, and it should have been immediately obvious to the photographer, who should have retaken it right away when they reviewed the image. I have taken 1000s of photos of my kid, and it would take me great effort to take such a disappointing photo of them. Plus their customer service response to the issue is stunning. Their response is to offer no refund, and to boldly explain to the customer "good luck getting your money back from us, we are legally entitled not to provide a refund." read more

Coffee Pond Photography is a company that genuinely cares about how your kids and faculty photos turn out. I have been working for the company for 4 years and see the time and effort put into every photoshoot at every school. The pictures are beyond standard for this field. They are also the only photo day company that specializes in outdoor photos! Outside + Sunshine + Smiling faces = Amazing photos. Highly recommend booking with them!! read more

My 5 year old daughter was told to take her glasses off during her school photos. My daughter came home asking if she was beautiful with glasses because they would not allow her to take her pictures with them on. As a mom who teaches her child positive self image and to accept that she is just as beautiful with glasses, this is disappointing. We take professional family photos every year and her glasses has never been an issue. Seems like their photographer are not experienced enough and all they suggested was for her to sit for retakes. I will be taking this up with the principal to look into a different company for the years to come. read more

They are the worst! Our school uses them every year & every year I question why did I spend money on this. If you have a choice, keep walking. Maybe they are better for individual sessions, but in the five years we've had school pictures taken, I've always been disappointed with the results, even after fixes or retakes. read more

TERRIBLE customer service!!!!! ZERO stars (unfortunately that is not an option). I never thought ordering schools photos of my children could be so problematic and met with such obstinate, condescending, and unhelpful "customer service" representatives. Time for Connecticut schools to find another photo provider. Let's support local businesses!!! read more

Terrible school photos. It's clear that they put no effort into directing the kids. My daughter looks confused in a few of the photos and is squinting into the sun for the rest. I asked around at school pick up, and every single parent I spoke with said that their child's photos were bad. I didn't bother with the retake because I assume it would be more of the same. Hoping the school chooses a different photographer next year. read more

The pictures from first to fifth grade looks the same - I mean the background is the same. I got my three pictures today printed on the same sheet. I need to cut them on my own. What if I make a wrong move with my not so sharp scissors? I will email them and request a three separate pictures and if them agree, I will upgrade nt rating. If not, this is the last time I have have placed an order with them. read more

From shadows across their faces one year, to the photographer not thinking to point out there was a headband malfunction before taking my child's photo.. a simple "redo your headband" would have fixed it, but nope! Not wasting any more money on these school photos through coffee pond. read more

They've screwed up my child's photos for three years now and I'll never get those memories back. The photographers don't get the kids to smile or sit up or anything a good child photographer does to get a decent photo. I would have done retakes, but what's the point of doing so if the photographers don't know what they're doing. My other school's photography company was SO MUCH better!!!!!!!!!! I called the owner in hopes of him addressing the issues, but never even got a call back. I'm not surprised- it's obvious they could care less about the quality of the photographers/photos and are more interested in shooting, collecting the $ for the ok photos and running! It's all a numbers game with them. As long as they have enough schools, they can screw up half the photos and still make a bundle. If you've had the same experience, do what I'm going to do and go to your school and get them to switch photography companies! read more

The people here are truly incompetent. They don't know how to take a picture to save their life, and all of their pictures turn out horribly even when they are "edited" they don't know how to pose anyone and when you try to give a suggestion to pose themselves they ignore it and continue to pose them the wrong way! And the women wouldn't let anyone retake their picture or even look at them, read more

The photos are great. We moved from one place to another and the pictures were probably lost by our former landlord. I contacted them 6 month later, and they sent me the pics to my new address and didn't charge me neither for pics, no for delivery. It took me 1 email and 2 days. I see my son's pics and so thankful for their great pics and excellent service! read more

I ordered my childrens' class photos online through their website. First, they left me a message to say that I hadn't paid. I left them a couple of voicemails, which went unanswered, and then I got an email from them emphasizing that I would not get the photos until I sent a payment. I called them AGAIN and left another voicemail, then emailed them back with a copy of the email confirmation that THEY THEMSELVES HAD SENT ME. I was then told that I was all set. Fast forward to the day the pictures come home. I got a set of photos for one kid but not for the other. I called and thank God, finally got a human being to talk to me. They said they had a "glitch" where some of the orders did not go through and that they would send me the missing photos in 7-10 days. I really really hope that I actually get these photos, because so far this entire experience has left me doubting Coffee Pond's reliability. If it weren't for the fact that our school chose this service, I would definitely not use them again. As it is, I'll be bringing this up with the committee that put this together in the hopes that we can use a different company in the future. read more

Our school continues using coffee pond photography and I have no idea why! Anyone could see that most of the pictures turn out awful after year. My son now despises picture day because he finds the people that run it so unfriendly. Additionally, his photos are absolutely awful compared to what I could take it home. I don't even buy the photos anymore. I wish you that this company would start putting some effort into it or our school will start using one of the many fantastic photographer is in our community that we have. read more

I order digital prints for my kids school pictures. Never got the digital prints sent to me. Even worse, when I search in my email, I realized that we never got the digital prints for my daughter's school picture day and it is from the same company! read more

They sent me a digital file of the wrong kid...a girl, not my son, and then IGNORED my calls and emails about the matter for six weeks and counting. We'll see if they ever respond! Terrible organization; no customer service whatsoever. No schools should use them. read more

The photos always come out awful. Kids don't smile and they don't look as great as otther services used by my other kids' schools. I hate Coffee Pond. And they are RIDICULOUSLY EXPENSIVE. read more

Worst ever. What a scam. Unfortunately my kids' school still uses this crap, coffee pond. Every photo shows them looking to shuffled and not smiling. Seriously, how hard is it to get a child to smile. I resent the fact that I'm pressured to waste my money on this junk. I never display the photos or even hand them out to family because the kids look awful. I have no idea how coffee pond manages to make my children look terrible. They look amazing with my iPhone on a beautiful sunny day. I'm complaining directly to the school to get rid of this vendor. read more

With school photo season approaching, I thought I would add a review of what I experienced last year. My son's school uses this company for the fall school photos and my options were to (1) order a photo in advance, or (2) pay a fee to order after seeing the photo. I chose option (1) and received a digital photo, like other reviewers did, of my son not smiling and in fact, looking pretty miserable. I was first told by Coffee Pond there would be a re-take day, but my school confirmed they do not have a re-take day. Coffee pond then told me I could bring my son in for a re-take, but only during the day on weekdays, and I am a working parent and cannot do this. They refused to do the re-take on a weekend unless I paid a steep sitting fee. After multiple requests to Coffee Pond that my money be refunded, and multiple refusals to refund my money because I had ordered a digital file, I finally had to get the director of my son's school involved. Only after she contacted Coffee Pond did I get a refund of my money. The first refund was for the wrong amount so I had to contact Coffee Pond again to receive the rest of my money. I will not be ordering any future pictures of my son from Coffee Pond. read more

One of the most cherished items in our home is a picture of my children taken by Coffee Pond. We had an outstanding photographer who kept my children giggling throughout the session and skillfully captured their natural smiles in a photo we will treasure forever. read more