Six days prior to leaving the country for my daughter's wedding, I visited Erika's store to have a…read moreblazer's sleeves lengthened. I dropped it off to her on Thursday, 10/9/25, explaining that I was flying out of the country for the wedding the following Wednesday. She accepted the job and assured me that my blazer would be ready on Saturday, 10/11/25, by 12:00 pm, She explained that she was closed on that following Sunday, Monday, and Tuesday of the following week. On Saturday, about a quarter til 12:00 PM, I arrived at the store to discover that the lights were off with no one present. I waited over an hour and made numerous attempts to contact her directly. I called several times, leaving voice messages and text messages, but received no response for over 2 weeks. In summary, I did not receive my blazer for my daughter's special day. I was forced to find something else to wear which was an added stressor for my daughter and family. Today, over two weeks since I dropped my blazer off, I contacted Erika, who finally answered the phone. She informed me that due to limited parking and her inability to walk, the store was closed on Saturday. She never took accountability for failing to reach out to me, only mentioning that she had not checked her messages. She cavalierly mentioned that I could collect the blazer today and pay full price because she "completed the job". With business practices such as this, you might want to consider another seamstress; someone who is accountable for their work and fulfills the job on or before the agreed upon date. Erika displayed a complete lack of communication, unsuitable follow-up, unprofessionalism and inconsideration.

Finally an excellent seamstress in O'Fallon, IL. Hemmed my dress and attached underskirt perfectly.read more

I cannot recommend Michelle Ballard for bridal alterations. After paying $560 for a hem, bustle,…read moreand strap adjustments, my wife's gown was returned unwearable. We took the dress to a reputable bridal shop for a second opinion, and they confirmed the straps were shortened far beyond standard measurements for that size. Most disturbingly, when the dress wouldn't zip due to the over-shortened straps, Michelle's professional advice was for my wife to go on a 'strict diet' to fit into the dress. We have provided side-by-side photographic proof of the error to the business, but they have refused a full refund. If you are a bride-to-be, please be aware that if a technical mistake is made here, you may be blamed for it and left with a damaged dress and no recourse. We have filed a formal complaint with the Illinois Attorney General.

Michelle does excellent work! I have brought many of my items and of my son to her. Her prices are…read morevery reasonable. I don't want to go to anyone else. I am sure there isn't anyone better than her.

On time perfect job. Very courteous and reasonable cost and very nice crew. I would not hesitate to…read morego there again

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I'm so impressed with JG's ability to match a new leather with a VERY worn cushion that was, quite…read moreliterally, held together with duct tape! From a reasonable quote, to a fair estimate that saved us money, to the custom leather repair, I'm so glad we were encouraged to give JG a call! We were so close to sending this couch to the dump, but here she is in her restored glory! JG patiently listened to us describe the color and worked to find the right one for the job. Highly recommend!

Super helpful business owner. I came here to get my SrA stripes out on 4 years ago and I came back…read moreto get my SSgt stripes and they were as great quality and service as before. For both me and my wife to get stripes and dry cleaning on multiple items the total came out to a very reasonable 73$

Drove 20 mins , just to see two sets of hours on the door . I understand covid changes . But why…read morenot take down the old set of hours , or cover them up ? Or at least update your online hours to the correct hours , rather than have your Customers drive all the way up there to find that you are closed ? This is the second time this has happened and I guess they don't really care about the customer . I think this place just gets business because of it's proximity to the base, but there are other places , far better, and more customer friendly .

Was looking to get a couple of patches sewn on to a leather vest. I called first to find out if…read morethey could do it, I was told yes they could bring it in. I got there and the lady asked if I was "A Harley" (She thinks it is a specific club) ( Yes Im aware of the Harley Owners Group) however I told her that I was not "A Harley" I ride a Honda.. "Honda Yes but not a Harley?" she says.. I explained that Harleys are just a brand of motorcycle.. "Oh Ok" So I showed her the patches and where I wanted them. They were 4 military uniform patches a little smaller than a baseball. And I asked how much. She told me it would be $50 because its leather. Thats fine she is free to come up with her pricing as she sees fit. It IS Leather not the easiest to sew through. I joked around with her that at most rides where there are vendors they charge about $5 per patch for the size patches I have. And she responded with "Well I think maybe you should go to them" I laigh and appreciate her honesty... then as I collect my things from the table and get ready to leave she says "If you were "A Harley" (Still believinga Harley was a type of person) I wouldve done it for $20, cause they are not so tight" (Tight with the $) and that is what threw me.. again I must ask why is it that people WITH money always seems to not need it? They get everything thrown at them or discounted for no other reason than they have more of it to throw around? Now dont get me wrong after hearing her prices I would not have returned there anyhow.. but after her little comment about my not being "A Harley" I will definitlly not be returning. If Only I were a Motorcycle...

The quality of service at King's is fantastic. I'd taken several pairs of jeans to be hemmed, a few…read morepieces for zipper replacement, as well as other pieces with other objectives. The tailor is thorough and does a well-executed job. She isn't dirt cheap, no, but as the old adage goes: you get what you pay for. Her alterations are such that you'd never know they were done and are as strong and sturdy as the factory finished piece was prior to. That's the point and the sign of a good tailor. On top of that, she's quick and finishes pieces in a very timely manner. I recommend folks to King's all the time. She's worth every penny.