My soon to be bonus daughter came here for alterations on her wedding dress. She did an amazing job…read morewith details, added buttons, stitching and everything. Sylvia is so sweet and accommodating. We are so excited to see her walk down the aisle wearing this beautiful dress.

I used to live in the area and now I live about 45 minutes away and still make the drive to Miss…read moreSylvia for alterations. She can do anything, her work is impeccable,and is totally affordable!

On time perfect job. Very courteous and reasonable cost and very nice crew. I would not hesitate to…read morego there again

Finally an excellent seamstress in O'Fallon, IL. Hemmed my dress and attached underskirt perfectly.read more

Six days prior to leaving the country for my daughter's wedding, I visited Erika's store to have a…read moreblazer's sleeves lengthened. I dropped it off to her on Thursday, 10/9/25, explaining that I was flying out of the country for the wedding the following Wednesday. She accepted the job and assured me that my blazer would be ready on Saturday, 10/11/25, by 12:00 pm, She explained that she was closed on that following Sunday, Monday, and Tuesday of the following week. On Saturday, about a quarter til 12:00 PM, I arrived at the store to discover that the lights were off with no one present. I waited over an hour and made numerous attempts to contact her directly. I called several times, leaving voice messages and text messages, but received no response for over 2 weeks. In summary, I did not receive my blazer for my daughter's special day. I was forced to find something else to wear which was an added stressor for my daughter and family. Today, over two weeks since I dropped my blazer off, I contacted Erika, who finally answered the phone. She informed me that due to limited parking and her inability to walk, the store was closed on Saturday. She never took accountability for failing to reach out to me, only mentioning that she had not checked her messages. She cavalierly mentioned that I could collect the blazer today and pay full price because she "completed the job". With business practices such as this, you might want to consider another seamstress; someone who is accountable for their work and fulfills the job on or before the agreed upon date. Erika displayed a complete lack of communication, unsuitable follow-up, unprofessionalism and inconsideration.

I had purchased my dress from Mia Grace and it needed some significant alterations before my…read morehusband and I's wedding day. The biggest things that had to be addressed (that I noticed) was the length of the skirts, the length of the shoulders, and the plunge.... I wasn't crazy about how deep the plunge was on my dress, so the company gave me extra lace so Michelle could match the overall lace pattern. Michelle was extremely knowledgeable and professional throughout. She was able to alter the dress so it fit me perfectly, and she was so much fun to work with. Her work speaks for itself.... I attached two photos of my unaltered dress in the shop, and a few photos from our wedding so you can see her work. She also did me a huge favor which I greatly appreciate and it meant so much to me and my husband on the day of. I think I had gotten my dress back a week and a half before my wedding day, and I was trying to finalize a few surprises and final touches to make the day special for my husband. Michelle had handed me back the extra lace from my dress and told me that she could take one of the flowers from the lace and sew it into the back of Ryan's tie if I could get his tie into her ASAP. I loved that idea and quite literally absconded with my now husband's wedding tie for reasons unknown to him at the time. He got it back the morning of our wedding day and he apparently loved it so much he was showing most of his family the tie. I plan on coming back at the end of this month or the beginning of next to get my dress preserved, and we want to get my veil, my dress, and his tie preserved through the company Michelle uses. Thank you so much, Michelle!!!

I cannot recommend Michelle Ballard for bridal alterations. After paying $560 for a hem, bustle,…read moreand strap adjustments, my wife's gown was returned unwearable. We took the dress to a reputable bridal shop for a second opinion, and they confirmed the straps were shortened far beyond standard measurements for that size. Most disturbingly, when the dress wouldn't zip due to the over-shortened straps, Michelle's professional advice was for my wife to go on a 'strict diet' to fit into the dress. We have provided side-by-side photographic proof of the error to the business, but they have refused a full refund. If you are a bride-to-be, please be aware that if a technical mistake is made here, you may be blamed for it and left with a damaged dress and no recourse. We have filed a formal complaint with the Illinois Attorney General.

I really tried to support them, but they haven't helped. One Saturday afternoon, my wife needed…read moreembroidery thread to finish an order. Unfortunately, they had just closed, and didnt open again until Tuesday. Another time, she needed bobbin thread, and the employee swore up and down a certain type would work. It didn't. We'll keep going there out of necessity, but not because we really want to.

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I'm a repeat customer of this business. I've been pleased most of the times, however this last time…read moreI dropped off a Gucci purse to have a stained on the inside removed. I go to pick up my purse which was almost brand new and I still have a stain. He stated he couldn't remove the spot but he cleaned the leather and refused to refund my money. I didn't ask for my leather to be cleaned the purse was close to brand .

Thank you Sylvia! Fantastic job! Best price & great value in town! I recommend Coffey's!read more

From the owner: Coffey's Alterations Sew and Vac Repair is proudly serving the local Metro East Area for over 40…read moreyears. We offer the following services with the highest quality of expertise -Sewing machine repairbr-All makes and modelsbr-Home and industrialbr-Vacuum Repairbr brAsk us about our in home service.br brTo find out why our customers refer their friends and family members give us a call today. You will talk with a friendly professional.

They were quick with replacing a zipper on a jacket. Unfortunately, they did not use the same type…read moreof zipper that was on the jacket prior, they used a much larger zipper zipper. If you go there be specific of what you want.

I took my coat in for a new zipper and needed it in two days. She said no problem, had it ready…read morewhen I walked in and only charged me $24. My zipper works great and I will be taking all my alterations there!!

Excellent tailoring to make poor fitting garments and work for you. Lovely ladies that work there,…read morereally are expert tailors

Are they still in business. They are not at there old address anymore…read more They have always did a great job for me.

HORRIBLE SERVICE, the staff is horrendously rude... thats sad. 4 days before my wedding I'm picking…read moreup my wedding dress completely wrinkled and with skid marks on my train and pen marks that they said would come out with steaming. as i was getting my dress on, i overheard them talking shit how they cant do anything further to my dress. Fuck you guys, thank you for ruining my dress 4 days before my wedding.

I wish I could leave ZERO stars. This is the most disgustingly rude business I've seen in a very…read morelong time!!!!! I had 6 hats there for THREE WEEKS waiting on 1 patch to be sewn on per hat. I've checked in twice in that time & was told they would be done within a day. I just left and they're still NOT DONE!!!! She tells my husband 'It's not my fault we're down a seamstress!' Excuse me?! I called afterwards & she proceeds to tell me how she COULD'VE done it today but she's not dealing with his bad attitude. Ma'am WHAT?! You had us waiting almost a month without any communication, apology, or transparency on your staffing issues and you don't understand someone being upset???? Neither me or my husband yelled, cursed, name called, or did anything to disrespect anyone there. I would love to say the conversation ended nicely but she was further disrespectful by hanging up in my face. DO NOT EVER WASTE YOUR DIME OR TIME ON THIS PISS POOR ESTABLISHMENT!!!!!