My friend and I were looking for a place to have dessert in Christiansburg, Virginia, so we did a Yelp search and what we found was an amazing place to enjoy some wonderful ice-cream, prepared by a team of friendly staff with excellent customer service. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this Cold Stone Creamery located in Christianberg, Virginia is the perfect example. When we arrived I was impressed by the cleanliness of the place and the well organized it was with lots of colorful informational posters with many photos of the ice-cream being sold there. Two friendly young ladies and a young man gave us a warm welcome and answered all the questions we had about the store and its ice-cream products. You could immediately tell they enjoyed working there. After reviewing all the ice-creams and posters of the different creations that could be made, I ended up ordering from their Signature Creations Menu, the Peanut Butter Cup Perfection served inside a Waffle Bowl. My friend ordered one of the same. It was interesting to watch the servers preparing the ice-cream creations on top of a frozen granite stone as they mixed customer-selected mix-ins (in our case, Reese's Peanut Butter Cups, Peanut Butter, and Fudge in with Chocolate Ice Cream) crafting personalized works of art before being served. When we finally received the final product and sat down to enjoy their ice-cream creations, it was one of the creamiest ice-cream that I have ever tasted. Later I found out that Cold Stone's ice cream is made on the premises every day, and is categorized as "super premium" by industry standards--meaning it contains 12% to 14% butterfat, which gives it a uniquely creamy texture that sets it apart. We enjoyed eating our ice-creams at one of their round tables with comfortable chairs in their relaxing environment. In front of us was a large freezer display case featuring Cold Stone Ice Cream Cakes. I imagined how good they must be. Before we Left I downloaded the Cold Stone app and joined the My Cold Stone Club Rewards. At home I sent them a copy of my receipt and they were able to credit points to my account for this visit. So I was able to experience for myself that even their Corporate Office is very efficient and Customer Service oriented. I highly recommend this Ice Cream shop to all those reading my review and invite you to view my photographs accompanying this review. Cold Stone Creamery Ice Cream is in a class by itself and as a fan of Ice Cream, I can testify to this. read more

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Just amazing flavor.. ate until I got a Brian freeze, waited for it to go away, then kept eating. Friendly and cooperative employees, 10/10

Super rude girls. Don't know what their problem is. We all have jobs. Ice cream was fine

Not the best reviews for this place so I had to leave one. The 2 young men helping us were wonderful and polite. Ice- cream was delivered and the place was clean! read more

My service was excellent. I order some pretty picky ice cream creations, and they made them (our server was Meghan) happily and precisely. She even boxed them up in to-go bowls cleanly and made sure they didn't spill anywhere. Coldstone is on the pricey side, for sure, but I was pleased with this experience and would recommend them. read more

I bought a "Peanut Butter Playground" cake for a birthday party, because we all like peanut butter. The cake was very disappointing, since it did not have any peanut butter at all. I guess they forgot to add it. The description says "Layers of moist Devil's Food Cake, Peanut Butter and Chocolate Ice Cream..." The service was very good, however. The staff was friendly, and they wrote "Happy Birthday" on the cake very quickly. read more

Poor customer service. This store is not really open until 10pm. We went to the door at 9:54 and the employee emptying trash locked the door on us. When we knocked and signaled to other staff that we'd like to buy ice cream and they said, "We are closed." Kroger and Ben & Jerry's got our business that night. read more

A ten dollar milk shake arrived with other food. No straw. No straw! It was half melted And very disappointing. Never again will we order from this " premium " place. I suggest that if you do order, please ask for a straw, if ordering a very expensive milkshake or maybe a napkin. read more

I love their ice cream so I was amazed to see Oreo Filling and Sea Salt. Of course, the kid inside me chose Oreo Filling. Overall the store is very clean and I will definitely be back. Coldstone is one of those stores that I visit once in a bloom moon though because of the prices. I bought a small Oreo Filling with Brownies and the price was $4.50 for one scoop. Surprisingly, there was only one person working, but she didn't break a sweat and was able to serve everyone! read more

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I ordered 3 milkshakes to be delivered. And they only made 2 of them, mine was the one they didn't make. Now I'm hungry, upset, and depressed read more

Ice cream is always decent but really wanted a shake only to get there and the blender is broke? How does an ice cream place only have one blender and it be broken? Disappointed. read more

I ordered birthday cake ice cream with a brownie and sprinkles mixed in. I found 3 marshmallows in my food and a hair!!! The service was slow and they were rude. Other Cold Stones are better. Over all the ice cream was good I guess. read more

I love Cold Stone. I always have, but I have to admit my service here was pretty awful this time around. My friend and I went in for a hot dessert. We both asked for something taken off of our orders since she hates pecans and I personally don't like strawberries or strawberry drizzle with my ice cream. They got my friend's order wrong and asked if they could just pick off the pecans. She just took it as is since she didn't want to bother them. Then, my order came out. And I watched to stop her if she put strawberries on because I absolutely cannot stand the taste. It makes me stomach hurt. As she pulled out the strawberry drizzle, I tried to grab her attention but she did not pay me any attention. When she looked up and I told her I actually didnt want any of the strawberry things, she still handed it to me and said "there's only drizzle." She did slightly offer to redo it but clearly let off the vibe that she did not want to do so. Therefore, I just took it and tried to eat it since I hate asking people to redo my orders a. But I couldn't finish it. It was a waste of $5. I'm simply upset because I work in customer service and the moment I realize I've messed up a customer's order, I dont even try to serve them that. I immediately start on redoing it to make their experience great and I just didnt feel that. I give them 3 stars because I know their menu is great but their service is highly lacking. read more

Cold Stone Creamery - No Fair Funnel Cake. Looks delicious for those who like strawberry! - Ice Cream & Frozen Yogurt Near Me - Christiansburg, Virginia

I've been to many Cold Stones, but this one is by far the best! The staff is pleasant and hardworking, the store is very clean, the customer service is above and beyond my friend even gave the kids a $10 tip (and this guy isn't a great tipper usually). I will definitely be coming back the next time I'm in town. read more

Terrible service, ice cream is always wrong! Employees always look completely miserable! Poor management and the prices are way too high for the amount you get! Ben and Jerry's is WAY better and the staff looks happy!! read more

Hair.... In the ice cream. Jesus I hate hair.... They offered to remake but once you've had the dead by-product of someone's scalp in your mouth you really don't want it anymore. read more

I'd like to start of by saying this place has the best tasting deserts I've ever had in my life ever. That's coming from someone has had Double Stuffed Oreos before. The reason I can't give five stars is because they failed to disclose that their ice cream has milk products in it. I'm lactose intolerant and though I enjoyed eating my desert, I pooped my pants on the ride home. I recently got a new pickup truck and before I even made the first monthly payment I have skid marks all over the seats. If you can stomach milk go for it. If you're lactose intolerant like myself, wear a diaper or forgo their delicious deserts. read more

My fiancee and I go here every Friday. She always gets the mint with Kit Kat and cookie dough while I tend to switch it up each week. As it is a chain, it doesn't really differ from any other Cold Stone, but the people are friendly and I like ice cream so it's a win for me. read more

After venturing across the vastly diverse regions of the United States in search of a form of sustenance, I found myself standing in front of a small Cold Stone Creamery shop in Christiansburg, Virginia. I still remember that fateful day as if it was only a few hours ago... the expanse horizon was shadowed with darkness, I could feel the piercing drops of cold rain splash across my face as I wistfully gazed through the glass of a bustling store front. Upon giving into the tempting lure created by sweet aromas of fresh brownies and freshly baked cookies, I found myself stepping into the warmth and shelter of the ice cream shop. While gazing at the wide selection of products, I could feel a trickling stream of saliva roll onto my tongue as a small, hopeful grumble resonated from my stomach. The next thing I knew, I heard the warmhearted voice of an individual ask me for my order. Within a matter of minutes, I had in my hands a chocolate drizzled mountain of promised happiness awaiting it's consumption. The attendant ensured my satisfaction and offered further assistance to any other requests I had. He may not realize the service he provides to the men, women, elderly, and children of Christiansburg...but I do. He is the unsung hero walking amongst the unknowing members of society. He believes in the freedom to choose your favorite flavor combination, he believes in honoring the long held traditions passed down throughout centuries of perfecting recipes. He uplifts the fallen members of society and lights the fire of creativity within children. He brings back warm memories of nostalgia and the way things used to be for the elderly. He may not be the hero America needs, but he's the hero America wants. I will forever remember his name and my visit to Cold Stone on this profound and magnificent evening. The rain may fall upon my face, but i will forever remain strong, for my stomach has been filled and so has my desire to pursue greatness! read more