Just waited in line for 20 mins. girls working at the front counter were more concerned with talking to each other rather than taking the rapidly growing line's orders. when they finally decided to take someones orders they started taking the people behind us's orders???said something and just received a look. leaving and not coming back. read more

THIS PLACE IS THE BEST THING EVER I think 5 stars is a major understatement when it comes to this place. This place is worth, like, infinity stars! The ice cream is so creamy and their biggest size, Gotta Have It, is more than enough to satisfy my sugar cravings. But that isn't even where it begins when it comes to the joy this glorious place brings me. This is the Subway of ice cream parlors when it comes to customizing. They have caramel, MnMs, chocolate chips, and KIT-KATS. With a wide array of base flavors and toppings, you'll never run out of combos to try! Every time I come here, I order the biggest size, and whatever else I'm putting in there, you know I'm gonna add caramel, and you know I'm gonna be EXCESSIVE! One note, though; this place is NOT for simplistic faint-of-heart cowards. If you come here, and you just order vanilla with sprinkles....you aren't doing it right. With Cold Stone, there's only one rule: DO NOT FOCUS ON HEALTH. If you want to add something, but are worried it's "too excessive", just know that that isn't a thing here. This place is where you go when you wanna order something your mom wouldn't let you when you were a young child. There is NO HOLDING BACK at Cold Stone. And I LOVE IT. TLDR: this place is awesome And idk what the other guys are thinking with their reviews read more

Superb ice cream. Cold Stone is a mirror image of Marble Slab if you have been there. You pick their house made ice creams and then the mixins (cookies, candy, etc) and they hand mix it together on a frozen stone slab. Ice cream is legit quality! FAVORITES - Cheesecake is my all time favorite Ice Cream. I like to mix in graham cracker and sometimes cookie dough. It's very creamy with a buttery backdrop. - Cookie Butter was there seasonal flavor today and was even better than Cheesecake. Unfortunately it is not standard and will disappear in a month or two. How can one not like a buttery cookie dough??? They should make it standard. TIPS - "Love It" size is beat buy. It's virtually same price as the smaller "Like It". The "Gotta Have It" is a lot of Ice Cream...not saying you can have too much ice cream, but it is a lot. COMMENTS - Very little seating. Be prepare to stand or else take your ice cream to go - They well ice cream cakes too...a great option for ice-cream lovers birthdays (like myself) read more

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Been there 4 times since moved back to area - twice out of chocolate ice cream (what?) AND got crazy and ordered a smoothie tonight and "unfortunately unable to make smoothies tonight"? No reason given. The counter ladies could be a bit more friendly and interactive, even smile would help. Yikes! 3 out of 4 times couldn't deliver their products? Choices exist. Be better... read more

staff was so unfriendly and clearly annoyed another customer walked in the store. they were out of coffee flavor ice cream and ice to make drinks with and several other things. the staff hurried my group along and caused people to not get the correct order via intimidation to hurry up and be done. very disappointed in this experience read more

Ordered a cake for my sons birthday.... They were 2 hours late delivering it to begin with... when they did it was the wrong. Then, they couldn't find anyone to bring me mine, and asked if I could leave my sons party to go get it and then brought it after his bedtime when he was asleep. Not only that but didn't offer any reimbursement for the cake! The most startling part is they picked up the wrong cake and took it back to the store... we weren't planning on eating it, but does that mean they are going to send it to someone else?!? I could have done anything to this cake!!!! That is just horrifying and it makes me wonder where my cake has been. DO NOT DO BUSINESS WITH THIS STORE! UPDATE AND RESPONSE TO OWNER: Not sure why it's my responsibility to contact you again! I already spoke to store twice. You should have my order and remedy this. Copying reviews and emailing general managers (whom you didn't even name here, so now I have to investigate, and waste more of my time to figure out who this secrets manager is) this is NOT THE CUSTOMERS JOB, I DONT WORK FOR YOU, AND YOU SHOULD NOT BE GIVING ME TASKS TO MAKE THIS CORRECT! Especially when this has been handled so poorly from the get. You guys messed up, do your job and make it right! My name on the review is the same as was on the order, your associate should have made note of this situation already. read more

Cold Stone Creamery - Congratulations "card graduate"?!? Too bad it's not my sons birthday cake we ordered..... thanks for nothing. - Ice Cream & Frozen Yogurt Near Me - Grandville, Michigan

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I am just delighted to say that they have the flavor Pistachio back for the summer. I got the 2 scoops pistachio and chocolate with mixins brownies. so good. I was having a really bad day, and coming here I got my favorite flavors! read more

I used to be a fan of this place but after the cake I received for my birthday today, I'm incredibly disappointed and pretty bummed out. I normally do not throw such a stink but this really took the cake (harhar). The cake was missing the sprinkles we ordered to be on it, so that was quickly added, the design was incredibly sloppy (for a $30 cake, come on), the cake apparently fell (icing on the lid) and they "fixed" it. It looks terrible and I'm afraid of how it tastes but since it's my birthday today, it's too late to get something else. Was offered a very small refund and told I'd have to bring the and back to get a FULL refund - what if it fell on the floor and I had already paid? I'd been given a refund right? My cake fell and they did a terrible job fixing it, that's refundable in my eyes cake in hand or not. Don't count on this location if you want a nice looking cake for an outrageous price tag. Edited to add: general manager offered a very fair apology for the situation and to make it right, maybe things will improve at this location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Grandville, Michigan

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Got the Banana Bread Batter ice cream mixed with banana, caramel, and pecans. Was a bit confused seeing all of the cones displayed in photos and no cones available. Got it in a waffle bowl which was a bit too hard. The employees were friendly and helpful. read more

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Ice cream wasn't creamy like usual. It was icy. The employees were also pretty slow like the other reviews say. We love cold stone, but this location really did disappoint... read more

I came to this Cold stone at 8:00 pm on Memorial Day. Line almost out the door. 2 girls working were getting people in and out of that place as fast as they could ring up on that register. I came 30 minutes out of my way to come to this cold stone and it was worth every minute of my time. I LOVE COLD STONE read more

Very unprofessional business. For the second time, we did not have a Birthday Cake for our celebration. Door Dash is an equal contributor the this debacle!! We ordered a cake to be delivered at 4:00 pm. At 4:05pm, I called to make sure the cake was made and on its way. I was told " Yes." it was. It never arrived. I was told that once Cold Stone turned over the cake to Door Dash, it was no longer their responsibility. This is ridiculous!! I am the customer. I paid for the service of the cake preparation and I paid for delivery of the cake. Until I receive the cake, it remains Cold Stone's responsibility to provide the services for which I paid!! Long story short, I made arrangements to pick up a new cake two days later. I prearranged that "E" would bring the cake to my car because of covid precautions. I called the store for two hours to confirm the follow through and no one answered until I finally had to tap my keys on their window to catch the employees attention while they stood there talking to each other. Very unprofessional!!! read more

There is a problem when this place has posted a 12-9 schedule and at 3:45pm on a 90 degree day they are not open. No sign on the doors, nothing. Two thumbs down!! read more

Service is so slow. You're better off going through a McDonald's drive through. The young guy working on March 31st was slower than molasses. I ended up walking out after multiple people in front of me did. read more

This so called new owner Tim sucks trying to skimp around on the ice cream. he served us and we asked a question on why he doesn't mix all the ice cream and only half and then he started his period, the next 5 minutes every time he got done putting a condiment on he kept making it worse by saying "there is a reason the former owner was a former owner" come on you don't bash old management. Also he was saying "here were not shafting you on the ice cream" like come on it was a question then the last and final dig he put in there was want some spoons to just dig in like we're fat asses for asking a question. This guy needs some Bosley and a etiquette class. read more

I didnt get a response to my review but I would be happy to talk to the president of coldstone. You can contact me at gplamondon at gmail dot com read more

Slow staff. Girl looked like she hated her job. When I asked if they had any waffle bowls the guy helping me asked the girl and she gave me a bitchy look and said no. Just an overall bad experience. I expect great service for this price. I can go to cone world on 28th and get way more for my money. read more

As others have posted.....understaffed for a Saturday night. Good flavors. A bit high prices.

Here on a Saturday night & they have two employees working with a line of 12 people. Usually slow & understaffed!

I love Cold Stone but will not be returning to this location. Staff seemed to be in a daze and were extremely slow. Very inattentive, I waited for over 30 minutes along with a bunch of other people in line with me. read more

Terrible ice cream. Used to be good. I usually like the cream flavor but it just tasted like cheese. Tasted exactly like the cheesecake. He didn't mix my ice cream properly like I've had done at previous coldstones. I would not recommend. Understaffed also. read more

OKAY ice cream but lazy staff. their front girls are pretty slow and don't seem to like their job. some of their ice creams are good to try and some may not too creamy. read more