We were thrilled to see a lot of high school students enjoying ice cream while actually hanging out with their friends versus being on their phones. We knew it was a good location with the long lines. It was our "server's" first solo night. She was so nervous but incredibly sweet. She did a great job and our peanut butter cup creation was fabulous. read more

Cold Stone Creamery - Sizes - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

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Customer service bad and the ice cream was not as good as previous times I been. I prefer trying the other ones over this one.

Cold Stone was once a novelty and worth the high prices for the labor and quality but it's just not the same anymore. It's and got lots of options but the quality just isn't what ti used to be. The staff was prompt and friendly. Prices are a bit high. read more

Cold Stone Creamery - Dark chocolate and cheesecake blend in a chocolate waffle cup - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

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Why is there ALWAYS so much trash on the ground out front? Is it not part of the staffs duties to sweep Each day? It looks awful and makes it impossible to sit outside. It's so gross. read more

I was with a friend who ate here. There was a long line but the staff made it go quickly. The employee who waited on us was very knowledgeable and friendly. My friend eats here all the time. Large portions, too! The store itself could have been more inviting or with better ambiance but al in all a good experience. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

This place used to be my favorite childhood ice cream spot. I haven't come here in months in the one time I decided to come the ice cream was half melted in behind the glass on top of that it felt like a sauna inside. And to add onto that, the workers were super slow. I could've given birth the five kids and traveled the Earth five times before I got my ice cream. I ordered the chocolate devotion which has fudge brownie and chocolate chips and I only got chocolate chips and chocolate ice cream what a waste of almost $20 do not come back or you are wasting your money. It is not how it used to be. read more

Ice cream is amazing. Full of flavor, very creamy. My only complaint is the person working had a grumpy personality and wasn't very helpful with my request to use an app called Upside that was advertising Coldstone. The ambiance is clean and simple. My kids realy enjoyed it. Portions are big! read more

workers are soooooooo slow. my paraplegic grandmother could serve ice cream faster.. wound up just leaving

The young kid serving us on his first day did a great job even though he was new! If you go to cold stone and they have the churro ice cream definitely give it a shot! One of my favorite spots to visit with my boyfriend with very nice atmosphere. read more

Last day I visited this place, horrible service, rude and ridiculous women, my husband and I ordered an ice cream and she gave us something totally different, we are paying for something but she decided on other things and was too rude, the place is also dirty, there are flies around everywhere, definitely not recommending it read more

My husband and I went in today and will be the last time. My husband got a waffle bowl and not even three scoops in he found a nail. Absolutely unacceptable. Staff wasn't wearing any gloves, wiping their faces and touching everything without washing hands. Establishment was clearly not keep up with. Save your money and don't go in there. read more

Very neat ice cream spot! They seem a bit overpriced but the ice cream is good quality! I usually get two scoops, went with a sprinkles and chocolate waffle bowl with cotton candy Flavor; the taste is heavenly. Sprinkles is a nice topping!!! check it out! read more

Cold Stone Creamery - Waffle bowl - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

Super messy inside and out, I was completely grossed out when I walked in. The floor was so sticky causing my shoes to stick. The trash can outside was full and falling on the ground. Food crumbs everywhere. I couldn't see the ice cream through the glass because the glass had stains and handprints all over. This place needs to be maintained clean throughout the day. read more

It was a wait; however, good customer service. I don't eat ice cream a lot; however, when I do, it is cold stone.

Ice creams the same as any other cold stone, but the staff is SO SLOW. Expect to be waiting a long time even with a short line. Didn't seem like any of them even like working there. read more

I wouldn't recommend anyone to go this establishment! The owner of the store is extremely rude, and she do not follow NC child labor laws! There's under-age kids working pass the NC legal hours, and they don't get breaks! The employees are not informed about policies, and they have no concept of customer service. The store is not clean, and the products are out dated! I wish I could give a negative star rating for the store! read more

The cake was tasty as always, but when my family called to let them know of the misspelling of "Mother's" the girl refused to acknowledge the possibility of the error and suggested that someone tampered with the cake. Photo speaks for itself. I rated the employee's attitude. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

Y'all want a roach with your ice cream? The place isn't very clean but the ice cream is okay read more

Cold Stone Creamery - Roach - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

Love. This. Place. Haven't had Cold Stone in forever and went here and I'm hooked. The facility is clean and obeys COVID 19 regulations. The staff is awesome and they do not judge that they see me every week. Lol. Go get some! read more

It is what it is. Just don't understand why they don't have waffles cones. The waffle bowls were totally old and so hard you might break your teeth on it. The service was good, so I won't knock the employees. The ice cream was standard. I just think the portions are ridiculously big at Cold Stone's in general. It's definitely something you'd have to share with someone or feed yourself to diabetes. There's a couple other ice cream joints in Jville, this one just happens to be next door to the Indian restaurant we had for dinner. read more

DONT WASTE YOUR MONEY ON "CUSTOM" CAKES!!!! Ordered a simple chocolate chip ice cream cake with chocolate cake and this is what they gave me after charging $42!!!!! Ridiculously sloppy and lazy work!! Not worth the money go somewhere else!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Jacksonville, North Carolina

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Maybe it was an off night, but it had a weird musty smell inside and there were flies everywhere. I ordered something that I thought was supposed to be Reese's, but the peanut butter tasted very weird and the ice cream was freezer burned, from what it tasted like. This was my only visit since I moved here in 2005 and will not ever return. I would rather just pick something up from the store and make my own. read more

Not bad but you can get a milkshake just as good if not better from Chick-fil-a for a fraction of the cost. But the workers are friendly so I gave it 3 stars for the customer service but the prices really make me wanna take a star away. read more

Customer service was great! The ice cream selection was a little confusing but DEFINITELY recommended their birthday cake ice cream Is was perfect! 5 read more

We have been 4 times now since we have moved here last year (2016) in April. The shop is small and located between the party shop and Vietnamese restaurant in the same plaza with Michael's and Lane Bryant. The staff has always been friendly. Due to its size it has about 8 or so tables indoors but plenty of outdoor seating as well. Plenty of flavors to choose from, including 3-4 non-dairy choices. You pick your flavor, then they mix in your toppings. You can even get it made in pints and half-gallons of any mix you want to take home. Fun for kids to watch, have never had a bad flavor ice cream, or a bad experience. It's good quality, expect to pay more than Dairy Queen, it tastes far better. read more

This was a good pick from my homie. I had the cream I cream with caramel and chocolate and graham cracker bits in it. Awesome. I should have put more caramel in it but it was still good. The young lady that made it for me knew what she was doing, the consistency of the ice cream was smooth and I still had chucks of sweets in it. Most times they work the ice cream too much and crush all the good stuff. read more

Incredibly rude staff, would not recommend coming here. Ice cream is okay, but you can get better service and similar ice cream at multiple other locations in the area. read more

Great customer service and delicious ice cream cakes! I have been coming here for years and I always have a good experience.

Wow..after reading these awful reviews on how rude Melissa is and how those poor kids don't get breaks?! Heck no, my family use to come here a lot and they got sick after seeing screenshots of the reviews.. about to go find a new ice cream place STAY STRONG KIDS!! FIND BETTER BECAUSE YOU ARE WORTH MORE!! read more

I've never had a bad experience here! The staff is super friendly, they make delicious desserts and overall do a great job! Last time I went, I ordered the birthday cake remix but didn't want the sprinkles, so they offered to add a little extra brownie for me which I thought was awesome! read more

Always good. Customer services have been good for me! Sometimes it has s little smell...I usually think it's cleaning stuff Dunno.. Good stuff read more

Went here yesterday and ordered 2 love its. One was what I ordered and the other was a smaller sized bowl which wasnt even filled all the way and didnt realize it was a small bowl till after we finished it... Waited a long time to get our first bowl. 10 minutes later the girl asked me what the second thing was that I ordered. She still had not started making it after 10 minutes of getting my first order.... Then at the check out she couldnt figure out what I had ordered (even by looking at it). Asked what I had gotten amost 7 times while we were there... read more

With competition as keen as it is, it's amazing it remains in business , evident deep pockets, not on same page as Ben& Jerry's or the Sweet spot in Emerald Isle as well as any FuzzyPeach. I am not trying to be mean , just not good. read more

I'm from a different state but the cold stone where I'm from can always make me rocky road every time I come to this location and I ask if they can make me rocky road they look at me weird and this time the lady lied and said there was no marshmallows but I clearly saw some.. weird read more

I always get a big size to take home, they call it everybody's size. This location never fill the cup at all, it's not like other coldstones I have been, they always make sure it's full. And the lady is not really mix the ice cream in, she just break the candies and put it in the cup. I really like coldstone but this location is not the place to go. Unfortunately there is not any other location in jacksonville. read more

Good ice cream. Addicted to my creation: Sweet cream ice cream with yellow cake, slivered almonds and caramel drizzle. YUMM. Horrible service. The workers act like they hate their job. read more

Cold Stone is always delicious and this one is no exception. There usually is a little bit of a line whenever I visit, but what do you expect when it's the only good ice cream shop in Jacksonville? The longest I've waited was 20 minutes for my "like it". The other day a friend and I got there about 5 minutes before they closed and they already had the closed sign up and the doors locked. We screamed through the door that it wasn't 10 p.m. yet and the workers reluctantly opened the door. I'm glad they opened the door, but why was is locked in the first place if it wasn't 10 yet?! read more

Great Cold Stone, gave us exactly what we wanted and filled the cups super full - awesome! Not sure why it has bad reviews.

I live only two miles away and for the second time I come home to find my ice cream completely melted and a mess in less then 5 min drive home. Such a waste of money I live way further from baskin Robbins and never had that issue with them!! read more

The customer service was bad. Yes, they had a long line and were busy, but they can at least smile or try to help out their customers. All I wanted was more chocolate fudge on my Lava Meltdown, and all I got was dirty looks from the girl who helped me. She would look at me and not even approach me, or ask what I wanted. I was being polite and patient, and she didn't even show any acknowledgment or consideration. Never coming here again. Plus your so-called "hot desserts" were really cold. Denny's and Chili's have better lava cakes than this place, and they're hot and chocolatey how they're supposed to be. read more