Staff were nice, chocolate shake was decent! They gave my friend and sweet treat for her puppy! Not…read morea whole lot of seating, so feels like they want you to do take away. Overall not bad!

Their ice cream is great, but the customer service has become very disappointing. Recently, the…read morestaff have come across as rude and unwelcoming. They don't greet customers, and it's not uncommon to stand in line without being acknowledged. It often feels like they're doing you a favor rather than appreciating your business.

The froyo shop is always well stocked and the staff is super nice! I love the wide range of flavors…read morelike horchata and matcha! The store is so cute and clean, I can tell a lot of love goes into maintaining it! Keep up the great work

Be aware that this store is very deceptive when it comes to promotional coupons. We received a…read morecoupon in the mail for sweet frog; among the coupons, one states "buy one, get one free (of equal or lesser value)". We went in and filled two cups, one was a blue cup (large) and one was a green cup (medium). When we got to the counter, the cashier said "this coupon is only for pink cups (small)". The coupon states nothing about this rule; had we known, we would have filled up two pink cups. The other thing to note is that the store didn't state that they weren't participating in the promotion, just that it was for pink cups only. This feels deceptive because the coupon itself implies that you can have any size as long as the free size is of equal or lesser value (as stated on the coupon). It also seems a bit unfair because we already got to the front with our cups by the time we found out that the coupon was "only for pink cups". We don't go to sweet frog often, but we were excited to go for such a good deal. Now we feel deceived and discouraged to come back.

Got a blizzard for me (puppy peanut butter chow) and got mom a banana split blizzard…read more Moms was amazing she was so thrilled at the flavors it really made her day. Mine was pretty good but wish I could have tasted a little more peanut butter. At the end of the day it was simply delicious. Nothing better than a blizzard on a hot day!

**Dairy Queen on Dake Blvd: Where the Blizzards Are Solid, the Sauce Politics Are Wild, and the…read moreLobby Doubles as an International Call Center** Run by a genuinely lovely couple who smile like they still enjoy the job--rare in fast food these days. The food is usually on point: chicken strips crispy, ice cream properly soft-serve soft, and the BBQ sauce arrives free of charge like a little culinary hug. But then the plot thickens. Ask for buffalo sauce instead? Suddenly it's a $1.50 "specialty" upgrade. Same package, different label, same viscosity... yet somehow the buffalo one requires a small loan. It's the kind of upcharge that makes you wonder if they once lost a bet to the Frank's RedHot people and are still paying it off one packet at a time. Used to be a peaceful little DQ bubble--no delivery apps, just you, your blizzard, and the soft murmur of the soft-serve machine. Then they caved and started accepting DoorDash and Uber Eats. Now the front counter has transformed into the world's most chaotic international phone booth. While you're trying to enjoy your fries in peace, a steady parade of drivers and customers stand three feet away conducting full-volume video calls in languages you don't speak, occasionally escalating into pure speakerphone opera. It's like dinner theater, except the actors aren't paid and the plot never resolves. Still, the owners remain delightful, the ice cream still hits, and if you stick to the free sauces you can almost tune out the multilingual symphony. Just maybe grab it to-go next time--or invest in noise-canceling headphones and a strong personal policy on buffalo sauce.

We have been there at least six times, the first three times the staff were really nice and…read morepleasant and the food was hot. The past two weeks we went around 8:00-8:15 again for a late snack three times and there were three different kids working. They already had the chairs on top of the tables and the brooms ready to sweep the floors an hour before closing. As if that wasn't unwelcoming enough, no greeting, just looks like they definitely were not happy they were getting customers. No smiles, just scowls and Just barely asked nicely what we wanted. Meal was barely warm all three times. No thank you, just more scowling and depressed looks. We're not sure what's going on there with the staff, but there is definitely a problem. Needless to say, we won't be going back.

First time I went here, the staff was super nice and helpful with my blind boyfriend. They provided…read morehim with a paper menu and we felt we could take our time ordering.

Food- Smoothie was too sweet Service- great…read moreAmbiance- meh Unless I can't make or find an smoothie place wouldn't come back. Meh

Tried this smoothie place for the first time. The staff were friendly. They need something to draw…read moremore customers to come in. I asked if drinks were made with real fruit or fruit syrup. They shared no fruit syrup, use fruit and fruit juice. Ambience is lacking. Maybe play some music. They also need to sweep a bit more to remove cobwebs on base boards. I gave it 4 stars cause the drinks tasted good. People should give them a try!!!

Representing 2023 & 2024 in alphabet series, K is for Komma Tea. I didn't have a K place for 2024…read morethat I hadn't reviewed, but I visited the Komma Tea at Potomac Mills twice. Both times I had 5-star Komma Tea & 5-star Pokerea (see my Pokerea Yelp review from June 12, 2025) in the food court for dinner. Komma Tea is not in the food court, a bit of a walk in this big mall, but worth it! There are a couple of locations, but I went to the one with a bit of an inside area with kiosks for ordering. October 2023: The first time I tried Komma Tea was on Wednesday, October 25, 2023. I had work travel to Caroline County, VA. On the way back I got a movie on my AMC A-List at AMC Potomac Mills, then walked around the mall & debated what I was going to eat for dinner, there was still traffic getting back to MD and would've been 9 before getting home, and looked at the food court and decided to try the Poke place, Pokerea, but went to Komma Tea beforehand. They were efficient as I watched them make the drink. This is the best bubble tea I've had in the DC area, which is funny because Pokerea in the food court was the best Poke I've had in the DC area! In summary, Potomac Mills is great! September 2024: Coincidentally, the other time I visited was a Wednesday too. My girlfriend & I were traveling back from Myrtle Beach, SC on Wednesday, September 4, 2024. We got to the mall in time to eat dinner before the movie we wanted to see with a little bit of time to spare to walk around the mall in addition to simply eating. I told her how great Komma Tea & Pokerea was. Everything was just as great as I remembered, and she thought both were great too. If I'm back down that direction, I'd definitely be back at Komma Tea.

Stopped by Komma Tea at Potomac Mills and got the Thai Tea. I actually really liked the drink -- it…read morewas made with real tea, not powder, which makes a huge difference. I did 75% sweetness and that was just right for me. I feel like anything more would've been way too sweet. The ordering process is self-serve through a kiosk. You pick your drink, add boba, adjust the sweetness -- the usual. At checkout, it even prompts you to leave a tip, which I thought was a little odd considering there's no real interaction happening at that point. Speaking of interaction... the customer service was seriously lacking by 1000. There was a young lady working when I came in. She clearly saw me standing there at the kiosk, but didn't say a word. I had to speak to her twice before she finally responded, and when she did, she looked at me like I was the problem. Definitely not the warmest experience. The drink came out fast, but a heads up -- it's easy to accidentally skip the boba option on the screen. It's not super obvious, so pay attention if that's a must-have for you. Overall, the drink was good, but don't expect much in the way of customer service.

Honestly, so many great things to say about this place, from the food and environment down to the…read morestaff. 1) The food here at Tropical Smoothie is extremely healthy, tastes really good, and leaves you feeling energized. (As opposed to a place like "Cava" which might be healthy but tastes like cardboard). I usually get the Supergreen chicken wrap and a smoothie with whey protein added from here. 2) The atmosphere here is upbeat, friendly and chill. The staff actually said thank you when I left a tip, which is really nice to hear since a lot of places don't really show customer service anymore. Every worker here was friendly and the manager said hi to everyone. 3) I got an important call and accidentally left my wallet here, with $2100 inside- when I realized and came back, the staff had the wallet waiting for me and all $2100 was inside, untouched, along with my wallet and cards. My credit card company confirmed they had immediately called my card to let them know the wallet was lost (they couldn't call me only because I didn't have a phone number inside my wallet). So SUPER TRUSTWORTHY staff. Can't say enough good things Bottom line, really healthy, great tasting food that you can literally eat every lunchtime and still be in shape. Friendly staff. Very trustworthy and appreciates your business. Everyone should come here often! To the other person who was implying they'd get his order wrong or not fix the issue- I honestly don't believe that at all. They returned $2100 to me. There's no way they wouldn't correct a mistaken order, there's no way they'd leave a client unhappy over $10 bucks. And chances are, they didn't get your order wrong- Uber Eats drivers are notorious for stealing food, that isn't the restaurant's fault. If that happens the correct policy is to report it to Uber Eats directly and they'll refund you the cost.

Update: The business responded to this review, but…read moreunfortunately the response reinforces what bothered me about the original interaction. While they acknowledged that the situation was frustrating, there was still no apology or acknowledgment that my order had been missed. I truly wasn't looking for compensation or anything beyond basic customer service. A simple "we're sorry" would have been enough. Really disappointing customer service experience. Original Post: I ordered and paid for a Detox Island Green at the counter, tipped 15%, and waited about 10-15 minutes before realizing my order had apparently been forgotten. When I asked about it, the same employee who took my order seemed not to remember me and questioned whether I had ordered, to the point that I actually dug my receipt out of the trash to prove I had paid. Mistakes happen, and the wait itself wasn't the issue. What bothered me was that there was no apology or acknowledgment at any point. Once I showed the receipt, my smoothie was made in about two minutes and handed to me without so much as a "sorry about that." A simple apology would have gone a long way.

We were originally going to Dairy Queen for ice cream, but that location was a bit disappointing…read more So, we searched for a different location for frozen treats. We came across Sweet Frog and decided to stop by. Being from the west coast, we have our usual chain of frozen yogurt locations. Many of them don't have much of a theme or following like Sweet Frog. I feel like the marketing strategy works in Sweet Frog's favor and continues to attract new and returning customers. Sweet Frog is a frozen yogurt chain with a theme! The frog mascot is similar to Sanrio's Keroppi character. They carry plushies in 3 different sizes as well as t-shirts. Everywhere that you look, you'll see that frog! Their flavors are similar to what you'd find at most frozen yogurt establishments. However, they had some unique flavors like frosted animal cookie and blue cotton candy. Every ice cream/yogurt dispenser had the frog on display as well. It was so cute! Their ice cream is sweet, but isn't overloaded with sugar. I got a small cup or orange cream ice cream and added pop rocks candies as well as popping boba for my toppings. Everything is low calorie and delicious. I know that we went to another location in Maryland a few year ago, but this experience was different. There were a lot of people here, so you know that it was good! The lady at the front counter was really nice. Our whole experience at Sweet Frog was great. This will be my go to place when we come back for our annual trip to Virginia.

Very disappointing experience. The staff was rude and seemed annoyed from the moment we walked in…read more Our group had 8 people, and we asked for a total of 8 samples, but we were told it was strictly one sample per person. Even after we followed that rule, the employees rolled their eyes at us, which felt unprofessional. The checkout process was also frustrating. They weighed our first three yogurt cups together, then made us weigh one of those same cups again separately instead of simply resetting the scale and weighing them correctly. I tried to explain the issue, but they didn't seem to understand and again responded by rolling their eyes. If a SweetFrog manager sees this, this occurred on July 12 around 7:00 p.m. The employees working that evening could definitely use additional customer service training.