This is the worse Cold Stone. It is dirty, homeless hanging around constantly asking for z$$$. The bathroom stink, no men or women's name on door. No soap,no towels,no seat liners, the bathroom stunk,tables are dirty, no one wears hair nets or gloves z place made me sick. Hair in ice cream. Place needs to close down read more

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I didn't understand why this place had such a bad rating, so I read some of the comments and a lot of them are 2+ years old. Maybe they've gotten better? I was craving some ice cream and this place isn't too far from me (and I had a gift card!). My experience was good. I didn't have to wait too long, and it was even a Saturday night. I LOVE birthday cake remix and ordered that. As usual, it was delicious! Everyone working was really polite and nice. I would come back to this location again. read more

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I like their strawberry blonde. They are a little pricy, but still delicious. I tried to replicate it at home and nope, it doesn't work lol

The ice cream and selections are great- the service is not. I understand times have changed and service has declined overall. But if you're going to choose to be in a customer facing role, you have to be able to at least be verbal with your customers. It's mostly teenagers who work here so that does explain most of it but they're definitely the teenagers who work at Chic-fila or InNOut who are very friendly. On 2 separate occasions the staff has been rude, unfriendly and unwelcoming. Tonight, I arrived with 10 minutes to close. I knew what I wanted and understood if they said they were closed. So I asked. The young man cleaning the tables was unsure if the staff working behind the counter so I asked one of the young ladies if they were closed. She didn't even look at me. Just kept doing what she was doing and blatantly ignored me. She had seen me walk in so she knew I was there. The young man cleaning repeated my question and she still didn't look at me. She looked at him and just shook her head no. At least have the courtesy to say "Unfortunately we have already put most of our ingredients away as we are closing but we would be happy to serve you tomorrow." Apparently acknowledging your customers is too much. I would've been fine with a no. But to just ignore your customers is not rude. I thanked him for asking and left. My car was facing the storefront and from my car I could see her tell him something and then she walked away. The lack of basic customer service skills is just disappointing. read more

I asked for cookie dough ice cream and they gave me sugar cookies inside it, also there wasn't many pieces so it was just vanilla ice cream. The service was rude and it was like they were rushing me. read more

Cold Stone Creamery - Sugar cookie in ice cream - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Love this place man! Gotta have it bday cake remix all the way. Kids go with the strawberry blondes

It's been a long time since I've been on a Cold Stone ice cream store. Used to go there kind of religiously when I lived in Tucson but up around here it's a lot of the other ice cream places I've been frequently going to like Jeremiah's and Brewsters which are closer. I really like Cold Stone because you get to pick the flavor or flavors you need to get the candies or the nuts or the sauces or the fruits or whatever and want some Smash It and Bash it and then you get to have your chocolate sprinkled covered waffle cone which is my usual at least when I went there. Ice cream is still really good and all the flavor in this adds an extra kick to everything. Service was fantastic and have nothing really bad to say it was a really great dessert and hope you get there again when the next 30 years. read more

Cold Stone Creamery - Chocolate silk ice cream with rainbow sprinkles and strawberries - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Cold stone is amazing. They have such good flavors. The service can be hit or miss depending on location and staff or shift change, but most are at least competent, the stores are all very much the same and have that classic smell when you walk in. Usually a few small tables if you want to fine in but I feel like most take it to go, read more

Their internet was down when I went so they were only accepting cash payments. It was a day that I did not have cash, but I so desperately wanted some sweet cream ice cream. I hope to go back soon so that I can increase my rating, so cross your fingers that they get their internet fixed. read more

it was my birthday and Trinity and her "friends" were out of EVERYTHING so i changed my order 3 times for something i didn't even want. They then said they couldn't make it, and then made a comment that was not customer appropriate... the place was unclean and i felt uneasy about eating here. safe to say i won't be back read more

The ice cream itself was way too sweet , staff was nice, and it seemed like their were a lot of cool things on the menu.

If you're looking for basic ice cream as a conduit for a mix-in, then Cold Stone is just fine. However, this company has NO business calling their "icy" Shave Ice. It's actually a poor excuse for a sno-cone. Anyone who has had a Hawaiian Shave Ice would know the difference instantly. read more

Whenever you go to an ice cream shop, know that it's greatly cheaper to buy their pints or whatever their to-go options are. For them, their biggest take home option is a 3 pint box that cost $19. Every Cold Stone has different rules... But this one in particular says you can only have a max of two different ice creams per box. One of the employees was really confused as to how to put two different ice creams in the box. Good thing there happened to be another employee that was actually competent. Overall, the ice cream was average and although they've got a wide variety of flavors, there wasn't enough ice cream in some of those buckets to even choose from since it wouldn't fit in my box. read more

it's been a long time since I've had Coldstone. It was a great reminder of being back home in Californi. I went for my little sisters birthday and we got ice cream for the whole family. customer service was very respectful and helpful. and the cashier I never really got her name but she was so nice and kind and I gladly tipped. I would love to return or come again. read more

On Sunday, Nov 20th around 6:40pm my boyfriend and I waited 10 minutes before even being talked to by a staff member. When we finally got to order the guy was very rude and seemed annoyed that we wanted ice cream. I ordered a peanut butter cup perfection, but did not receive that. Instead he had given me another signature order. Then when my boyfriend went to order he seemed even more annoyed that he wanted to order something as well. We have been to this location plenty of times and never had an issue. read more

The WORST Cold Stone I ever been, 5 employees standing there, long line, bad service, we visited as a family and they charged individually adding tip, I asked for a bowl waffle and it was saggy and got mix with my ice cream, of course ice was was melting super fast, my husband asked for a Love it size, they serve small size cup INSIDE the love it (Medium Size), on top of that, the young lady there was arguing with me saying I asked for a cone when I specified Waffle Bowl. Very unfriendly teenagers, disrespectful and unsanitary due not washing their hands and serving ice cream. From 5 employees only 1 was attending and being the cashier, the other one where standing there watching the long line waiting to be attended. Somebody needs to supervise the employees. read more

Cold Stone Creamery - Banana Caramel Crust, supposed to be Love it size! But the put " Like it" cup inside the other one and I was charge for a Love it size - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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The location I just came from was filthy. There were used napkins and straws on the floor. One of the doors was broken so customers going in and out both had to use the same door. The table we sat down at had dried iced cream smeared on top and had some crumbs. I went to wet my napkin and wipe off myself but the only drinking fountain was out of order. I won't be back because it was too expensive to eat in that poor quality of an environment. read more

The staff here are very considerate to one another and the customers. The tables all needed to be cleaned. The ice cream was delicious. read more

Cold Stone Creamery - The counter. - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Its a typical Cold Stone but with the dirtiest ceiling fans. Basically an inch worth of dust and debris. Imagine all of the stuff falling into your ice cream. read more

I love this location, the workers are enthusiastic and quick. I feel like half of these reviews on Yelp are from very impatient Karen's. Most of these reviews are from people who clearly never been to a coldstone. Last time I went to coldstone a very old man was yelling at the customers about mixing a signature which they said they couldn't because of policy. He then screamed at everybody. I'm sure half of these one star reviews are just like him. Coldstones expensive but the employees are the best part! read more

They added new staff that I do believe just need more training, but this girl asked me my order 3 times. Then, when her coworker asked what I ordered so he could help her, she still had no idea but wouldn't ask me again, so I was made a shake that I didn't order. Just more annoying than anything. I miss the old staff ngl. read more

This location is very unsettling, from the homeless population to the unfriendly workers. I ordered a Gotta Have It birthday cake remix and the worker named Jourdyn laughed as I asked for it, im a heavy set man and I don't find those kinds of remarks funny, Wont be coming back to this location. Also smells like piss read more

No hand washing between handling money and handling ice cream. The employee literally licked the ice cream off her her fingers after she finished scooping. Super gross. read more

The girls that work at this location are very rude and snobby. There was a miscommunication with my order and the girl making it had a bad attitude about it even though it was an accident. Plus, the same girl gave me and my boyfriend bigger sizes than we asked for so we ended up being charged more and throwing away the extra ice cream that we didn't even want. The manager at this location should hire nicer and smarter employees. It's not hard to get an ice cream order correct. read more

workers are rude , she cleaned the ring of my cup with no gloves on and my ice cream taste rushed

I'm so disappointed in the attitude of your employee... it's been years since I've been to cold stone and wanted to have good ice cream for a change... this girl was so irritated by my ignorance towards the ordering process at cold stone! I immediately felt like I wasn't wanted in the store if I had no idea what I was doing! She was rude! She had not time or day for me or my boyfriend! RUDE! And absolutely made for a disgusting visit! Thanks girl. read more

THIS STORE IS RUDE TO CHILDREN! Do not go if you have kids. It's an ice-cream store, how ironic Came in for ice cream after a long day, and a little girl in front of me ordered her ice cream. The employee didn't ask the little girl to repeat her order, or to clarify if she was too quiet, and made her the wrong ice cream. The poor little girl was disappointed she didn't get what she ordered, I told the Jenna, the employee making her sundae, that she picked the wrong ice cream, and Jenna was so incredibly rude to the little girl because Jenna misheard her and didn't ask for clarification. She then threw a fit because she had to remake the order. In addition, Ashley, the other employee, was completely dismissive of the entire exchange as I stood there horrified. If an ice cream shop cannot be nice to children I don't know why they are open. We will not be back. read more

This place was really good and the lady behind the counter was very nice and friendly. I would recommend

I've had a gift certificate burning a hole in my pocket since February. Summer is just about over so I went looking for a store. Seems 3 of the ones near me have closed up in the past few years. I found this one on the North side of MetroCenter in the same strip mall as Fatburger and a bunch of other stuff. There was plenty of parking. The store was clean. Plenty of parking. Not very busy. I am definitely showing my age when it bothers me having the young man making my creation with a two day old growth and several pieces of "art" in his nose and other parts of his face. Getting past that, he was efficient and pleasant to deal with. It was slow so we had a brief conversation about the number of remaining stores in the West side. I had a cheesecake signature creation, med. It was good but I have been spoiled by Sweet Republic. I still have some money left on the gift card so I know I will be back again to some location. read more

RUDE RUh DE RUDE! The girls that work there are so incredibly rude and full of attitude! Forget telling them when they get your order wrong cause you'll just get an eye roll and then a look. Honestly any other location would be better! If you have an allergy, good luck cause they dont care! read more

Ah, what can ya say about this place, except the best over priced ice cream you will ever have. Lots of different mix -ins. Just get past what they are charging you, and , ENJOY.! read more

If I could give this location 0 stars I would.. went in tonight 10 minutes before closing and two young ladies named makayla and daniella were in. Right when we walked in there was no welcoming. Which isn't rare during closing time bc they're cleaning which I fully understand. However we began to order our ice creams and we had a total of three orders handled by makayla the first two were done on the cold plate. Cold plate wasn't cleaned once or scraped. My daughter has allergies to nuts so therefore we continued with the third order letting them know to at least clean the cold plate. Makayla then proceeds to rudely stomp her way to the back to get new ice cream and as she began to start getting the frozen ice cream she continued to slam everything from fruit to the ice cream to having an attitude while she was mixing. My family has never had such a bad experience with cold stone until today. We do understand it's near closing time and they must be tired but there is no excuse especially when cold stone is no where near cheap... if this young lady was employed by me she would be immediately fired. And to top it all off we decided to leave with out ice cream and said merry Christmas have a good night kindly even after the experience we had and she decided to raise her nose up and simply ignore our presence. These two young ladies especially makayla need a attitude check. This is inexcusable especially so close to the holidays. The pictures attached, is how the cold plate looked full of nuts full of leftover ice cream. Absolutely disappointed as a business owner myself in not only the customer service however the cleanliness as well. This is not at all cold stone standard. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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Everytime I go to this cold stone. There's a girl with red long hair that's always complaining. I constantly hear her talking to other customers or myself complaining about her job and even other customers. If you hate your job so much, GO FIND ANOTHER JOB. But until then, stop complaining read more

We stopped in on the 1st to order a birthday cake for the 4th assuming that would be plenty of time. The girl working said it needed to be placed a week in advance, as we weighed our options on just picking up a pre-made cake or going somewhere else, she was calling her boss to see if they had time to do one more. And they did! She was extremely friendly and helpful. Luckily it wasn't very busy in there since it takes quite a bit of time to order a cake. We asked for Mint Chocolate Chip with purple and pink frosting, however it was very basic looking with sloppy writing. Nothing fancy, it was a little disappointing to give it to a 12 year old little girl. But, it tasted great and we apprecaited them accomodating us with only 3 days notice. read more

Love it I wish i had one in my house you can't go wrong. Service here is always great! I would recommend the mud pie for all the coffe lovers. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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It's ice cream. No problems with the staff and cold stone is always amazing. :)

Amanda, Cass, & Jorge provided excellent service. There was a very long rush of people and they were very fast, efficient and friendly with their service. They were out of a few things unfortunately but they made the best of it and never stopped the great service!!! read more

Highly irritated and disappointed with the young girl working there tonight. Myself, wife & 3 kids(4,6,7) came in and we were greeted immediately by the young man. The girl came up and asked us what we wanted which is great, except we had only been inside for less than a minute. With 3 very excited young kids we had no clue yet what they wanted so i told her we weren't ready yet. She rolled her eyes with a nasty disgusted look and walked away. This was not anywhere near customer satisfactory! This is a place with many options, for little excited kids we should be allowed to take a few minutes for them to look and make their decisions! There was nobody in the place when we got there, there was no line or people that we were holding up. She was very disrespectful and rude. The young guy could tell I was upset so after a moment he asked if we were ready and I said "I am still trying to figure out why she rolled her eyes at us and walked away, is needing a moment shouldn't create an issue" and he just shook his head like he didn't know. I made sure to say it loud enough so that she could hear me. After that she became very nice and very patient unfortunately just a little too late. I grew up in the restaurant business and have managed a few places myself. I am still in a customer service industry outside of restaurants, which any business that would not be tolerated. I simply suggest some re-training and explaining the importance of customer service. Not sure I'll be coming back or recommending to anyone read more

I have a medical condition and could not wear a mask this evening. The girl was EXTREMELY rude, wanted to know the medical concern, and told me maybe I should order online. I will never visit here again. read more

Jorge was the absolute highlight of my day. Although there was a customer beginning to get completely out of hand, he handled the situation perfectly. There is no employee that could compare to the kind caring hard worker that he is. He definitely deserves a raise!!!!! He's a king!!!!! read more