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    Cold Stone Creamery

    2.4 (12 reviews)
    Open 11:30 am - 9:30 pm

    Order Cold Stone Creamery Takeout or Delivery

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    yikes
    Kiera B.

    Not sure what was going on here last night.. this is the closest cold stone near me which is 30 minutes away, I figured I would take my friends and I there to get their advertised "Boo Batter" ice cream before we went to a haunted house. We walked in and the 2 girls working were sitting on the counter which didn't seem very sanitary to us, as my friends and I work in the food industry and then it took them forever to even start one of our orders. My one friend orders with no issues, my second friend orders and wanted KitKats as a mix-in where we hear the news the KitKats that they were shipped were an expired batch (not their fault), and she got the chocolate dipped waffle bowl Then it was my turn, I get the chocolate dipped waffle bowl as well, boo batter, my mix-ins, and before I can even sit down it's dripping all over me. I took a few bites of my ice cream, and something I had mixed in wasn't tasting right or just wasn't good, I have no clue at this point I just wasn't pleased LMAO and my friend said the bowl didn't taste good so I tried hers since I couldn't get to mine without a volcano of melted ice cream going all over the table even worse than it already was. The chocolate on the waffle bowl was very waxy and cheap tasting, and the waffle was stale. I stood up and nicely went over to the girls and asked if I could have my money back. The one girl said yes and the one that made my ice cream very rudely said "well can you bring it over here so I can throw it away" so I stood back and pointed to my table and I asked her how she wanted me to accomplish that since it was a literal disaster. She then said "well then I guess I'll bring a garbage can out there" and the garbage can was about 3 inches higher than the table and as she was trying to successfully lift the ice cream soup into the can, I tilted the can on its side so she could just push it in without making more of a mess. The moral of all of this is, I paid almost 8 dollars for something I couldn't even enjoy.( THANK GOD I could get it back ) Cold stone needs to work on their recipes because the ice cream was gray, not black like they advertised, apparently they need to pay attention to shipments and not send things that are expired, and maybe get some nicer workers. :) hopefully people get a kick out of this. I can now laugh that I'm out of the situation. unbelievable ‍

    a cup of ice cream

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    4 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    8 years ago

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    5 years ago

    got my order wrong and the asked what i got and how much it was HELLO lmao my heart is broken

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    7 years ago

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    7 years ago

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    11 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    Ask the Community - Cold Stone Creamery

    Cold Stone Creamery - icecream - Updated August 2026

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