One of the dirtiest place I ever been, housekeeping department needs a lot of improvement, they…read morereally don't care. I was very disappointed. This is my first staying in a Holiday Inn that has such a bad service. I will never stay or recommend anyone this Hotel !

Honestly it was not bad. Rooms are updated, not exactly the nicest ever but not bad at all…read more The fitness centre needs smaller dumbbells. The smallest weights they had were 20 or 25lbs. 5, 10 & 15 wouldve been nice. Even the breakfast had a surprisingly good selection of items. The ladies working and restocking the breakfast were so so kind and sweet. Honestly they deserve a raise.

We booked extremely last minute & had the best time. Beautiful resort with great pools, nice rooms,…read moreand a delicious restaurant. We will book again!

I had High hopes, however, it just wasn't the right fit for a family friendly vacation at that…read moreprice especially. What went well: - The grounds are well-kept. Service is friendly and pool restaurant good. The country club is in walking distance if you want golf or tennis. There are several pools. For families, the pool is THE activity and truly, the only activity. The woodlands lake is a 5 min drive so the trolly and pedal boats entertained us! It was fun. The breakfast was delicious. What was a disappointment: - total of 1 lifeguard for the entire pool area, which included three pools and a lazy river with a wave area. There is "swim at your own risk" signage, but that is NOT a family friendly environment. - there is a 1x/ day arts and crafts that you have to pay extra to do. - the other staff-led activities were bingo, movie by the pool, and karaoke. The staff was not energetic, smiling, or enthusiastic with the exception of the activities manager who led the water melon eating contest. - it rained for one of the afternoons so we all went into the conference center for games. Wow was that disappointing. The staff was sitting around at a table, no music, no explanation of the table games, not interacting with the guests. When asked they said "you can play whichever game you want, it's self service." My husband and I used our phones to at least put on music, we facilitated a game of tag, and several families had to escalate to the manager to setup the karaoke and popcorn machine because the staff in the room was literally sitting around sticking to a rigid schedule and telling us they can't set anything up until a certain time. Of course the manager said that is absolutely not true. - the staff didn't know how to work the projector for karaoke so the kids just used a laptop that the staff member had sitting on her lap. Minimal interaction etc. The events team staff (minus the supervisor) was really subpar. Easily made for a 2 rating for sure. If you want a true family getaway, the JW Marriott in San Antonio is far superior. Photo with my son and one of the disengaged staff members. I'll also say that, again, for this luxury price, the staff need branded sweaters not oversized personal apparel.

This is exactly what I thought it was. We stayed here for 3 nights travelling from North Texas to…read moresee a concert at the Cynthia Woods Pavillion. The grounds were clean and the staff was friendly. All the food we had was pretty solid. There really isn't a ton to do other than hang out at the pool which is fine. I'm not giving it 5 stars because the interiors of the rooms is a little dated and I'm not a fan of letting day passers come hang out at the pool for the day. I also knew that was the case going in so I'm complaining. The golf course looked immaculate and the conf center and associated ammenitied were a little more updated than to rooms. If another band comes and plays in this area, we will stay here again.

I had High hopes, however, it just wasn't the right fit for a family friendly vacation at that…read moreprice especially. What went well: - The grounds are well-kept. Service is friendly and pool restaurant good. The country club is in walking distance if you want golf or tennis. There are several pools. For families, the pool is THE activity and truly, the only activity. The woodlands lake is a 5 min drive so the trolly and pedal boats entertained us! It was fun. The breakfast was delicious. What was a disappointment: - total of 1 lifeguard for the entire pool area, which included three pools and a lazy river with a wave area. There is "swim at your own risk" signage, but that is NOT a family friendly environment. - there is a 1x/ day arts and crafts that you have to pay extra to do. - the other staff-led activities were bingo, movie by the pool, and karaoke. The staff was not energetic, smiling, or enthusiastic with the exception of the activities manager who led the water melon eating contest. - it rained for one of the afternoons so we all went into the conference center for games. Wow was that disappointing. The staff was sitting around at a table, no music, no explanation of the table games, not interacting with the guests. When asked they said "you can play whichever game you want, it's self service." My husband and I used our phones to at least put on music, we facilitated a game of tag, and several families had to escalate to the manager to setup the karaoke and popcorn machine because the staff in the room was literally sitting around sticking to a rigid schedule and telling us they can't set anything up until a certain time. Of course the manager said that is absolutely not true. - the staff didn't know how to work the projector for karaoke so the kids just used a laptop that the staff member had sitting on her lap. Minimal interaction etc. The events team staff (minus the supervisor) was really subpar. Easily made for a 2 rating for sure. If you want a true family getaway, the JW Marriott in San Antonio is far superior. Photo with my son and one of the disengaged staff members. I'll also say that, again, for this luxury price, the staff need branded sweaters not oversized personal apparel.

We attended a WhistlePig Bourbon Dinner here, and had the most enjoyable evening. We were seated…read moreindoors with a beautiful view of the Waterway and the fire pits outside, with the trees lit up, which created a cozy and inviting atmosphere. The chefs did a great job with the menu, everything was thoughtfully prepared and well-paced. The octopus appetizer and the bison tenderloin stood out, and the courses paired nicely with the bourbon without feeling heavy. The staff was professional, attentive, and genuinely kind throughout the evening. I highly recommend both the hotel and the restaurant, not just for out-of-town guests, but also for locals or anyone looking for a relaxing staycation. I'm listing the menu below simply to highlight the culinary talent behind the evening, as every course was well executed and memorable. Appetizer * Charred Spanish Octopus | Bourbon Smoked Aioli | Bean Cassoulet Salad * Smoked Duck Breast | Poached Fennel & Prune | Arugula | Pomegranate Seeds | Valencia Orange Vinaigrette Entrée (select one) * Juniper Berry-Encrusted Bison Tenderloin | Birch Bourbon Demi-Glace | Celeriac Puree | Baby Heirloom Carrots * Herb Pistachio Encrusted Lamb Rack | Parsnip Puree, Mint Rosemary Jus | Tri Colored Heirloom Beets | Acorn Squash Dessert * Fire Grilled Spiced Plum | Winter Stone Fruit Compote Vanilla Bean Gelato | Spiced Candied Macadamia & Pecans

I came here for an event -- the free parking in the adjacent garage was easy to maneuver and a…read moreconvenient skywalk. The bathrooms were well-maintained and plentiful, too! If the rooms are as clean and spacious as the public facilities, then I'll certainly put this on my list of accommodations when in the area.

This is my go-to hotel when staying in Spring. The hotel and rooms are always clean. Every staff…read moremember I've encountered in my many stays has been very friendly and willing to go above and beyond. Great location right off the 45. Quiet area.

My experience with this hotel was great the staff was very nice and helpful during my business trip…read morekeep it up....

I myself had a great stay here, obviously people could have a different experience, but I am…read moresurprised by the average of 3 stars here, 5 stars IMO. Everything was excellent for me. The hotel itself is clean and feels updated, the staff was friendly and welcoming, the rooms are spacious and new, the restaurants served good food, the gym was excellent as well. Did not try it, but they also have a nice looking pool. So really what's not to like. All of this and very close to many other restaurants in the woodlands area. The room was appointed nicely, design wise, it felt upscale, bed was comfortable, full glass shower, wide plank style tiles, comes with a mini fridge and coffee maker as well. The fridge is a great thing to have while traveling and not all hotels have them these days which is a shame. It also has a nice desk area to work at, TV and a little lounge area. The gym, nice sized gym, cardio equipment, treadmills, elliptical machines, Peloton bikes, etc. the also have dumbbells, but max out at 50 lbs, (which I would like to see a bit heavier), a couple benches, a multifunctional life fitness weight machine as well as a stretching area and kettle bells, some other machines, everything you need to get a nice workout. I need to stay at places with a nice gym and will skip places that don't have one, this one is great. They also have chilled towels you can use during or at the end of your workout, always like to see those little touches. All and all, excellent property and would not mind staying here again if I am in the area. I would recommend you check them out. Join their Bonvoy membership as well to get points on stays and eventually can use those points for free nights, etc. Enjoy!

Came here for a day stay to use the pool and facilities and…read moreto just rest. Paid around $84 for everything which was totally worth it. We were able to shower and nap and eat and enjoy the entire day. Parking sucked because we used the garage but it wasn't validated so $17 it was. Easy walk from the garage to the hotel and check in was easy. Beautifully decorated lobby and hotel and a clean room. Pool area was nice and a little crowded with people but also you didn't feel overwhelmed if that makes sense. There was space for everyone. Nice free pool towels were available. Shower in the room got nice and hot. There was no body gel in the shower so we had to use the bar soap. Bed was comfortable. Pillow were a little too puffy. If you have a watermelon head then great but none of us do so we all had stiff necks after nap time. Overall a nice stay.

Place looks nice. Has a full lounge bar. Our floor rooms numbers were wonky, microwave did not…read morework, sink did not drain and tub did not drain water pooled up to ankles. Staff was less then interested and kinda hesitant to assist.

Nice marriott hotel to stay with various shops and restaurants nearby. Staff was very professional…read moreand engaging. It has a café and bar to enjoy. No free breakfast unless you are an elite member. Has fitness center, pool and nice patio with firepit to enjoy. Nice for businessmen, family and couples. Nice price and easy to find. Enjoy!

We did a staycation here for our anniversary on the weekend of May 8-10. Booking with points and a…read moresuite upgrade reward, we were placed in a suite at room 422 which gave an overview of the HEB and neighboring shops in that area. Plus the location is close to the Cynthia Woods Pavilion so it allowed us to hear the Dave Matthews Band concert performance which took place on the 8th. Nothing like hearing the soulful sounds of the violins and horns from that band. The hotel has some nice amenities including a hot tub and pool located on the 2nd floor (both are outdoors). There's several lounge chairs where you can hang out while you get your tan on by the pool. There's also a hotel kitchen/bar area serving up nice cocktails and theres' the breakfast area which is complimentary for Globalist members which we took advantage of. I loved their brisket eggs benedict; definitely recommend ordering. Now back to our suite, there was also a lounge couch giving us more room to spread out. They also gave us complimentary chocolates and a hand-written note welcoming us while mentioning our anniversary. I really liked that personal touch as it made us feel valued. The bed is comfortable and we slept quite nicely. There is a mural above the bed of some woman with a hat covering her eyes; it kind of freaked us out at first but we grew to appreciate the artistic touch. Parking is behind the hotel where you can do valet or self-parking. It's also within walking distance for all the shops/outlets so there's plenty to do staying here. Definitely a favorite hotel of ours and we'll be more than happy to stay here again!

This is a fantastic option in a beautiful location!…read more The hotel itself is pretty nice, we stayed in a regular suite and it was adequate for our needs. We had breakfast in the morning before checkout and it was great. The staff were friendly and welcoming all over the property. I would definitely stay here in the future.

Really great breakfast, friendly staff, nice rooms. Also there was tons of public open space along…read morewith a good bar and gym that did have a peloton bike! I was happy with my stay

Pretty good stay. Staff is very friendly and helpful. Erin at the desk helped me find the meeting…read moreroom I was looking for, very nice young lady.

Stayed at this Hilton Garden Inn location during Thanksgiving week and weekend. The location is…read moregreat, it is right across the street from shopping centers and the mall, and right next-door to a high-end outdoor shopping center. The location was easy to get to and was no more than 20 minutes from most of the places we had to visit over the week. First of all, they get five stars for accommodating us on short notice and for their customer service. In terms of the hotel, they could do some work with the plumbing. During our stay, the water would go in and out, and sometimes it would be piping hot and other times freezing cold. We stayed in room 405. Our room was great, except for the air conditioning did not work in the bedroom... It was fine everywhere else in the room. I was happy that there was a sofa bed in the room as we had an unexpected guest join us... And we were glad to be able to accommodate. However, the sofa bed mattress needs to be changed. It is so bad that if you merely sit on it, you can feel not only the springs of the mattress, but the metal bars of the sofa bed as well and that is not good when you need to get a good night's rest. Overall, the staff was very friendly. Their breakfast ends by 10 AM and if you're down there by 9:50 AM, they will be putting away the food and cleaning up around you, which I thought was a little bit strange. I figured because it was Thanksgiving week and nobody wanted to be there working that's the way it had to be. The hotel also charges $16 per night to park there. However, if you are there for five nights or more, the parking is free. If you need to park there, make sure that you get your parking permit from the front desk or your car will be towed. Other than the items I mentioned, it is a nice hotel, and it is very clean, and the housekeeping people were very accommodating and friendly. Enjoy!

Stayed with my son during a race. The location is great and the room itself was large and in great…read moreshape