Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

We stayed 2 weeks in Bear Trap Dunes, 83 Orchard Glory, and it was very nice place. It provided us…read moreaccess to the pool, bike riding, the beach and many restaurants with in a short drive. Told Wilgus on check out about the water pressure in the shower and they said we should have called and they would have sent someone to fix it. So I hope that has been done.

Always a great experience and wonderful communication. Crystal is the best. Thank you for another…read moregreat summer vacation!

We have stayed at Sea Colony for the better part of the past 25 years. This year was the worst and…read morethe worst response from Vacasa and VueStay when we reported issues in Farragut 101. The freezer drawer wouldn't stay closed all the way so all of our frozen food thawed. The washer/dryer control panel was detached and the microwave handle was broken. Prior to arriving, I received numerous emails and texts to verify my identity. There was no explanation as to why this was even necessary or required since I had already paid for the unit. I also sent a text to VueStay in response to their 'welcome' text about these items with pictures of the appliances and received no response. I called the Vacasa rental office at Marketplace and was told to either contact the owner or Security for some reason. The unit was booked through Vacasa and I have no idea who the owner is and the damaged items were not the result of a break-in. Also received no response back from them. I even called Security on the off chance that some process had changed to report these things and they agreed that it was ridiculous for them to suggest it. In the past, the rental office would send a service technician over to complete the repairs that were necessary. Regular wear and tear is expected in condos that are over 30 years old, but when you pay over $4,000 to stay in a condo for a week, you do expect at least the basic appliances to function correctly. And, if not, that someone will correct the situation. No one did! Completely disappointed.

Enjoyed my stay at Sea Colony unit 18003 Lakeview Ct, Bethany Beach DE…read more Very clean. Well equipped with all the amenities. Would definitely recommend this unit.

Tansey Walker exceeded our expectations in every way. The initial reservation and deposit was…read morehandled with ease. The email updates throughout the year were informative and timely, The office staff was genuinely warm and welcoming in person. Our unit was clean and ready for us. We had no issues at all during our week. Exceptional service.

The property was 306 N. Edgewater. First off, it is a great location with a wonderful view and a…read moregreat size. However, the positives end there. It was $5300 for the week and it was beyond filthy. Refrigerator is rusted, the mattress pads were filled with crumbs. I had to wash them! We had to clean the entire apartment when we got there on Saturday night because they were already closed. The bathrooms are dated, the shower curtain doesn't even stay on the rod and majority of the furniture is so old and dirty. It was incredibly disappointing. I would not recommend this unit given the current condition especially for that price

Fantastic agency. The entire staff was friendly, eager to help and terrific to deal with. We…read morearrived in town and there was some confusion about the unit we originally rented. We relayed our concerns to Grace and she and her staff immediately resolved the issue and took care of everything in an expedient manner. This is an authentic review...not associated with the agency...a one time (and plan on returning) customer!

From the owner: Full service real estate brokerage firm specializing in the sales, vacation properties along the…read moreMaryland, Delaware beaches... From St Michaels to Prime Hook and as far west as the bay bridge. Our “property services” division has assisted many homeowners in knowing they have a qualified professional company looking after their second home, investment or the property of their elderly parents. We are a local family owned business looking out for you and your property, for more than 45 years. Call today to schedule a meeting to discuss how we can assist you.

I understand that South Bethany beach is awesome because I've been renting houses here for years…read more The problem is the companies who manage the rental properties. They would make you think that the home owners of the properties they manage are terrible people that have no interest in maintaining their own homes. In just over two weeks of staying in the same house this summer they didn't repair a broken toilet, bring the appropriate light bulbs for the bathroom, offer any compensation for a bedroom that flooded twice during our trip rendering it unusable for days, replace an empty gas tank for the grill, or repair dangerous bunk beds in the unusable swamp room. There maintenance staff is a full blown clown show that doesn't have an effectively communicating manager. How do I know this? I know this because every time some comes to the house they don't know why they have been dispatched to the house. The bottom line is try and find a house rented by the owner directly so if you have a problem you can contact someone who cares, not resort quest who has a ton of properties and don't care if you ever rent from them again.

Booked this resort May and wanted to cancel because of Covid shelter in place…read more No changes were made to their cancellation policy. It stays the same. If you move your reservation to a later date- high season- you have to pay the rates instead of them just working with you. Many times in the case of a declaration of emergencies, rentals will move you to a later date without charging you extra. This organisation only cares about the bottom dollar.